• Samplitude

  8 answers, most recent on 5/2/2022

  RE: Cannot install registered product on new computer
  @Henrik-- Like I already wrote, enter your old e-mail address and the serial number into the window that opens on program start-up and it will work without error 24. In case you contacted support, Magix customer support doesn't work during the
• Movie Studio

  8 answers, most recent on 4/25/2022

  RE: Cant instal the program
  Hellow again ! Have tried the program on 2 pc's and get error messages such as: can not save the project. And problem with the codex. win 11 pro and normal win 11. 12 core and geforce 2000 series and amd 480 series. Video pro on March 22 it went
• Off topic

  One answer, on 7/13/2022

  RE: Registration
  @Mark-Swanson Hi and welcome to the forum. . . . . My registration did not go smoothly, and I cannot get access to a real person to resolve it. Any suggestions? . . . . . Which program you are referring to would help and any error messages you
• SOUND FORGE

  21 answers, most recent on 4/16/2022

  RE: error when installing
  still doing the error, sound forge was many many years ago a good program, but 14, 15, and now 16 have the same problem and they keep putting it into there program, it looks like they dont want people to buy it, it properly the same program with
• Music Maker

  5 answers, most recent on 6/17/2022

  RE: How to load missing beatbox.vst3 : music maker premium 2022
  Music Maker premium 2022 / Did an uninstall and reinstall and the same problem exists : "The following VST plug-in cannot be loaded beatbox.vst3" "Could not instantiate the Beatbox plugin" The program hangs for long time looking for the plugin and
• Photostory

  8 answers, most recent on 2/9/2022

  Program crash and Error after error after error and so on
  I hope I am the only person who despite love working with Photostory Deluxe that has become so frustrated with constant program crashes that I have now given up this software. Even a complete new clean installation 21.0.1.74 results in a simple
• Samplitude

  5 answers, most recent on 5/23/2022

  Samplitude Crashing
  May 19, 2022 I just began using Samplitude Pro X6 and am experiencing crashing almost every time I record. I record classical music, 4 - 6 channels, up to 6o minutes per virtual project with some stops and restarts (same project) All seems fine
• Rescue Your Videotapes!

  5 answers, most recent on 11/21/2022

  RE: Komprimerade inspelningsapp
  @Roland-Gustafsson Hi/ Hej Thanks for the error message screenshot does not translate well, however what I believe it is saying is: recording to a compressed folder is not recommended for recording. Do you still want to continue? Is the folder, or
• Movie Studio

  3 answers, most recent on 2/16/2022

  I receive "error code 24" when trying to use the program, g
  I changed my email address, then changed my email address at the support center, tried to use the program, and received, "error code 24." "The serial number has already assigned to another email address." But I changed it at: MAGIX Service Center –
• Photostory

  One answer, on 5/3/2022

  RE: error message
  @Jennifer-Fowler Hi and welcome to the forum. We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full.  I would suggest you put this
• Movie Studio

  2 answers, most recent on 5/4/2022

  RE: I have just bought the Movie studio suite 2022
  @JOY-VARGHESE Hi Joy. Welcome to the user to user forums. I am sorry no-one has been able to help so far but it could well be no-one has seen this error before. Certainly I have never seen this come up on the forum. It looks like a download error as
• Video Pro X

  8 answers, most recent on 3/31/2022

  RE: will not start after reinstall
  Yesterday when I turned the computer off it was working properly. I finished an editing session and then shut it down. This morning I try to start the program and it will not start (by the way Photostory 2022 will not open either, but it says it is
• Movie Studio

  4 answers, most recent on 5/3/2022

  RE: crashes on open
  @CharlyGo Hi . . . . There is an error in module OpenCL.dll I guess I need a replacement file, but how do I get it? . . . . I would strongly advise you not to use any '3rd party' sources for the OpenCL.dll file you never know what you are getting
• Movie Studio

  3 answers, most recent on 7/18/2022

  RE: Need to get a new code to activate my software
  @Charlie-Orca Hi and welcome to the forum. Assuming you entered the full serial number including the P3- prefix. The error code -14 message means you are putting a valid MAGIX serial number into the wrong MAGIX product, version or edition. Which
• Music Maker

  5 answers, most recent on 3/8/2022

  RE: Page not found
  @barbara-b, @SundanceYid Hi Can you clarify in more detail what you are referring to and any error messages you get, and are you using the free program or which edition you are using eg Plus, Premium, EDM etc? A screen shot of the error message
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Hi, SP, just keeping you updated. It's horrible. Hey, I also noticed a post from someone else on installation issues with Sound Forge 16 and Acid Pro in the forums. Back to my situation, Unbelievable. Still waiting for an email response from Magix,
• Music Maker

  20 answers, most recent on 4/18/2022

  RE: ACCESS_VIOLATION
  @Demi Hi Jeff is correct buying Music maker again will not fix the issue which is with the computer or the way the earlier installation was done. Does the error message appear if you temporarily disable your antivirus (AV) ? If not then you need to
• Music Maker

  3 answers, most recent on 3/29/2022

  RE: MM2021 reverts to Free Version mid-project.
  @Eleyan Hi . . . .  I can be working on a song, logged in, then suddenly everything freezes and magix closes down, only to open the free version. . . . . This clarifies the initial post - something, either on the timeline, or being selected is
• Web Designer

  One answer, on 6/25/2022

  RE: Xara Web Designer Premium Installation problem
  @Blossom Hi Please do not duplicate post on the same issue, I have hidden the duplicate post which is related to your second issue above. Item 1 The stopping of the download is often caused by connectivity issues that can occur anywhere in the chain
• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  @ann-hesselsweet Hi Assuming the burn completed. In Windows File Explorer, browse to the folder: C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2023_Deluxe\ Open the photostory.log file in Notepad and scroll to the bottom and locate the lines
• Audio Cleaning Lab

  4 answers, most recent on 6/26/2022

  RE: Error Message " Error while writing noise sample file "
  @KAMAL Hi From the images above: Depending on which Antivirus programming is protecting the PC, you can't have both. With Kaspersky completely disabled, Microsoft Defender is protecting the PCThe feature you need to add an exception to, if turned
• Movie Studio

  5 answers, most recent on 3/7/2023

  RE: Install moviestudio2023suite_dlm_geu7q2 crashes on Win 11
  Hey John, thanks for taking the time for such a detailed reply! To your comments... Actually, it's a Lenovo Legion T5 261AB7 desktop. I think it's pretty new to Lenovo's range. I got t from Costco (in the US) where it was $1250 after special offer
• Movie Studio

  8 answers, most recent on 4/24/2022

  RE: Error Message
  John I checked the settings, and it is set to allow apps and windows to use the speakers. I then loaded the old MX version and exported it under a new name. Retrieved the new program with the import. When I tried to play it got the same error
• Movie Studio

  11 answers, most recent on 8/4/2022

  RE: an error occurred during proxy rendering
  @johnebaker @Jacek-Leniowski I think....  The purpose of proxy rendering is to adopt the properties of the source material. This includes aspect ratio, interlacing settings, and frames per second. Try to export the file with a different