Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

As Vegas Pro, Soundforge and Acid Pro are under said ownership of BorisFx, all enquiries should be directed to their sales or support staff. As it states in one part of the BorisFx FAQ to contact Magix for older software patches or bugs, this is not

Sequoia

20 answers, most recent on 3/17/2025

RE: Sequoia 17 Customer Service

@Sorrento Which country you are from? For some countries you can find a phone number for Purchase Consultation (scroll down until the bottom): For example, the UK: https://www.magix.com/gb/support/customer-service/ Or Germany:

Off topic

One answer, on 12/15/2025

RE: [Closed] Vegas Pro annual subscription question

@faschimi For about three months by now support is basically unreachable. I recommend you ask at the official Vegas community at https://www.vegascreativesoftware.info because some developers are active over there. They might be able to solve that

Web Designer

6 answers, most recent on 9/18/2025

RE: I have the html files but not the XAR file

@burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported

ACID

One answer, on 5/4/2026

RE: Old Software on a dead laptop

@Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and

SOUND FORGE

One answer, on 4/27/2026

RE: Sound Forge 9.0 reg not working on a new PC

@Tim-Threlfall To my understanding you need to download the installer from your Magix customer account and then need to create an activation code in your account settings. Details can be read

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need

Movie Studio

8 answers, most recent on 3/13/2026

RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

It was via a Google Search (*the Ai info at the top indicated that the "Plus Version" of Magix includes ProDAD hide V2).However after having looked into it, I've discovered that Magix as a company have basically tried to mislead/fool people by

Movie Studio

One answer, on 4/4/2026

RE: [Closed] Transfer to backup computer

@Steve-Brecht Hello Steve, Magix has recently sold Vegas products to Boris. The Vegas forum has also moved. You'll need to go to this Boris forum; they should be able to help. https://forum.borisfx.com/c/vegas-pro/vegas-older-software/65

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. I did send these email accounts a message with the question of how and

Music Maker

No answers, created on 1/13/2026

VST plugin missing file "com.files.base/config/automation_1_1_0.lua"

After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)

SOUND FORGE

3 answers, most recent on 12/23/2025

RE: 사운드 포지 17프로 재 설치 문의 합니다.

@farmer-voice Magix.com에 접속하여 고객 계정에 로그인하시면 됩니다. 등록된 모든 제품은 그곳에서 다운로드할 수 있습니다. 참고로, 이곳은 일반 사용자 포럼이며, Magix 직원은 활동하지 않습니다. You can simply visit Magix.com and log into your customer account. All registered products can be downloaded there. Be

Video Pro X

One answer, on 4/19/2026

RE: Activation confirmations

@John-Metzger4037 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. To check the details of your account go here, log in using whichever email address is relevant, and check under My products what is listed. If

Music Maker

14 answers, most recent on 9/27/2025

RE: What are the corresponding albums to Soundpools with no images showing

@Leonard-1 For example here: https://producerplanet.com/us/article/action-strikes-2029/ Check the fine print: The Soundpool contains all loops from 'MovieScore Vol. 11' / 'Score - Distant Galaxies_pt.01' of 'MAGIX MUSIC MAKER 2014 PREMIUM'. How can

Rescue Your Videotapes!

8 answers, most recent on 12/4/2025

RE: driver usb 2861

@gp63 Ecco un collegamento alle routine di masterizzazione più recenti Here is a link to newer burning routines MAGIX_BurnRoutines_13.0.0.247 WIN 10.exe https://my.hidrive.com/lnk/jHAqmebc Ecco i driver più recenti per i video grabber Here are

SOUND FORGE

7 answers, most recent on 10/24/2025

RE: Not received product key against

@Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob

Music Maker

5 answers, most recent on 7/7/2024

RE: [Solved] installation version

@Tomasz-Szwej Does this download help? https://dl03.magix.com/musicmaker.exe

Movie Studio

One answer, on 11/26/2025

RE: [Closed] Error Code: -14

@Tony-Wright First of all, this isn't the Vegas support from.That's at https://www.vegascreativesoftware.info Next, Error -14 means you enter a valid serial number into the wrong software. Try entering the serial number here, this will give you a

Movie Studio

6 answers, most recent on 12/9/2025

RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

Go back to driver version: GeForce Game Ready Driver 581.80 https://www.nvidia.com/en-us/drivers/details/257497/ The current NVIDIA driver is not compatible with Magix video editing software. I can confirm though that this was the issue (and only

ACID

One answer, on 5/13/2026

RE: Quantized Timeline Jumping / Live Arrangement Performance

@Levar-Higgs Acid is no longer developed at Magix. Boris FX took over. You can find the forum here and post your suggestions there: https://forum.borisfx.com/c/acid-pro/ Be aware, they currently don't have enough staff members to develop a new

Movie Studio

One answer, on 4/9/2026

RE: [Closed] Register my produkt to be able to activate

@Bossebo Hello Bossebo, BorisFX has taken over all Vegas products. I suggest you make a post here for assistance: https://www.magix.info/us/proxy/8a40d5e2450b605a174d/?link=https%3A//forum.borisfx.com/c/vegas-pro/vegas-older-software/65

SOUND FORGE

3 answers, most recent on 2/19/2025

RE: Redeem a voucher code.

@Roberto-Echavarria Ein Gutschein kann nur einmal eingelöst werden. Die Seriennummer findest du in deinem Kundenkonto auf Magix.com. A voucher can only redeemed once. You can find your serial number in your customer account at Magix.com. Un

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: [Solved] Sound Forge 365 activating and registering

@VoiceDude Did you register it to the wrong e-mail address? A program can only be registered to one customer account. If there are now two different accounts (one with the correct e-mail address and one with the wrong e-mail address) you cannot

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Henk-Blokker Welkom op het Magix-gebruikersforum. Dit forum is geen contactpunt voor medewerkers van Magix. Omdat dit een openbaar forum is, mogen gegevens zoals e-mailadressen en ordernummers hier nooit worden geplaatst. Daarom heb ik uw bericht