• Web Designer

  One answer, on 7/14/2021

  Web page publication / mobile version
  Hi, I just publish my new web pages but also I found issues. If you check the pages via computer this looks good but if i use mobile phones web pages is not good. The vertical position of the pages is ok but the horizontal version is mixed
• Photostory

  9 answers, most recent on 7/14/2021

  RE: Error in module "SWPWrapper.DLL"
  @Janine-Brockman Hi . . . . SWPWrapper.DLL . . There are some videos taken with a mobile device . . . .. Can you check the name of the DLL file that is mentioned in the error message - I suspect it is SMPWrapper. The video from the mobile phone is
• Music Maker

  5 answers, most recent on 8/12/2021

  RE: Where is the Video preview in Music Maker 2022?
  @johnebaker Hi John EB, There is no curly arrow icon top right of any panel on my screen in MMM2022. Simply drag the tab title and drag it. To redock moving the window into place turns the background of the space bluish, drop. I wanted to install
• Video Pro X

  21 answers, most recent on 8/2/2021

  RE: flickering dvd picture from video pro x 13
  @carl-benjamin Hi Carl We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full. Was the video shot using a mobile phone? Download and
• Other products

  5 answers, most recent on 7/10/2021

  RE: Can't download photos from Iphone
  @bob-gove In addition to @johnebaker's suggestion about a Windows change, recent updates to your phone's iOS may also have affected how this works, especially since Apple have been making changes to security settings. Jeff
• Other products

  5 answers, most recent on 7/10/2021

  RE: Can't download photos from Iphone
  @bob-gove Hi Try copying the images from the phone to your computer using Windows File Explorer, Photo Manager should then pick them up if you copy to an existing folder or subfolder which it is cataloguing. John EB
• Video Pro X

  218 answers, most recent on 9/16/2021

  RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.
  @dond10 Hi Dond There are some inconsistencies with using a AMD or Nvidia setting for the Processing option. I have several issues when testing with HEVC, Variable Frame Rate video from a mobile phone: some clips play fully others the screen goes
• Video Pro X

  218 answers, most recent on 9/16/2021

  RE: [RELEASE] Video Pro X13 – SIMPLY HIGH END.
  @dond10 Hi Dond There are some inconsistencies with using a AMD or Nvidia setting for the Processing option. I have several issues when testing with HEVC, Variable Frame Rate video from a mobile phone: some clips play fully others the screen goes
• Music Maker

  One answer, on 7/1/2021

  RE: How to contact support due to Serial Numbers not working properly?
  @metachaser There is no phone support. Only a ticket system. But for serial problems you can contact sales support at infoservice@magix.net Are you getting a specific error message? We are just normal users like you buy maybe we can help.
• Music Maker

  One answer, on 7/1/2021

  How to contact support due to Serial Numbers not working properly?
  Does Magix have people you can contact if your serial numbers are not working? I have been trying to find a way to contact a person either by e-mail, chat, or phone. I have not been able to find a way to contact them, and just keep getting stuck in
• Music Maker

  28 answers, most recent on 7/3/2021

  RE: Upgrading from the free version ?
  I really want to talk to someone on the phone is that even possible with these people?
• ACID

  6 answers, most recent on 5/11/2022

  RE: Constant Crashing
  Hi everyone - this is a part-venting, but a question: I have the same problem with constant freezing with Acid Pro 10 and I am SO incredibly frustrated. I have used Acid Pro since v7 and really like its layout and functionality. I have Acid Pro 10
• Other products

  2 answers, most recent on 6/25/2021

  [Closed] Vegas 365 rendering issues Vegas pro 17&18
  It will only use 1.9G to render. My Nvidia gtx card has 6G available. My computer has 14 G ram free.... it's taking 35 minutes to render a minute clip w/no fx on it.Also, the screens are glitching when choosing fx and upon trying to render. Please
• Photostory

  5 answers, most recent on 6/24/2021

  RE: CODEC ACTIVATION
  @Ang-Mervyn First, can we establish whether you have purchased the codec? If so, is it working? Then, to check the format of your phone video file, please download and install the free MediaInfo utility, point it to that file and see what the
• ACID

  6 answers, most recent on 5/11/2022

  RE: Constant Crashing
  Hi everyone - this is a part-venting, but a question: I have the same problem with constant freezing with Acid Pro 10 and I am SO incredibly frustrated. I have used Acid Pro since v7 and really like its layout and functionality. I have Acid Pro 10
• SOUND FORGE

  One answer, on 6/20/2021

  No Download Link
  Hello, I bought the Sound Forge Audio Studio 365 through your online shop. It said I should receive a confirmation email with a download link for the product. However when the confirmation email came it only gave me a serial #, order #, and a
• Movie Studio

  18 answers, most recent on 6/17/2021

  RE: Moving objects freely
  @wza22 As @AAProds pointed out, your other camera footage should be fine. I didn't have time to look earlier at specs and assumed your were shooting Video with a phone. Before thinking about upgrading to a newer version of MEP do look up the new
• Movie Studio

  18 answers, most recent on 6/17/2021

  RE: Moving objects freely
  I'd like to see a screenshot of your timeline showing the two objects you can't butt up together before we go further along the variable framerate path. I edit plenty of phone videos and have not had a problem with joining clips, with MEP 2019 or
• Movie Studio

  18 answers, most recent on 6/17/2021

  RE: Moving objects freely
  @wza22 Hi. It's not always been like this. It has only been like this since phones and other devices have started using variable frame rate recordings using H265 codecs to save space on memory cards. The earlier Go Pro should be fine. Ray.
• Movie Studio

  18 answers, most recent on 6/17/2021

  RE: Moving objects freely
  @wza22 When you say camera, do you mean a mobile phone camera? That would be my first bet. Possibly iPhone or Samsung? Second bet would be Go-pro Hero 9 or higher. Ray.
• Movie Studio

  9 answers, most recent on 6/16/2021

  RE: No video in editing monitor
  @Robert-Jeffree @Joey-Thrash Hi Robert. An awful lot of what can be done within Windows or some other operating systems comes down to if you happen to have supplied codecs, or sometimes drivers, either from the manufacturer of the newly introduced
• Movie Studio

  9 answers, most recent on 6/16/2021

  RE: No video in editing monitor
  @Joey-Thrash Hi Joey and welcome to the user o user forums. It sounds like your files are recorded using an H265 (HEVC) codec. Can you play the files in Windows Film and TV or do you have to use a third party video player? Can you see thumbnails in
• Video Pro X

  24 answers, most recent on 6/16/2021

  RE: ADVICE PLEASE
  @Scenestealer Hi Peter. It seems odd to use a processor with inbuilt HD 630 graphics and then disable it. It's marketed as an all round workhorse. The Asus tech phone helpline for the UK is 01442 265548 for laptops so I'm assuming each country has a
• SOUND FORGE

  30 answers, most recent on 6/21/2021

  Less-than-ideal audio into audio documentary.
  I have several digitized interviews from cassette tape that I need to get into shape for an audio documentary. Originally, I just needed the tapes to be good enough for transcription. Now there is interest in arranging the material for others to