Same with me and after installing VDL 2023 still the same problem. Also with installing Stylizers and Essentials.

After multiple contactmoments with Newblue support. They concluded that it was a bug that occured with some users. Still not solved.

@tonam

Hi

What is the precise issue you are having with the NB effects, ie they will not install, activate are you are getting only the 11 effects as the OP was getting?

. . . . . They concluded that it was a bug that occured with some users. . . . .

Do NB mean the 'bug' is with the NB effects or with VDL 2023?

What is the specification of your computer system including Windows version, program version and Antivirus program, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s)you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator

Hi John, updated my profile.

This is what I did

Started VDL

Started downloading elements

After completion started installation (in VDL)

Directly after starting installation I closed VDL (ctrl-alt- del showing no programs running) (because in other trials I got a notification that VDL was blocking installation)

Installation went on and on completion it stated that the installation was susccesfull (so no errors or blockades reported…….but….

Started VDL and after opening the effects I saw that nothing was installed and I should do it all over again. Tried that, but not succesfull.

Same results after resetting the factory settings of my PC.

This is the last message I got from Steven (Newblue):

Steven (NewBlue)

Oct 27, 2022, 11:54 PDT

Good afternoon
 
I'm sorry that didn't work for you but thanks for letting me know what troubleshooting steps you took.  Unfortunately this looks like a known bug some of our MAGIX and VEGAS users are experiencing.  So I'm going to put your ticket on hold and escalate it to our development team. Our development team is actively working on a solution so there should be a resolution pretty soon.  Thanks so much for your patience.
 
Best,

Steven Sadler
stevens@newblueinc.com
NewBlue

(Please note that this is not the only problem...... A much bigger problem is that VDL is crashing time after time even after a very short period of using it - this can only be solved with ctrl-alt-delete and a restart - I tried to solve this with resetting the standard settings in VDL, without succes. - Should I start another forum question on this or can you advise me?) PSE DISREGARD THE CRASHING PROBLEM. IT IS SOLVED AFTER UPDATING DRIVERS (NEWBLUE PROBLEM STILL EXISTS AFTER UPDATING)

@tonam

Hi.

Your signature does not say whether your operating system or graphics drivers are up-to-date or not.

You should visit both the Intel site and nvidia site and not rely on any form of automatic updates for drivers unless Acer has recommended not to.

Ray.

Thank you very much. Installed Intel driver & support assistant and Nvidia Geforce Experience and used them to update my drivers today. It seems to have solved the problem that VDL2023 did crash frequently. I am very gratefull for that. Thank you. At least I can use the program now.

Sadley it did not solve the problems with Newblue.

@tonam

Hi.

Did the New Blue packages install but not all effects show up or did the packages fail to install at all?

Hi Ray. After activating the contents via the helpfunction in VDL the download can start by clicking the arrow on the icons in VDL After downloading the installation starts. After installation it is stated that the installation was succesfull. The downloading arrows are gone. All the downloaded elements are displayed in the 'effects section' of VDL. When trying to use an effect on a clip or frame, the effect causes a red cross in the monitor and that's all. When looking in my part of the Newblue site the instlalled effects are visibel but it states that they are not activated. After closing en restarting VDL the effects icons are still visible onder 'effects' but the final installation has gone downloadingarrows are there again and downloading is required again . I have tried installation directly from the Newblue site. Same result.

@tonam, @CubeAce

Hi

Thanks for the information and message from NB which acknowledges the issue is at their end and not with VDL (MMS) 2023

Updating graphics drivers is an ongoing process, particularly with Nvidia GPUs.

John EB

@tonam

Sorry if I'm asking obvious questions.

The New Blue Effects do need you to make an account with them for the effects to activate. A red cross normally means the effects are not registered with your account at New Blue. Have you logged into your account at New Blue to see if the packs have been registered and activated?

Ray.

In my account they are registrated (find them with their codenumbers ) but when I hit the activation button then it states: This product is not activated on any machines. (Even Titler Pro which is working in good order on my pc).

I cán downoad from that point but when I do........ same bad results as before and still not activated

Ton

@tonam

Sorry to be pedantic but you have opened an account at New Blue to allow registration? Looks like this?

And when you click on the icon in the top right hand corner of any open New Blue Effect you can get to this page to see whether the plugin is active or not?

If so and all looks well it might be a good idea to get them to explain their specs pages for the plugins.

What do they mean by a recent GPU? and at what point does not having a GPU with 4GB of ram become a problem?

