• Music Maker

  One answer, on 11/29/2024

  RE: ordered Symphonic Rock - Complete Bundle Non-commercial, never rcvd
  @rishi-sukhdeo You can download it manually from ProducerPlanet.com. Login with your Magix customer account e-mail and password. Have you checked the Download Tab inside Music Maker if the Soundpool is listed there?
• Movie Studio

  2 answers, most recent on 7/15/2026

  RE: Activation nightmares on this site
  @Nayme-Suritynayme Welcome to the Magix user to user forums. With the sale of the Vegas product range to BorisFX your situation is one which may prove difficult to navigate! However, you should be able to log into the Magix Account page. If you have
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  @Marek-K1502 Have you checked whether your firewall and/or antivirus is blocking the connection to the Magix Hub on the "problem" computer? Which version of Windows is installed on both of your computers? I don't think it should be necessary to
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan  I tried installing both the Sony Archive file and the original one I got as an upgrade from Sony. This could be the issue. As far as I know, Magix updated the installer after they took over Sound Forge from Sony. Maybe the Magix installer has
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  @EDWIN-RIVERA So, did you buy Music Maker Premium Editions in the past or did you simply install the Free Edition and maybe bought some assets in the in-app-store? The download link for Music Maker 2024 Free Edition (the latest Free edition that was
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again Hi Andy The error message could mean you account on the PC has got an issue. Try creating a second account and make it Administrator. Login with the new account and try NV again. John EB
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• SOUND FORGE

  One answer, on 7/1/2025

  RE: Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer
  @Harold-Ash Hi A voucher code is one time use only. When you redeemed the code the first time, you will have received your serial number for product activation. The download and serial number will be available in your account, at magix.com, under My
• Music Maker

  2 answers, most recent on 6/28/2025

  RE: need to download music maker mx version 18
  @Lance-Troian Hi Assuming the serial number begins with P2- it is unlikely that the product can be registered. If you wish to try, the download for your registered product is available in your account at magix.com, login using the Account icon top
• SOUND FORGE

  5 answers, most recent on 2/14/2025

  RE: SF 7.0 now wants me to register for mp3
  @bzan If you remember your old Sony customer account e-mail address and password, you should be able to login at Magix.com and download an installer from your Magix customer account. I believe Magix updated those to be able to contact the Magix
• Web Designer

  34 answers, most recent on 8/1/2025

  Publishing to OVH Cloud
  I have set up a hosting account at OVHcloud as recommended my Magix/Xara due to the discontinuation on the Xara online hosting service. I am struggling to publish my website at OVH (I have limited expertise ie a novice) I am trying to publish using
• ACID

  One answer, on 9/25/2024

  RE: I need to get my keygen
  @DeejayBen Visit Magix.com, login with your Sony customer account e-mail and password and download the registered Acid installer from your products. The old Sony license serves are no longer online.
• Movie Studio

  2 answers, most recent on 10/19/2024

  RE: Different computer, deleted old – “reached devices limit”
  @Chuck-mice-ter You go to Magix.com and login into your customer account. Then simply navigate to 'My Products' and open the details of your registered version of Vegas. There you can free up the installation from your old computers.
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  Well, that's anwered that then. https://www.magix.com/gb/video-editing/movie-studio/new-features/#c1868500 AndyW ps - I know i'm retired and have time on my hands, but how many security reCapturs am I supposed to go through to log onto the forum?
• SOUND FORGE

  2 answers, most recent on 4/24/2025

  RE: Sound Forge 7.0
  @Dennis-Garcia Visit Magix.com and use your old Sony login credentials (e-mail and password) to access your user account. There you should be able to download the installer. If this doesn't work you could get an external USB disk drive. I think they
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  Hi, I can't upload the movie file to Youtube. In the File menu only Vimeo option is there, the Youtube is missing. In the File-> Online -> Manage your login details... I can't set any login datas for my Youtube Channel. What did I
• Music Maker

  One answer, on 12/31/2023

  RE: [Solved] Starter Soundpools
  @SPow Music Maker doesn't include any commercially usable Soundpools. You always need an additional commercial license. You can easily check in your customer account at producerplanet.com under your products whether you have a commercial license or
• Music Maker

  One answer, on 11/14/2024

  RE: Music Maker 16 Premium upgrade link
  @Matthew-Smith1712 Visit Magix.com and login with the same customer account your version 16 is registered to. Then you should be able to buy the upgrade to 2025 Premium from the online store. If you want 16 Premium, that's no longer sold by Magix.
• Samplitude

  2 answers, most recent on 3/18/2025

  RE: Internal Error: Multi CPU Bouncing may have failed
  @O_T_ Welcome to the Magix users forums. Because your question is about Samplitude Pro I suspect you would be best advised to register at and repost your question to the dedicated Samplitude Pro forum here because I suspect there are very few users
• Movie Studio

  5 answers, most recent on 11/21/2024

  can't get the offer of discounted Movie Studio upgrade, at $19.99
  I have Movie Studio HD Platinum, 11. Windows 11 I tried to create an account, tried as if existing account and even guest login. Phone number said no more life support. Email address removed by Moderator
• SOUND FORGE

  2 answers, most recent on 3/2/2024

  RE: How to move SF pro10 to windows 11 PC
  @I-Semple Visit Magix.com and login with your old Sony login credentials. You should find the installer under your registered products.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  6 answers, most recent on 8/28/2024

  RE: change my email
  ok yes i changed already however i get magix adverts in stuff at new mail address yet my purchases and card purchas details still go to old address and login is still old address
• Xara Designer Pro

  3 answers, most recent on 3/3/2025

  RE: [Closed] Where can I download XARA designer pro app
  Please can you help me have I got the correct login details for my account - I can access all of this but cannot see my invoice let me know that you this is the link I have https://www.magix.com/us/support/my-service-center/   My account is up for