• Photostory

  5 answers, most recent on 6/3/2021

  RE: Previous simple version of the Travel Map
  John, The tutorial indicates one can just click on one of the traveler package maps and it opens, no mention of having to purchase the traveler package. To me, the traveler maps that are available to me now are useless, in the past they were part of
• SOUND FORGE

  5 answers, most recent on 6/2/2021

  RE: Trying to order physical version (cd/dvd)
  @Boscoe Is there no option to add a backup DVD to your order below the green continue button? If not, then I think you are living in a country where no DVD delivery is included or possible. You can try and contact sales support at
• Off topic

  3 answers, most recent on 6/3/2021

  RE: correct my email address
  @jeanne-t Hi and welcome to the forum. Unfortunately we do not use your old email address, nor can we change your registered email address as this is a user to user forum not Magix Sales or Magix Support. You can change your email address by
• Movie Studio

  3 answers, most recent on 6/2/2021

  RE: order number is Removed by Moderator
  @kuang-lee Did you check your spam folder for the email? If it is not there contact Magix via the sales@magix.net email address quoting your order number. This is the public user forum so there are no Magix staff here to deal with your query. Ray.
• SOUND FORGE

  One answer, on 5/28/2021

  RE: Sound Forge Mac
  @Tre-Corley Please contact sales support at infoservice@magix.net or shop@magix.net for a refund. Here in this forum are only users like you and no Magix staff.
• Samplitude

  2 answers, most recent on 5/25/2021

  RE: Reactivation
  @jean-marie-e Please contact sales support at infoservice@magix.net and ask them for help.
• Movie Studio

  One answer, on 5/24/2021

  RE: How to get in touch with a live person?
  @AdamD Please contact sales support at infoservice@magix.net
• Movie Studio

  2 answers, most recent on 5/24/2021

  RE: this serial number has already been registered to another email
  @Jorge-Restrepo Hi Jorge and welcome to the user to user forums. The forums do not have any staff present on them and rarely visit the individual posts. It is only users on the forum including the moderators. If you bought your software directly
• SOUND FORGE

  10 answers, most recent on 5/23/2021

  RE: Does New Sound Forge Have A Feature To Quickly Amplify A Selection?
  "HUD"? No. Quick gain adjustment of a selected region? YES. So what problem are you really trying to solve? That one program has a feature which does one particular task one way and another completes the same task doing it a different way? Pretty
• SOUND FORGE

  6 answers, most recent on 5/21/2021

  RE: Lost Activation Code
  @Steven-Bradshaw You need to contact sales support at infoservice@magix.net and ask them to send you your mail again. If you are interested in iZotope Ozone 9 Elements then you can check out
• SOUND FORGE

  2 answers, most recent on 5/21/2021

  RE: My order has not been recevied, it's been over 2 weeks.
  @Mark-Manucy Contact sales support at infoservice@magix.net
• Other products

  2 answers, most recent on 5/20/2021

  RE: Sound FX products download limit
  @Terry-Liu Hello. This is not technical support but a user forum and we are all users like you. I would suggest you contact sales support at infoservice@magix.net The support should be able to reset your download counter. @SP.  Hello, so kind of
• Other products

  2 answers, most recent on 5/20/2021

  RE: Sound FX products download limit
  @Terry-Liu Hello. This is not technical support but a user forum and we are all users like you. I would suggest you contact sales support at infoservice@magix.net The support should be able to reset your download counter.
• Movie Studio

  7 answers, most recent on 5/20/2021

  RE: Audio processing in Movie Edit Pro 2021 crashed
  If a software in the sale is said to support Win7, but in the process of using a problem has not been solved, this is not a kind of deception to consumers is what? Besides, some problems also occur not only in Win7, but also in one of my Win10
• Video Pro X

  13 answers, most recent on 5/18/2021

  RE: Any advantage to Vegas over Video Pro X?
  Similar... This helped me re-commit to VPX, ignore the Vegas Post 1/2 price sale option, and create an Evernote file with all the shortcuts I use (or should learn and start using). Thank you, John CB.   Craig
• ACID

  7 answers, most recent on 5/25/2021

  RE: Stem Maker is missing
  @Robert-Howard It was removed. It is likely that this was done because of licensing issues which weren't explained in more detail by Magix. There are already some threads about this problem in this forum. You should contact sales support at
• ACID

  4 answers, most recent on 5/13/2021

  RE: I purchased acid pro 10, mainly for zynaptiq stem maker. Where is it?
  @torrence-norwood It seems Magix removed it because of licensing issues. I would suggest you connect sales support at infoservice@magix.net for a refund.
• Samplitude

  One answer, on 5/11/2021

  RE: X6 u
  @Roy8 You can ask infoservice@magix.net if they are generous enough to give you an upgrade. But be aware this is unlikely and they don't need to do it. There was a sale in April that would have given you Pro X5 + Pro X6 for $250. So you bought Pro
• Video Pro X

  18 answers, most recent on 5/8/2021

  RE: MPEG4 Export Error - Empty files
  @Scenestealer @emmrecs @johnebaker @terrerad @hilch @CousinIT Hi Peter. I think it has been over a decade now, possibly two since any software developer used only their own code to produce a complete product. Software developers are a bit like the
• SOUND FORGE

  2 answers, most recent on 5/5/2021

  RE: where is my upgrade
  @Mark-Bender Hello. This is just a user forum and here are only users like you. You need to contact sales support at infoservice@magix.net and ask them about your problem. Usually the mails were already sent out month ago. I got mine some days after
• Video Pro X

  2 answers, most recent on 5/5/2021

  RE: Incorrect Email
  @ngelLuis-Pagan Hi I would suggest you contact Magix Sales by email to: infoservice@magix.net explaining the issue. John EBForum Moderator
• Audio Cleaning Lab

  One answer, on 5/5/2021

  RE: Lost my cleaning lab back in March when Sindows decided to clean my c
  @Mark-Manucy Hi and welcome to the forum. This is a user to user forum, not Magix Sales or Support. . . . . Lost my cleaning lab back in March when Windows decided to clean my computer . . . . You should be able to download your old version from
• Other products

  One answer, on 5/5/2021

  RE: Audio cleaning lab 2016
  @sta Hi and welcome to the forum. This is a user to user forum not Magix Sales or Support so we cannot help you getting a serial number for ACL 2016. A quick Internet search does not result in any boxed versions in Swedish being available on the
• Movie Studio

  29 answers, most recent on 5/7/2021

  RE: 20th anniversary MEP 2021 Offer extended until the 11th May
  @MikaS Hi . . . . Maybe we should take screenshots of the ads/offers. If my Hide ends after a year, I will definitely complain to Magix... and to consumer authorities . . . . Why not just email sales ( infoservice@magix.net )and ask them? John EB