Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Hi Try updating the Burn routines available here You will need to login using the email address and password you used to register the software. HTH John EB

Movie Studio

2 answers, most recent on 9/28/2015

RE: Is it possible to backup activation?

Hi The only time I have seen this message is when registering the software using the offline, other computer/phone/email, method is used to register the software manually. This is where MEP generates a computer id which you then use to

Photostory

2 answers, most recent on 9/17/2015

RE: Photostory DVD Menu MISSING

Hi Was this an upgrade from Windows 7, 8 or 8.1? Is the DVD drive recognised by Windows and other programs? Which version of Photostory is this? If you answer yes to 1 and 2 above then: Try updating the burn routines -

Movie Studio

One answer, on 9/13/2015

RE: How to download my Magix Movie Edit Pro 2015 and DVD Burner DLLAV32.DLL version 6.1.124

Hi There is some confusion over what the problem you are having is - do you mean:- MEP 2015 will not install? MEP 2015 is installed but giving errors? you are having problems downloading the extras? . . . . DVD burner

Off topic

4 answers, most recent on 9/3/2015

RE: SN OF MUSIC MAKER MX

Hi If you have bought the software then you will have a serial number either in the box (boxed version) or in your email (download version) If you have lost your serial number - go to the magix.com website Click the My Account icon top

Movie Studio

7 answers, most recent on 8/29/2015

RE: I cannot burn a video to DVD. I keep getting the message that the disc is not writable, but it is

Hi . . . . Actually I have just managed to get one of the DVD+R discs to work . . . . That suggest to me that there may be an issue with the burner, however, to make sure that it is not the program, the latest burn routines are here. you may

Music Maker

One answer, on 8/25/2015

RE: where can i download Music studio 2013. i have a legal code

Hi Go to the Magix website - magix.com and click the My Account icon top right of the home page Login with the email address and password you used to register the software, click My Products. You will now see all your

Movie Studio

One answer, on 8/24/2015

RE: Magix Movie 2015 will not open

Hi Either:- When you updated the program, you did not check the Transfer program data checkbox on the update screen - if you do not check this then the program requires re-activating. Or You have a second copy on another computer and this

Rescue Your Videotapes!

6 answers, most recent on 9/4/2015

RE: I have Magix rescue your videotapes 4. All was OK but...

Hi . . . . can't import video from VHS . . . . Which video capture device are you using? If it is one of the Magix devices then try updating the 32 bit driver from here - they are on page 3 - select the correct one for your device and you

Web Designer

3 answers, most recent on 8/5/2015

Webdesigner 11 Premium - Objekte einfügen

Hallo Leute, ich habe folgendes Problem: Ich möchte auf einer erstellten Webseite zusätzlichen HTML code einfügen um eine "Login" Funktion zu integrieren. Ich benutzte dazu eine Software "Sitelok" die alle Prüfungen übernimmt. Meine WD11

Music Maker

One answer, on 7/15/2015

RE: I need to change music maker to a newer laptop. What I have to do?? and How??

Hi Install from the disc, if you have one, or download MMM 2014 from the Magix website - go to magix.com and click the My Account button Login using your email address and password you used to register the software, click My

Movie Studio

10 answers, most recent on 7/9/2015

RE: Drive full or write protected error with some (but not all) mp4 videos.

Hi . . . . Right now I just wish I could get those 2 versions back! . . . . You can get your old version back if the download is still available, it will also install into its own folder if you accepted the default location for MEP 2015. To

Movie Studio

16 answers, most recent on 6/19/2016

RE: timeline counter not working during playback and timeline cursor not moving either.

Try and use another file, just because it is an mp4 does not mean it was encoded in the gopro properly, there is a multitude of settings on htem things, that go pros app can handle,... You could try installing a freshly downloaded version

Other products

3 answers, most recent on 6/18/2015

RE: What happened to online album free?!

Hi, Sorry for being rude. This is a user forum and no one here works for Magix. I see that you re-read your question and added some pertinent information but still not enough to be able to help. The server has been known to go down, but this

Other products

One answer, on 5/31/2015

RE: Need the ftp address for my site

Hi The settings you need to FTP to your Magix Online hosting are: FTP-Server (Host): ftp.magix-online.com Login / username: Your email address at MAGIX Password: Your chosen password Set the FTP

Off topic

One answer, on 5/24/2015

RE: How do i remove my MAGIX account?

At the top of the page, beside your icon, click on "My Overview". Click "Settings". You will see the option to remove account in the top pane under Login Info.

Web Designer

6 answers, most recent on 5/18/2015

RE: Website partial view good then "under contruction"

I tried the reduction in size of the .htm files, and still wouldn't work. I noticed that some of the files the software created has way more than the 8 characters. So, I don't think this is the problem. I have used a client FTP and there were

Web Designer

4 answers, most recent on 5/17/2015

RE: FTP Command Port Failed

Hi Did this happen just after you purchased more space? If so try again - the FTP may have been offline while the extra webspace was being added. If not OK then the error message usually means you have misconfigurred the FTP settings, ie

Video Pro X

5 answers, most recent on 3/7/2018

RE: I cant find my serial number, because I have lost the box. How do I install and use the program?

Hi Assuming you are re-installing the software anfd you previously registered it you can get your Serial no by browsing to magix.com Click the My Account (head and shoulders) icon top right of the menu bar, login using your email address and

Web Designer

6 answers, most recent on 4/21/2015

RE: site under construction after publishing site with xara web designer 10 premium

Hi Login to your website account here and select the Your Homepage, Start website FTP option and see if the folder structure and index.htm is correct as shown below - note there is no public folder on mine. If you can post a screenshot

Web Designer

One answer, on 4/14/2015

RE: Is it possible to retrieve website?

Hi It may be possible if you have the FTP settings and logins for the site hosts you are using. You can then use a FTP program, eg Filezilla, to download the site contents back to your computer. This will give you the sites back, however it

Movie Studio

3 answers, most recent on 4/2/2015

RE: why can I not log in to youtube?

Hi Export the video from MEP as a mp4 file using the recommended settings here. Then use the upload button on the Youtube homepage to upload the file (you may need to login)

Movie Studio

3 answers, most recent on 4/2/2015

why can I not log in to youtube?

I have tried on both Movie edit pro 15 and 17 to upload a clip to youtube, but the login box keeps re-appearing even though I am logging in with correct username and password. Edit pro 17 has just been updated online, but still no joy.

Other products

3 answers, most recent on 3/15/2015

RE: I purchased Photo Ultimate 2015 4 in 1 special edition. It has Magix Online World Album Premium free for one year. I have a video I want to put in but I can't get the correct place to start the album. Can you advise.

Hi, You should have received an email address to activate your album, and a coupon code. From what I recall, I clicked on the link in the email, clicked on the button that says Redeem coupon, and was asked to login. The login credentials should