Also I notice your Windows 10 build is 10.0 19044. I don't know if that is applicable but my Windows 10 build is version 22H2 OS build 1945.2193. I think yours is many updates behind. It may help to get Windows updated if you can.

Ray.

Image removed by Moderator - showing serial numbers.

Not pedantic but trying to help, I think. Updated Windows 10 and all optional updates. Same problem. Downloading en installation succesfull but no activation and red crosses in the monitor. I am running around in circles again and again. Thank you for your support Ray, but i will let it go for some time. Just tired off it.

Ton

@tonam

Hi

I have removed your image from the last post as it was showing the serial numbers of the products that are activated.

Please enure that serial numbers and username/email addresses are obscured in images before posting.

Thanks

John EB

Thank you John appreciate it.

@tonam

Hi Ton.

Definitely trying to help 🤞.

It is difficult from both ends. The end user and the programmers. The programmers don't know the setup of the customers individual computer components and try their best to make their products as compatible as they can but there are so many variations within personal computers it's hard to accomplish. Then again They should not be so vague in their system requirements. They must have a minimum spec machine to test on as well as a high end one, so why not give that machines' specs'? Words like 'recent' are vague at best. I don't blame the programmers, but the advertising people who (in my opinion, and having been working with advertising agencies) try to bend truths so as not to put consumers off. I do understand your frustration. I had an hour last week where my mouse just stuck fast. Had left and right clicks and nothing else. Took me ages to sort it out. Had nothing to do with Magix but a stuck Microsoft update. I'm assuming you were going to show me an image the same as mine showing the program was active. In which case I have to admit to being stumped. I hope you get some resolve from New Blue soon.

Ray.

Greetings all,

Upgraded to MS2023 for half price yesterday. The offer included NewBlue Stylizers & Essentials 5 Ultimate.

All installed OK except NewBlue Essentials 5. The effects load and work but it's not activatiing for some reason and the effects show a watermark. MEP has no activation button to press, and my account at NewBlue shows the serial number but states no activations on this computer.

So probably the same as posted above except mine has installed and work but not activate.

I already have Stylizers 5 installed, that was already activated and works as it should: I do appear to have an extra 3 effects in Stylizers now though.

I'm just about to raise a ticket with Magix, I've emailed NewBlue as well and there initial answer is to delete everything with NewBlue in the title - files and registry - and start again. I'm reluctant to do that because all other NewBlue category effects work as they should and if it's a Magix problem with activation I may not get them back for some time, even though i very rarely use them.

AndyW

Greetings all,

their initial answer is to delete everything with NewBlue in the title - files and registry - and start again. I'm reluctant to do that

I did it anyway, all NewBlue effects loaded and activated as expected except for Essentials 5 Ultimate.

Awaiting replies from both NewBlue and Magix

AndyW

Timing or what?

Just received this from NewBlue

Thanks for getting back to me and clarifying those issues.  Yes, unfortunately it looks like this is related to the MAGIX bug that some of our users are experiencing.  So I'm going to have to put your ticket on hold while it's escalated to our development team.  They're actively working on a solution for this.  Once a bug fix or update is released you'll absolutely be notified.  Thanks so much for your patience!

AndyW

Same with me and after installing Magix Studio 2023 I have the same problem. Stylizers and Essentials give watermark.

Same with me and after installing Magix Studio 2023 I have the same problem. Stylizers and Essentials give watermark.

 

See:

https://www.magix.info/us/forum/how-to-get-rid-of-diagonal-red-lines-and-fx-logo-from-produced-movie--1309700/#ca1829438

Hi,

Below is information from support NewBlue FX how to solve problem. I followed this advice with success. Maybe it will be helpful.

Reboot your computer

"Uninstall all versions of Titler currently on your system

Go to C:\Program Files\NewBlueFX and make sure Titler is removed

Go to C:\Program Files\NewBlue and make sure the folder NewBlue Titler Pro 2.0 for Windows is removed

Go to C:\Program Files\Common Files\OFX\Plugins\NewBlue and make sure the folder TitlerPro.ofx.bundle is removed

Go to C:\Program Files\Common Files\OFX\Plugins\NewBlueFX and make sure the folder TitlerPro2.ofx.bundle is removed

Click Start and type Regedit, then run the app

Within Regedit, look under HKEY_CURRENT_USER > SOFTWARE, right-click NewBlue and select Delete

Next look under HKEY_LOCAL_MACHINE > SOFTWARE, right click NewBlue and select Delete

Re-install: download:

https://dl.newbluefx.com/download/Win/NewBlueTotalFX3.exe 

in order to reactivate all filters in NewBlue FX App Manager