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@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again. I deleted the 32 & 64 Bit Redistributable and let the installer

ACID

16 answers, most recent on 6/25/2024

RE: [Solved] Acid Pro 10 can't install Microsoft Visual C++ 2013(x64)- won't update

@Bart-0251 Hi An alternative is to download and install the Visual C++ 2013 redistributable from Microsoft here, and install both 32 and 64 bit versions, then install Acid. John EBForum Moderator

Movie Studio

One answer, on 7/19/2024

Software Won't Install

When I try to install Magix Movie Studio 2025, I get an "ABORT!" message. I have Windows 10 PCProcessor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHzInstalled RAM 16.0 GB (15.7 GB usable)System type 64-bit operating system, x64-based

ACID

One answer, on 10/27/2024

Error message trying to update Acid Music Studio 11

Each time I try to update Acid 11.0.10 (build 21) an error message pos up. Error: -2147163967 occurred during installationError: Failed to install Microsoft Visual C++ redistributable (x64) What is going on? Processor Intel(R) Core(TM) i3-2100

SOUND FORGE

One answer, on 7/29/2024

Sound Forge 17.0.2 (x64) Build 109 - Program wont load up

Just did upgrade from SF16 to 17. Was able to do initial startup, serial #, etc., but now program won't load - it starts to, then fails. Win 10, 64 bit, 32 GB RAM. Earlier versions of SF have also done this and I don't recall the fix???

Music Maker

2 answers, most recent on 7/9/2024

[Solved] downloaded fine but instillation not progressing in progress box

hi, i have looked through to see if i could find anyone else with the same problem. i just brought the 2024 download version of magix music maker, however after the exe was downloaded i clicked on it and it went to the progress window but for some

Music Maker

5 answers, most recent on 1/26/2025

RE: String Ensemble, Drum Kit and Vita Sampler not loading!

Thanks for the select and uninstall suggestion-I will try that. Yes, I have updated the software to it's most current 64 bit 2024 version, the .32 version that was most recently available. And these instruments have worked fine on a project I'm

Music Maker

9 answers, most recent on 7/3/2025

RE: Music Maker Premium 2024 Gives two errors when trying to load Projects

My system is Device name DESKTOP-1RB6UQ0Processor AMD Ryzen 9 5950X 16-Core Processor 3.40 GHzInstalled RAM 32.0 GBSystem type 64-bit operating system, x64-based processorEdition Windows 11 Home

Samplitude

4 answers, most recent on 3/31/2025

Audio objects disappeared in Samplitude prox suite build 24222 64bit

Hello friends Does anyone know why the The waveforms in the audio channels no longer appear in the project but are not heard either. How do I reverse this? The objects appear in the project options - project files menu but I don't know what to do to

Music Maker

7 answers, most recent on 12/19/2024

RE: Score tool bar - Can't get rid of it

@Joachim-Vinson Hi Do you have some LABS VST's installed? The toolbar you have highlighted looks like it is free floating and not part of Music Maker, in addition the Current track option top right would indicate that you have selected a LABS 64 bit

SOUND FORGE

5 answers, most recent on 7/1/2024

RE: Feedback on Sound Forge Pro 15 vs SF Audio Studio 17 on Windows 11?

Specifically, in SF-16 & 17 (both AS and Pro) do not display 32 bit third-party VST-2 plug-ins correctly showing only a fraction of the plug-in's UI window. SF-15 did not have this issue. Another annoyance with SF-17 was, the legacy dBFS peak

Photostory

7 answers, most recent on 2/26/2025

RE: Video does not import smoothly (+ sound)

The characteristics of my desktop PC that I use to work with photostory are :Desktop PC Windows 11 Home Version 24H2 Build 26100.3194 / 64-BitProcessor : 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHzRam memory : 32 GBMonitor resolution :

Music Maker

14 answers, most recent on 6/10/2024

[Solved] Music Maker begins to lag, eventually crashing after opening store.

I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag

SOUND FORGE

8 answers, most recent on 2/8/2024

[Solved] Sound Forge 17 Crashes

It seems to crash each time I use it, last two times just before saving. I was using Ozone 9 as a vst. Lenovo Desktop, windows 10 64 bit 12 gig RAM

Other products

No answers, created on 8/1/2025

New ASIO driver from Steinberg.

A new widely compatible ASIO driver has been released by Steinberg. For those that may be having to use an inboard sound chip or older sound card or one relying on the ASIO4ALL or Magix own ASIO driver, this new, more efficient driver, has at least

Audio Cleaning Lab

14 answers, most recent on 4/25/2024

RE: Audio Cleaning Lab 4 - Changing Default VST's

@browj2 I plan to log these with Support even though reading old posts some of these bugs have been outstanding for over a year! I'm sure others have logged these bugs but hopefully a squeaky wheel gets oiled. Just curious, approximately when was

Audio Cleaning Lab

6 answers, most recent on 2/15/2024

RE: Recording through Import Vinyl stops prematurely

@Ronald-Chin Ok, not sure if the Pentium processor is fast enough for modern audio software and hardware. There is also a 32 Bit version of Sound Forge Audio Cleaning Lab 4 available during install. Did you install both the 32 Bit and 64 Bit

SOUND FORGE

5 answers, most recent on 7/1/2024

RE: Feedback on Sound Forge Pro 15 vs SF Audio Studio 17 on Windows 11?

Specifically, in SF-16 & 17 (both AS and Pro) do not display 32 bit third-party VST-2 plug-ins correctly showing only a fraction of the plug-in's UI window. SF-15 did not have this issue. Another annoyance with SF-17 was, the legacy dBFS peak

SOUND FORGE

10 answers, most recent on 8/9/2023

RE: [Solved] How to install Ozone 10 to plugins folder

@Pauly13 You start the installer. It will ask you where to install the program and where to install the plugins (in case it wants to install AAX plugins, you don't need these if you don't have Avid Pro Tools). Usually VST plugins should be installed

Audio Cleaning Lab

32 answers, most recent on 11/21/2024

[Solved] importing a stereo mp3 file into both tracks seprately

After using an older version of Sony Sound Forge 7.0, which was beautifully intuitive, I'm trying to figure out the new Sound Forge Audio Cleaning Lab 4 program. For starters, I still have the old Sony Sound Forge program, with which I've made

Samplitude

One answer, on 9/5/2024

Upgrade Pro X8

Hi. I own an old version of Samplitude Pro X3 Suite (64-Bit). I'm tempted to get the new offer for Pro X8 for $99.99. It is marked as an upgrade. How does that work? Will this give me a full version of Pro X8?

Movie Studio

2 answers, most recent on 8/9/2024

Atualização

Boa Tarde. Como possível o Movie Studio 17 Platinum, gostaria de saber se é possível fazer uma atualização para o Movie Studio 25 Platinum? Quais são os requisitos para a instalação da nova versão? Segue as configurações da minha

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

Hi there, can anyone help me with a problem /i sitting with: I struggle with my Travel Map Program It does one of two things And before I start to point out the problem, I use Travel Map last year as since October, many times with no problem. So

SOUND FORGE

7 answers, most recent on 7/31/2024

RE: Ozone 11 EQ

Correction: Ozone 11 works in SF 16.0 (Img1. Ozone11). It's Ozone RX 11 Advanced that doesn't work in v16.0. I realized my mistake when I checked my ticket to customer support. Ozone RX 11 display as ARA, 64 Bit instead of VST3, 64 Bit (Img2. Ozone