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@Richard-Docherty No, but you likely need an audio interface for your computer, to connect the audio output of the keyboard to it. Are you currently using an USB connection?

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

Hi Thanks for all interest I have unticked the "input AVI import format" and tried a new download with no success. There are still black window and the sound is OK. I can open the avi file in VLC media player with both video and sound, I also tried

SOUND FORGE

2 answers, most recent on 5/5/2026

RE: Error code -14

Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>

SOUND FORGE

2 answers, most recent on 10/24/2025

Plug-ins not working

Every time I try to load a plug-in I get an error message saying "Plugin does not support required connection." I have tried changing my audio driver settings in preferences and haven't had any luck. However, I did try a stereo flac file and the

Movie Studio

One answer, on 11/30/2025

[Closed] The new registration of my Movie Studio Platinum 12 does not work

The new registration of my old "Movie Studio Platinum 12" (BOX version /CD/ purchased in 2013) does not work. I made it after the reinstalling of OS Windows. Specifically after the new installing of Movie Studio Platinum 12 (freshly downloaded from

Xara Designer Pro

10 answers, most recent on 5/28/2025

RE: Will not publish my webpage

@Brian-Koncher Is this the same error as you showed in this previous thread? If so, did you follow the advice given there? With what result? (We must assume that, given that thread is from 2020, the problem was solved!) JeffForum Moderator

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

I have tested to play many different videos in the player, same problem. Scart is in out mode, and all 3 color cables are firmly connected. This is what i see then in the software, and there is constant beep sound also at the same time when the vhs

Samplitude

8 answers, most recent on 12/5/2025

RE: [Solved] Need Help Tuning Focusrite Scarlett for Music Studio 2017

@Keith-W Install the Focusrite ASIO driver. Connect the audio interface to your speakers or headphones and your computer. Start Samplitude and open the system settings. Go to the Audio options and select the Focusrite ASIO driver. Set the Monitoring

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@Timothy-Fisher Hi According to this OVH support page on FTP settings, from section 1 of the support page the password is only the password you set up as the account user, assuming you did not create a specific username for FTP ? John EBForum

Movie Studio

6 answers, most recent on 2/7/2026

RE: [Solved] Background app from Magix

@me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

@MARK-LOGGINS Hi . . . . I have uninstalled all magix products . . . . In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind,

SOUND FORGE

2 answers, most recent on 8/1/2024

Audio Studio 15, when downloaded from site,wont install

Everytime i try and re-download my copy of "Audio studio 15" I get a message telling me that my internet connection is not connected and to check with my ISP. However, all of my equipment/hardware/cables, etc. are connected perfectly. dont know why

Movie Studio

4 answers, most recent on 12/14/2025

RE: Magix Hub

@Marek-K1502 Have you checked whether your firewall and/or antivirus is blocking the connection to the Magix Hub on the "problem" computer? Which version of Windows is installed on both of your computers? I don't think it should be necessary to

SOUND FORGE

5 answers, most recent on 10/13/2024

RE: need offline installer for sound forge pro 18

@TheFlinx The files are stored under C:\Users\YourWindowsUsername\Documents\Magix Downloads\Installationsmanager But you need an online connection to unlock the software, there is no offline activation for Sound Forge.

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@johnebaker Hi John. The headphone jack being used may be motherboard dependant. I have all inputs and outputs connected all the time on my machine and I am not suffering audio not being recorded but, then again I'm not using the latest version of

Photo & Graphic Designer

One answer, on 3/9/2024

[Closed] Google Photos connect

Hi, new user. When trying to connect to Google Cloud, in hope to download photos, get message saying Google won't allow connection. Anyone have any ideas apart from downloading all my photos? Thanks Andrew

Rescue Your Videotapes!

6 answers, most recent on 5/4/2024

Connecting HDMI TO SCART TO RCA TO...

I bought the Magix Video Saver software, found that the SCART device that came with it does not connect to my Panasonic VHS/DVD player. I went on Amazon and purchased another SCART that connects to it so I can now continue to "proceed" to connect to

Rescue Your Videotapes!

One answer, on 9/20/2024

Registration problem

I have installed this program on virtual windows 7 machine on virtual box. I have serial number, cd and converter but during registration a get message ''An online connection could not de established....''. althought serial and email address are

Photostory

11 answers, most recent on 2/5/2025

RE: Adding my own music

@JANET-NICOLAS It's legal to create a private backup copy of the music you purchased. For example, you can simply connect an audio cable from the audio output of your computer to the audio input and record the signal in a free audio recording

Movie Studio

20 answers, most recent on 2/6/2025

RE: Looking to use this OPENING in newest video.

@FF22 Hi. If the clip is in a project then the file must reside on a connected drive somewhere. Just right click the clip and select properties and it will give you the name and location of that file. You can then find the file's location and

Movie Studio

7 answers, most recent on 12/29/2024

RE: crash when internet goes down

@CubeAce OT . . . . Edge . . . . This too can be removed (Revo) however, do not remove the Edge Webview2 Runtime, doing so will cause issues with any installed program that requires this to connect to the Internet, this includes Magix programs. John

Audio Cleaning Lab

4 answers, most recent on 4/17/2026

RE: Magix Cleaning Lab 2013

@Elaine-Burnett The tape deck is the playback device. With a right click on the recording button you can open the recording settings panel in Audio Cleaning Lab and you need to select the audio input there. Depending on how you connected the tape

Music Maker

4 answers, most recent on 5/20/2023

RE: [Solved] Phoning home constantly fails

After searching through the support materials, I found this support article that had the information needed to fix the issue: https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/ I needed to change the TLS

Video Pro X

4 answers, most recent on 5/23/2024

RE: [Solved] Purchased Magix Store audio (ogg) files not found

@now37 Hi, The Store checks back with Magix to see if you have purchased the song. When you first load VPX, it takes a while to connect. You can see this by starting VPX with a new project and going immediately to the Audio tab. It won't be