• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.
• SOUND FORGE

  One answer, on 5/16/2024

  [Solved] Sound Forge presents noise-click during editing and rendering.
  Sound Forge Pro 17 is experiencing click noises on the timeline during recording, editing, and rendering. I have confirmed that it is not a hardware issue, as the same problem was observed on two different machines. On these same two machines,
• Movie Studio

  6 answers, most recent on 12/9/2025

  RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  Go back to driver version: GeForce Game Ready Driver 581.80 https://www.nvidia.com/en-us/drivers/details/257497/ The current NVIDIA driver is not compatible with Magix video editing software. I can confirm though that this was the issue (and only
• Off topic

  159 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Reyfox, @browj2, @Gid Hi Tony, John, Gid @MovieEditorr sent me a link to a video of what happens with the SPR effect, I am still waiting for permission to post the video clip in the forum. In essence AFAICS the issue is appearing with this set up
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  [Solved] Sound forge won't load
  Hi all, I recently bought Sound Forge 17 after getting a new laptop, as I was unable to reinstall Sound Forge 10. The installation completed without any issues, but when I try to open Sound Forge the splash screen appears and then disappears at the
• Video Pro X

  4 answers, most recent on 8/15/2025

  RE: Reset programme settings to default. How to reinstall after restart.
  @George-Monaghan Hi In order to help you with the export issue we need more information and clarification: The full error message and codes given by VPX 16  Did the reset fix the export issue? If so then reloading the backup copy made on reset is
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  You are welcome @Paul-Fegan. As I recollect, reports of the issue started with SF-16.
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party
• Movie Studio

  3 answers, most recent on 9/5/2025

  [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error
  My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are
• Other products

  No answers, created on 12/10/2025

  PhotoManager Deluxe - Editing/Deleting photos on NAS
  Hello, I have just purchased PM Deluxe after using the free trial. Although making progress on categorising my 8000+ photos (!), I am having an issue with editing or deleting photos from within the programme - the photos are stored on a Synology NAS
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @johnebaker @AAProds While the video is "legible", it's the proprietary metadata contained inside the .insv file that is the issue. I agree, it would be great if the three Magix editors could import the .insv files directly but there must be a
• Other products

  One answer, on 11/7/2025

  RE: [Closed] My Xara 3D Maker 7 has stopped working and i cannot download it as the
  @paulmusicam Hi Please do not duplicate post on the same issue. John EBForum Moderator
• Photostory

  One answer, on 8/25/2025

  Removing a music track?
  In Photostory Easy, I could remove a music track by right clicking on it and hitting 'remove' or something of that sort. In Deluxe, I had an issue where I added a music track then changed my mind -- but I could find no way to remove it. I ended up
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  [Solved] SF18 crashes when loading a file.
  I just upgraded from SF14 pro to 18 pro. 14 was crashing every time I loaded a wav or MP3 file. I figured an upgrade to 18 would probably fix the issue but it does the same thing. I bought a new computer recently with Windows 11 and down loaded
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: [Solved] Adding a voice-over does not work
  @David-Bailey5314 Hi . . . . I cannot add any extra audio through an external microphone. . . .I can use that microphone for dictation in other programs. Windows has 2 options for allowing access to the microphone, one for Windows Apps and one for
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the added info SP. I have sent information regarding my issues to those email addresses you provided and have yet to here back so will wait and see.
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  ^I genuinely pity the obession with pedanticness which you seem to have! LOL(You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic!)#The reason why I stopped bothering to respond
• ACID

  5 answers, most recent on 5/1/2025

  RE: I can not set velocity on the MIDI editor
  @blake-fast Thank you for your information. I know that's way. I tried to report this issue to MAGIX support, but his issue was not happened his environment...
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. Each disc plays normally now.