• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  The AI should help me sort my source material (images, videos, audio files). Face recognition - I would like to see AI image recognition that makes it possible to identify objects, places, people and fonts within an image or video. Do you agree with
• Movie Studio

  4 answers, most recent on 9/11/2025

  RE: Overlapping Frames
  @KJS-LES I also want to ask about the regular sharpening tool. It hardly seems to have any affect. The AI Sharp is better, but I thought the original "plain" Sharpen tool was the best. Any suggestions on their use? I did try the AI version on some
• Movie Studio

  One answer, on 1/11/2026

  RE: I cannot MAGIX TTS services.
  @Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  License for iZotope Plugins
  It is my understanding we were to receive the license keys for the iZotope plugins that came with our purchase of SoundForge Pro 18. However, we received no email that included any license keys. We have tried in vain multiple times to contact
• Music Maker

  4 answers, most recent on 4/1/2025

  RE: cannot down load my product
  Bonjour à toutes et tous, je rappelle que je débute sur Music Maker et j'ai besoin de votre aide ,Merci !!! Je suis allé sur https://www.looperman.com/loops pour découvrir et essayer le site. J'ai téléchargé une boucle gratuite mais je ne sais pas
• Off topic

  159 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @CubeAce Jeff didn't stipulate any conditions or lack of them. Precisely my point, Ray. MS says it is about the TPM. I very much doubt/hope it is not forcing millions of us to throw away perfectly good PCs just to get us to use its AI.
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Music Maker

  2 answers, most recent on 9/20/2024

  RE: [Solved] Bug: IN and OUT point disappears!! :(
  @Film.Maker You can usually solve this problem by clicking on the magnifying glass icon in the bottom right corner of the arranger view and switching to another view mode. P.S.: In my experience AI Large Language Models are usually very bad in
• Movie Edit Now

  One answer, on 2/28/2026

  RE: Activation of HVEC-Codec Feature
  @Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• Movie Studio

  One answer, on 10/11/2025

  [Closed] AI video
  Dnes som si upgradoval program za 39 eur, pretože sa mi páčila ponuka prevodu reči na text s umelou inteligenciou a titulkov s umelou inteligenciou. Myslel som si, že je to súčasťou programu. Nikde sa nepíše inak. Funkcie umelej inteligencie sú
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 It works mostly fine here. There is a proverb: often the problem sits between the computer and the chair. Also, your text is nearly unreadable without any punctuation. If English isn't your first language, no problem, try an AI or
• Music Maker

  One answer, on 7/16/2024

  Ai Data
  Keep getting not enough AI Data when trying to use AI for Stutter house and Techno House High Limit. Any idea how to fix? I tried resetting program, rescanning sound pools, and cleaning up the store.
• Movie Studio

  One answer, on 1/11/2026

  I cannot MAGIX TTS services.
  To use the TTS text-to-speech conversion feature, I purchased the AI Speech to Text Refill 150 by redeeming a voucher.When I open Text to Speech from the hub, it shows the message: 'A valid subscription or product with a hub quota is required to use
• ACID

  2 answers, most recent on 2/26/2026

  RE: acid pro 8.0 activate serial number
  Bonjour j'ai acheté music studio 7 je les réinstaller après avoir refait mon ordi le souci je veux l'activer en ligne pour recevoir le code de validation mais apparemment sony n'excite plus donc je me retrouve avec un logiciel sans pouvoir en
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  After condemning the AI Sharpen as being poor, almost rubbish in the last update, I've come to quite like it now I know it's idiosyncrasies or even how to use it! I've quickly tried out the AI Smoothing in this update and, whilst it's a little
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again Hi Andy, AI Smoothing takes 10 years off of my face. I have more control using Pixelan SmartBlur Pro, including a mask, but AI Smoothing seemed to do a better job leaving more detail in my hair while smoothing the wrinkles on my
• Movie Studio

  5 answers, most recent on 5/11/2026

  Improve video quality with AI
  A few years ago I transferred the content of a number of miniDV tapes to VHS tapes. I then transferred the content of the VHS tapes to digital mp4 format. The image quality of the mp4 files is therefore worse than the image quality of the miniDV
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  I would just rather Magix were clear & transparent about what they actually offer\Rather than deliberately being vague, to try misleading people into buying a bunch of crap, they doesn't actually do what is says on the tin.#Moreover still, that