Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@DesertSweeper Hmm, maybe it was showing Video Pro X17? There is currently a redesign sale on Magix.com. You can disable the pop-ups. Usually the easiest way is to uninstall the Magix Update Notifier.

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Thanks for the update. As I wrote, I've always been suspect of buyouts. But with the sale of several software to Boris FX, I really, really do hope that things here will improve for the better.

Off topic

8 answers, most recent on 5/12/2026

Software Specifications

Magix are currently having a Spring sale for Video deluxe and Video Pro X (and others) but nowhere on the product pages can I find Specifications to check system requirements, video formats etc. Where is this important information available?

Music Maker

16 answers, most recent on 3/30/2026

RE: Loops Unlimited

@Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid

Off topic

159 answers, most recent 7 hours ago

RE: Magix support has not responded to support tickets for months

Alex G That is my point;- you are looking elsewhere for a different product , (sales) I am only thinking of buying it as full video program not as a subscription. and i cannot make my mind up

Off topic

2 answers, most recent on 12/21/2025

RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22

@RHRead Hi While the EULA's for the software allows such sale/transfer, after notifying Magix of the intent to resell the product and de-activation of the products from your Magix account, Community rule no. 5 ie. ... Use of the community

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.

Off topic

4 answers, most recent on 10/29/2025

Tired of all the sales/upgrade emails from Magix

I am tired of receiving spammy sales emails multiple times a week from Magix. Apparently Magix feels that my time and inbox are theirs to do whatever they want. Sure, I can unsubscribe from all emails but that's not what I want. What I'd like is the

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@ericlnz Hi I just googled "Video Pro X pc specifications" and the top page link in search took me to the page, yes your right, it's not easy to find at the spring sale page. Stephen Forum Moderator

Off topic

159 answers, most recent 7 hours ago

RE: Magix support has not responded to support tickets for months

@Tom_Sp @Christiaan-Deliaert @emmrecs Hi Tom This is something that has to be looked into as there are still ongoing issues in sales and communication. Could you please have your team look into Christians problem? Thank you Stephen Forum Moderator

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Hi @fbc.dunn. the iZotope activation codes should be in the same email as the Sound Forge activation serial code. The iZ plug-ins need to be activated though iZotope. It you did not get any email from Magix, check your spam/junk folders. Otherwise,

ACID

One answer, on 6/28/2024

RE: [Solved] how do i unlock my serials and reactivate?

@Fame826 contact sales support at infoservice@magix.net

Movie Studio

14 answers, most recent on 3/19/2026

RE: [Solved] Separating Audio Tracks Video deluxe 2026 premium

@Tom-Essex Hi. That can't be done in Magix Movie Studio. For that you would need Video Pro X which can split multiple channel audio tracks into mono single tracks. A full Version of Video Pro-X 16 is currently on sale At humble Bundle for the next

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert Hi Assuming you ordered direct from Magix, check your email spam folder, the confirmation emails often end up there for some reason. Did you email infoservice@magix.net or sales@magix.net ? Whichever you used try the other

Other products

One answer, on 4/3/2026

RE: [Closed] Serial Number Registered By Another User

@Courtney-Allen Hello, welcome Vegas Pro is now owned by BorisFx. Please see here with regards to sales and support and BorisFx FAQ. This post will now be closed. Stephen Forum Moderator

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

What are the experiences of other forum members about the Magix technical support? It seems to be not existant. Only sales. Not getting an answer to a question within a delay of nearly 2 weeks is outraging....

Movie Studio

18 answers, most recent on 2/13/2025

RE: Magix Restructuring Update

@CubeAce They already reduced loop the prices massively. Five years ago there was a sale every two-three months. Before that, on the old Catooh website, there weren't many sales I can remember. Now it's basically on sale perpetually usually between

Off topic

159 answers, most recent 7 hours ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

SOUND FORGE

3 answers, most recent on 1/5/2026

RE: [Solved] SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins

As I recall Ozone Elements was only included with Sound Forge Pro 15, but I am not sure about the bungle or the Steam version. Sound Forge Audio Studio 17 is currently on sale directly from Magix which now includes Ozone Elements (11) as well as

Music Maker

6 answers, most recent on 7/17/2025

What probability exist that the Ai di Music Maker can create existing?

Peace to you,I wanted to try my version of Ai di Magix Music Maker 2024 and I chose 80s music, then I asked to use this pool to create a music, and as a joke my brother used Shazam to check if the recognition worked, I told him that it was

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

MUSIC MAKER 2026 ULTIMATE All features from MUSIC MAKER 2026 PREMIUM + 26 powerful extras: Vandal Virtual Guitar Amp, over 9,000 high-quality loops, 5 brand-new Vita Instruments, and a collection of coreFX and colorFX for more depth and texture.

Off topic

159 answers, most recent 7 hours ago

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething