• Off topic

  160 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Movie Studio

  26 answers, most recent on 1/17/2025

  RE: Blu ray disk chapters blank
  @karataka Hi . . . . Update:apparently "jump to a chapter" works as expected for a mpeg2. Bug? . . . . I doubt very much that it is a bug, the only change is the video format and the 'in points' of the chapters which are time based and are not
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  RE: Geen geluid bij overdracht VHS-band
  @Bol Rob, I don't have a Magix VideoWerndler but I do have other similar USB digitisers. In Device Manager, they all come up in Sound, Video and Game Controllers. not "Cameras". Another thing to check/confirm is access to the "mic" by Windows.
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @browj2, Yes, things are hidden on the webpage. But there is nothing when you first go that that even tries to entice someone to look further. First impressions are extremely important, and there isn't anything to make someone say "wow, that looks
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  I shot video with the Insta360 x4 last weekend. I'm new to the 360 world and have never edited the footage, so I don't know how it will work with Vegas Pro. I'm assuming at this point that I'll need to edit and output the footage in the 360 app, and
• Photostory

  One answer, on 9/30/2024

  Video Audio issues in slideshow production.
  Hello, I am having issues with my slideshow production. I have saved a project containing roughly about 184 pictures in a more collage format. However, adding short 15 second video clips have been tricky. Once I add said clip, The video then needs
• Video Pro X

  11 answers, most recent on 4/22/2025

  RE: 3 and 4 Point Editing
  @Can-Dive Hi, Before I forget, in a similar context, @Gid asked if there was a function to overwrite or exchange an object on the timeline. As you have seen, 3 and 4 point editing does this for videos. However, if you just have a photo on the
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @clement5, @AAProds Hi John C , Al . . . . . If you do, perhaps try downloading it again. If the problem persists there may be a glitch in your copy of MSS 2025 . . . . The file has been downloaded 3 times, and each time it is 'broken', the
• Movie Studio

  One answer, on 6/8/2025

  RE: Missing information in user manual for Movie Studio 2024
  @Michael-Psiropoulos Hi, Someone modified this from the manual for Video Pro X and did it poorly. The italics & underlined parts refer to Video Pro X, not Movie Studio, so adjust your reading of the text accordingly by ignoring references to
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hi . . . . The other is that I have "missing files" . . . . Assuming you are getting an error message like this: Click the Folder button and browse to the location where the file(s), you may have to do this one by one as the file
• Photostory

  4 answers, most recent on 3/29/2024

  RE: [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  @ROBERT-STEPHENS Hi Robert, Unless something has changed from the version that I have, the audio part of a video clip is on one track, not on two tracks and cannot be separated. For this you would need Movie Studio Platinum/Suite. You mention adding
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  @Betovalle @AAProds @johnebaker @Gid @ericlnz  This was a great exercise in exploring how VPX handles keyframes. And we could continue to debate whether this is a bug or a feature. Perhaps, as I suggested in my previous post, the system
• Movie Studio

  4 answers, most recent on 1/27/2025

  RE: Movie Studio 2023 export to MP4 file
  @Andrew-Wojciechowski Hi, Further to what John EB asked for, please show a screen shot of the entire interface showing a video clip on the timeline with a fade-in that we can see on the timeline. As well, what is the duration of the fade-in. John CB
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @clement5 Setting 4:3 should just compress the output horizontally while keeping the vertical at 480 to have a realistic picture. Never! should a program automatically squash a too-wide video into the selected frame size. You can use your TV remote
• Movie Studio

  One answer, on 12/12/2024

  [Closed] Capture is not working
  I am using Movie Studio 13.0 Platinum; serial number removed by Moderator in Windows 11. My camcorder is a DCR-TRV340. I am using a Toshiba VCR with composite connections to a hub then to the camcorder. Then the Firewire connection to a Firewire
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson Based on those 3950x numbers, Carl, I'd still get a dedicated GPU. I realise my system in Intel but my CPU (i7-13700K) isn't much faster than the 3950x. I think my export times, using CPU only, are similar... slow! Approx 3x play
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  RE: saving to MPEG 4
  wow, well once again i do thank you for a your info! i'm sorry i'm so ignorant as to how to find all that tech info. you say would be good to see the media output of my source mp4 video. how do i find that info? i will upload it here .....ok, there
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Movie Edit Now

  8 answers, most recent on 3/25/2025

  RE: Getting Firewire to work on an old laptop fitted with a FireWire socke
  Thank you for your reply. My friends camera is a Sony DCR-HC30E. I have had a look at your notes on WinDV and Scenalyzer and screen grabbed quite a few pages in case she wants to try your suggestions but I am not sure if she could cope with another
• Music Maker

  3 answers, most recent on 9/2/2024

  [Solved] Copying and Loading Soundpools Problem
  I have Magix Musicmaker Premuim 2023 running on a new Windows 11 PC. I reloaded the program from CD to my new computer so it didn't find all my soundpools. I copied my old soundpools to a DVD and from there used "add new soundpools" to get them to
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @clement5 Magix has an aspect ratio setting for the input video, which is probably not handled properly. It is mainly needed for AVI imports. In versions up to MEP2021, Magix must have been programmed to assume these AVI files were supposed to be
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 Slightly OT, but "we" are not Magix employees, just fellow-users, so this is not "our" software! This is a user to user forum. However, of greatest importance to us (if we are to be able to help you) is for you to provide the
• Movie Studio

  33 answers, most recent on 9/22/2024

  RE: some transitions not being implemented after export
  @jim-thorley Hi Jim, You haven't written before that you're still working under Video Deluxe 2023. As far as I can tell from here, we're doing the tests in Video Deluxe 2025? I'll see if I still have VDL2023 on one of my other computers. I'll let
• Movie Studio

  7 answers, most recent on 2/1/2025

  RE: Upon exporting all of my ZOOMS are black on playback
  @FF22 Hi, I just tried this in 20+ different ways I could think of without problems, your instructions aren't clear so can you be more specific without 'whatever' being mentioned. Camera zoom/pan & Section are two different effects? Camera