• Music Maker

  One answer, on 12/31/2023

  RE: [Solved] Starter Soundpools
  @SPow Music Maker doesn't include any commercially usable Soundpools. You always need an additional commercial license. You can easily check in your customer account at producerplanet.com under your products whether you have a commercial license or
• Movie Studio

  5 answers, most recent on 11/21/2024

  can't get the offer of discounted Movie Studio upgrade, at $19.99
  I have Movie Studio HD Platinum, 11. Windows 11 I tried to create an account, tried as if existing account and even guest login. Phone number said no more life support. Email address removed by Moderator
• SOUND FORGE

  2 answers, most recent on 4/24/2025

  RE: Sound Forge 7.0
  @Dennis-Garcia Visit Magix.com and use your old Sony login credentials (e-mail and password) to access your user account. There you should be able to download the installer. If this doesn't work you could get an external USB disk drive. I think they
• Web Designer

  34 answers, most recent on 8/1/2025

  Publishing to OVH Cloud
  I have set up a hosting account at OVHcloud as recommended my Magix/Xara due to the discontinuation on the Xara online hosting service. I am struggling to publish my website at OVH (I have limited expertise ie a novice) I am trying to publish using
• SOUND FORGE

  2 answers, most recent on 5/24/2024

  RE: Deactivating my old computer which I gave away
  @Bernie-Labarge You can deactivate the installation in your customer account at Magix.com. Login and look under My Products.
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  Well, that's anwered that then. https://www.magix.com/gb/video-editing/movie-studio/new-features/#c1868500 AndyW ps - I know i'm retired and have time on my hands, but how many security reCapturs am I supposed to go through to log onto the forum?
• Samplitude

  2 answers, most recent on 3/18/2025

  RE: Internal Error: Multi CPU Bouncing may have failed
  @O_T_ Welcome to the Magix users forums. Because your question is about Samplitude Pro I suspect you would be best advised to register at and repost your question to the dedicated Samplitude Pro forum here because I suspect there are very few users
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  @rival_inc Hello, Please do the following: Go to: https://www.magix.com/us/support/my-service-center/ (login required) Click on my products Search Music Maker 2025 premium Download the installation program from here HTHRob
• Xara Designer Pro

  3 answers, most recent on 3/3/2025

  RE: [Closed] Where can I download XARA designer pro app
  Please can you help me have I got the correct login details for my account - I can access all of this but cannot see my invoice let me know that you this is the link I have https://www.magix.com/us/support/my-service-center/   My account is up for
• SOUND FORGE

  4 answers, most recent on 4/9/2024

  RE: Crash
  @Randahl-Ritchie You visit Magix.com. and simply login with your e-mail address and password and download the installers from your customer account. In case you registered very long ago with Sony, simply use your old Sony login credentials. This
• SOUND FORGE

  One answer, on 8/7/2023

  RE: [Solved] Need to get serial number
  @Pauly13 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password.
• Off topic

  One answer, on 6/7/2024

  RE: change email no confirmation
  @Peter-Barnes6142 You can login into your customer account at Magix.com with your old e-mail and then change the e-mail address in the account settings.
• Music Maker

  6 answers, most recent on 8/28/2024

  change my email
  hi i need to change my email address as i no longer have access to it seems impossible in magix music maker i can still login to magix with old one and pw but i cant get into old email address
• Movie Studio

  9 answers, most recent on 8/14/2025

  RE: MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  @Dawnley Hi,   Try looking on your Producer Planet account. You must login to your ProducerPlanet account. https://producerplanet.com/us/account/purchases/ You should find all your extras and other plugins activated with your purchase of Video
• SOUND FORGE

  2 answers, most recent on 9/6/2024

  RE: New laptop, need to know how to install my Sound Forge with old SN
  @Rick-Lovett Do you still use an old Sony installer? These no longer work because Sony shut down the registration servers. Visit Magix.com and login with your customer e-mail and password. Download the installer from your registered products. I
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  One answer, on 2/2/2025

  RE: Movie Studio 2025 Suite from existing PC to a new PC
  @Terrence-Brewis Hi Login to your account using the Account icon top right of the magix.com website. Under My Products you will see your registered products with download link and serial number for you to install with on the new computer. Under Show
• SOUND FORGE

  2 answers, most recent on 10/5/2024

  RE: No SERIAL NUMBER Came. On Anything anywhere.
  @JKC-Crown Before sending an email to infoservice@magix.net, please check My Account / My Products. Go to: https://www.magix.com/us/support/my-service-center/ (login required) Best wishes, Rob
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• Music Maker

  One answer, on 4/3/2024

  Activation or Store Login fails
  Hello, anyone else having a problem with the Magix store tonight. I just reinstalled Magix on my Win11 laptop, but when I click on either Login or Activate, I get an HTTP error screen. Anyone else?? Cheers
• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  RE: Need serial number
  @keith-k Hi Login to your account at magix.com, account icon top right of the home page, using the email address and password you used to register ACL 3, under My Products you should see the ACL listed and the serial number. John EBForum Moderator
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd
• SOUND FORGE

  2 answers, most recent on 7/9/2025

  RE: Lost sound forge file/program
  @Don-Scott4578 Hi Login to your account at magix.com, Account icon is top right of the home page, using the email address and password used the first time you registered the software. Under My Products you may find your registered software, a