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Hi, I have a problem with Magix Video Pro X 16 (loaded 26 October 2024), which got stuck unexpectedly while I was working with quite an ordinary small video project. To get out of the project or open other projects saved I had to shut down the

Samplitude

12 answers, most recent on 12/14/2024

RE: New update is available for Samplitude Pro X8 and Pro X8 Suite

Thank you again for your extensive and comprehensible feedback. I have passed it on to the relevant department in exactly the same way. With kind regards Your MAGIX Pro Audio Team

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

@David-Green4468 Hello David, Everything you have ever purchased via Magix Germany can be found on Producerplanet. To do this, go to: Producer Planet - The online store for audio & video content and log in with your Magix account and click on My

Movie Studio

51 answers, most recent on 12/14/2024

RE: How to burn files to BD with menus but without having to re-encode?

@jak.willis Hi Jak . . . . I can post a Mediainfo analysis to show you what kind of bitrates the videos are in. . . . That would help a great deal so we can see what you are dealing with. Thanks John EB

Photostory

One answer, on 2/5/2025

Import Travel Map

Hi, - I have created a photostory where the introduction is an animated version of the Travel Map. I have created this in a new version (MP4) that I want to replace the old one with. The question is how do I re-import this and have it placed first

Movie Studio

23 answers, most recent on 6/2/2024

RE: What is Movie Edit Pro 2021?

Kind of why I was feeling like there was a bait and switch pulled on me

SOUND FORGE

5 answers, most recent on 2/12/2026

RE: Version 14 Missing VST Plug in Rack Missing inter alia

Sorry did not realize it but your statement about profile is the problem I have. My old profile email address is not longer valid. I also saw that another email that I used in 2021 was chnaged by the ISP from .com to .net. So any emails to thatb

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi Everyone, Thank You all so much for all your help and support with the problem I had with Magix Movie Studio activating the MPEG 4. I Have finally been able to Activate and all is well. I have been without the program for six weeks trying to

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that

Movie Studio

51 answers, most recent on 12/14/2024

RE: How to burn files to BD with menus but without having to re-encode?

If you now play the re-encoded disc on any playback device, you will see that there are color differences. My personal advice, go with your own insight and intuition. Kind regards,Rob And is the colour difference due to the chroma subsampling? Is

Movie Studio

3 answers, most recent on 3/19/2025

RE: Movie Studio Platinum 2025 Won't Install

@Skylar-Jensen Hi and welcome to the user to user forums. It's the C: drive that is important. 2TB should be sufficient but really depends on the amount of free space on that drive. It should ideally also be an SSD of some kind. Ray.

Video Pro X

2 answers, most recent on 4/19/2026

Movie look suggestion: VHS

I would like to suggest a new Movie Look template for MAGIX. Currently, there are several Movie Looks available, such as the 16mm film look. It would be great to also have a VHS-style Movie Look added to the collection. This kind of effect is quite

SOUND FORGE

15 answers, most recent on 9/20/2025

RE: "Congested" Stereo Recording Repairable by Sound Forge?

Still it would be wonderful if Samplitude developers would surpass what Izotope has done to undo the damage of overcompressed recordings.

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

@David-Robinson5527 Hi David, Thanks👍 for your view on Nvidia Game Ready Drivers and Nvidia Studio Drivers. I will also install and try Nvidia Studio Drivers, because I am not a gaming fanatic. You are never too old to learn something new😉. Kind

Samplitude

3 answers, most recent on 10/8/2025

RE: New update is available for Samplitude Pro X8 and Music Studio X8

Dear customer, have you already opened a ticket with our support team? We would be happy to take a closer look at the behavior. Please send us an e-mail with your version number an a a detailed description of the problem as possible to

Samplitude

2 answers, most recent on 10/10/2024

RE: Feature request

Thank you for your feedback. I have documented this request in a process with the number SEQ-8995 where it will be considered and implemented if suitable and technical possible. With kind regards Your MAGIX Pro Audio Team

Music Maker

5 answers, most recent on 9/5/2023

RE: [Solved] Name of singers on Soundpool vocal tracks

@Mark-T & @Philip-J & @SP. They were very quick to respond so great support from Magix. Here is the answer (I kind of suspected it might be the reason before I sent the email): "We receive this kind of request every now and then. However, in

SOUND FORGE

2 answers, most recent on 12/2/2025

RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22

@Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest

Music Maker

22 answers, most recent on 12/2/2024

RE: Being blamed for stealing Magix Copyrights?

i see some time is passed but i still get claims from Cosmo Kidssometimes you win the YouTube claim and sometimes not. is stops the whole creativitywould like to add a kind of licence key to the youtube videos to stop this nasty behaviour

Video Pro X

13 answers, most recent on 10/6/2024

[Solved] Source audio problem editing footage from Pana GH6

Hi all.I am having problem with the audio on the footage that I shot with my Panasonic GH6. I was unaware that the camera saved 4 different audio channels. I use Rode mic and it seems to be recorded to channel 3. Native mic records to channel 4 but

Music Maker

4 answers, most recent on 1/14/2024

[Solved] From Beginning Despite "Spacebar Stops At Current Playback" Checked

I just got Magic Music Maker Premium and am super excited to start off on my music journey. Only pain that I'm having is, despite having "spacebar stops at current playback" and even moving the playback around (and reinstalling the software numerous

Music Maker

3 answers, most recent on 4/5/2024

[Solved] Upgraded monitor, same PC.. Resolution issue, some help, please

Got a 4k monitor and had to reinstall new version of Music Maker due to updates. and I get a message every time I start up the program: "The program cannot be displayed correctly. please increase the screen resolution or decrease the display zoom.

SOUND FORGE

4 answers, most recent on 7/8/2024

RE: SF18 crashes when loading a file.

Thanks for the kind welcome. I will try your suggestions when I'm back at the computer.

Music Maker

6 answers, most recent on 12/7/2023

[Solved] Failed to create OpenGL context for format QSurfaceFormat 2.0

I had to return a workstation I bought due to crashes, and this tower was supplied by a family member, it's software goes back to 2012, but it has Win10 64-bit loaded up successfully. No error messages were returned when first loading up magix mm,