• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  @Brian-Hay Hi . . . .  old Asus laptop is still rendering Photostory projects okay but Magix still says update graphics card. I think it actually means update to a new graphics card - rather than a driver update! . . . . The message is a 'false
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote
• Movie Studio

  6 answers, most recent on 6/7/2025

  RE: Green Thumbnails
  @allan-h Green often means a GPU (graphics card) problem. Check your GPU drivers are up to date. Share on here your system details, full name of the CPU & GPU & how much RAM you have. Also which Windows version & which version of Movie
• Movie Studio

  5 answers, most recent on 7/4/2025

  RE: MXMPEG2 Error 0110: no media decoder found
  @Steve-Summerlin @AAProds Hi Al. I can confirm there are definitely software options to encode and decode AV1 but I can't remember whether I got mine from the Microsoft store or not. Either way they were free. Unless you have at least an nvidia 4000
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  @tom_frank Hi In addition to Marc's comment, VPX 17 maximum framerates for 4K UHD (3840*2160) export is 60 fps for h.264/AVC , h.265/HEVC and AV1 (AV one). Note: A graphics card with a video decoding/encoding module that supports decoding/encoding
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Hi John, Everything I touch on OVH sends me round in circles. It is an unfriendly and unhelpful space for non experts. I'm sorry, I don't remember exactly how I connected with the community, having clicked so many options, one eventually worked. I
• Music Maker

  12 answers, most recent on 11/29/2024

  [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will
• Video Pro X

  4 answers, most recent on 7/31/2025

  [Solved] Multicam issues
  I'm using Video Deluxe 2026 Premium Version 25.0.1.248, and I am having difficulty with the multicam functionality. I have been able to process two separate camera tracks successfully, but when I add a 3rd camera track the functionality falls
• Movie Studio

  6 answers, most recent on 6/7/2025

  RE: Green Thumbnails
  @johnebaker Hi. Ah 👍, so an update is bad in this case. In that link - 'If you need DirectX 12 applications running on these processor's graphics, downgrade the driver to version 15.40.42.5063 or older.' - is basically a rollback, the opposite of
• Movie Studio

  2 answers, most recent on 6/9/2025

  Magix 2025
  I updated finally for a low price, when I have my videos to the timeline, as I place a title in 1 the Mouse I am able to move but the actal program is doing something I must wait for it to unlock, I can not click on Anything, as soon as it unlocks I
• Samplitude

  4 answers, most recent on 3/31/2025

  RE: Audio objects disappeared in Samplitude prox suite build 24222 64bit
  Dear customer, please press the “Tab” button once. Does this help to solve the problem? If not, you can restore the visualization of the objects via “View - rebuild graphic data”. With kind regards Your MAGIX Pro Audio Team
• ACID

  3 answers, most recent on 8/27/2024

  RE: [Solved] Acid Pro 11 won't open AutoTune 11
  @paulyuk6 I suggest you try a plugin chainer like DDMF Metaplugin, Plogue Bidule or Waves Studio Rack to load plugins that don't work with Acid Pro 11. I installed Waves Studio Rack (they now call it Studioverse) loaded it up in Acid Pro 11 and I
• Video Pro X

  One answer, on 12/18/2025

  Video delux 2026 Crached
  I downloaded a trial version of Videodelux 2026. ComputerLenovo IdeapadWindows 11Processor: Intel(R) Core(TM) 7 150U (1.80 GHz)Installed RAM: 16.0 GB (15.7 GB available)Intel Graphics Card: 128 MBStorage: 956 GBSystem Type: 64-bit operating system,
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive Win 10 Computer: MMS 2023, MMS 2024, VPX 12, none will give audio. Win11 Desktop: gives audio in MEP 2021 and MMS2025. Win 11 Laptop, no audio from MMS 2025. Graphics card, I wonder? Sig shortly to be updated.
• Movie Studio

  11 answers, most recent on 12/4/2025

  Corrupted Audio
  The audio corrupted (cracking up) at end of music video project: 4/7 in to 7 minute video. What can cause this? Worked fine on previous renders, then adding the last 2 minutes of edit* (and incidentally having had issue with ghost audio on a track,
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Hi As @SP. has suggested, if you would like help to determine what the issue is and possible fix, then in addition to the Reliability monitor information, we need more information, The specification of your computer system including
• Movie Studio

  70 answers, most recent on 9/19/2025

  Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  Hello, A few years ago I had my computer guy build me a video editing PC that should last me while handling multiple large files. It went well for awhile until two days ago, I got an error about my graphics card, and AMD 6800. I tried updating the
• Movie Studio

  9 answers, most recent on 1/6/2025

  RE: Videos from GoPro 12 is Freezing in video preview
  @Jan-Stribny Hi and welcome to the user to user forums. First there is a big difference between a video player on a computer and a video editor. Just because a file will play in a player doesn't mean a video editor will be able to do the same. The
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Hi, I want to note that I have no other issues with my graphics at all for any other program I use, including other graphic design programs, just this. Here is a screenshot, my updates are all current.
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Hi. If you have plenty of free space on your C: drive for the temp swap files to be created (You still haven't stated how much free space is on the C: drive) as those files cannot be written anywhere else and can get huge. Then try
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @Bol Hi Rob. Yes, my Intel Graphics UHD 630 is installed, but the hardware acceleration setting is all three NVIDIA GeForce GTX 1660Ti. My settings are also set to only use the nvidia card on my system and yet if you open Task manager you may find
• Movie Studio

  22 answers, most recent on 1/7/2026

  Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  I can Audio record with no issues, but am unable to simultaneously record audio and video during Screen Recording. It only captures the Video. I am using Magix Video Deluxe 2026 Plus. I am using a PC with AMD Ryzen 7 8840HS w/ Radeon 780M Graphics
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio Thank you for the data and screenshot. That is clearly a display/graphics issue so the first thing I would check is that your graphics drivers are fully up to date. I note your CPU is listed as being "Intel Iris Graphics eligible".
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  I don't know how to add info to my "profile signature" I use ACER Aspire A514-46 Laptop with AMD Ryzen 3 3350U. Display AMD Radeon Vega 6 Graphics. 12 Gb solid state RAM. C: is solid state 476 Gbyte with 295 Gb free. Win 24H2 Home edition with