• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: [Solved] Copyright Claim
  @Carolly Hi . . . . Are "daredo GmBH" . . . . legitimate enforcers of Magix copyright? . . . . No. They are one of the many Media Distribution companies that 'distribute and offer copyright protection for media creators. Loudly were/are part of the
• Off topic

  One answer, on 6/16/2024

  RE: [Solved] Changing the e-mail address to another one.
  @Timo-Saarela Welcome to the Magix user to user, public forums, so not a contact for any Magix staff and confidential data, like personal email addresses should never be posted here. Hence I have edited your post. To change the email address on your
• Movie Studio

  3 answers, most recent on 10/23/2024

  [Solved] wrong colour appearing
  I have a new Magix studio 25 system. When trying to work with recorded video and some still pics, there is no 'blue' colour. Everything is a deep pink or mauve colour.
• Movie Studio

  3 answers, most recent on 5/28/2025

  [Solved] Does Movie Studio 2025 Platinum support HEVC?
  I know little about video formats, but am looking for simple editing software to deal with DJI Action 4-generated MP4 videos, among others, and am trying to decide if upgrading from Sony Movie Studio 12 to Magix 2025 Platinum will solve the issue of
• Music Maker

  2 answers, most recent on 9/29/2024

  RE: [Solved] Saknar serienummer
  @Redfog det beror på. du kanske helt enkelt kan ladda ner och installera music maker härifrån https://dl03.magix.com/musicmaker.exe  och efter att du har startat programmet och loggat in med ditt kundkonto ska allt låsas upp automatiskt utan att
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• Video Pro X

  46 answers, most recent on 5/14/2025

  [Solved] VPX16 plays Sony XAVC with no sound
  I was investigating an issue where a Sony XAVC video file played but not its associated audio. I found this old post from 2023 where the OP had the same problem. He provided sample files which are still available to download. The OP indicated that
• Movie Studio

  2 answers, most recent on 9/15/2024

  [Solved] travel maps how to create a .mxgeo file
  I have Magix Movie Studio 2025 Platinum , and had created a detailed travel map (TM). I wanted to go back to make some corrections. When I clicked "Load existing project", it required an .mxgeo file. Although I had saved my TM, all I could find were
• Movie Studio

  2 answers, most recent on 5/30/2024

  [Solved] Magix Hub contnet download
  I accessed the Magix Hub in Movie Studio 2025 Suite and proceeded to download a couple of videos. My problem is I don't know where I go to access them to use them in a project. I can't find any folder that would have these videos.
• Music Maker

  4 answers, most recent on 11/7/2024

  [Solved] Missing loops from one soundpool
  Hello Fellow Music Creators!!👋I've looked through some of the related topics for this problem for a fix but none worked.I purchased the Techno 5 am soundpool a while back.Cool loops in there.Now the only problem I have with it is there should be 14
• Video Pro X

  One answer, on 3/31/2025

  RE: [Solved] VEGAS Pro Post 21 が初回起動時から立ち上がりません
  @ark-kurita Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should
• Movie Studio

  15 answers, most recent on 6/17/2024

  RE: [Solved] How to do basic video editing in Magix
  @Lawrence-Schwartz  Hi, pls note Magix Movie Studio is not an upgrade from Vegas & has never been, it is a completely different program, the correct upgrade would be to Vegas Pro. The interface is pretty much as you would know & recognise,
• Movie Studio

  2 answers, most recent on 8/7/2025

  [Solved] WRONG VERSION
  On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after
• Music Maker

  One answer, on 11/22/2024

  RE: [Solved] Music Maker 2025 not usable
  The issue seems to be resolved thanks to responds I have got by email from Magix team. It was needed to apply reset procedure. "File" menu => "Settings" sub menu => "Reset program settings" option. I marked all items in the list and did the
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error
  @BrenyC Hi . . . .  'UCRTBASE.DLL error'  . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg
• Video Pro X

  6 answers, most recent on 11/14/2024

  [Solved] Magix Video Pro X16 project stuck
  Hi, I have a problem with Magix Video Pro X 16 (loaded 26 October 2024), which got stuck unexpectedly while I was working with quite an ordinary small video project. To get out of the project or open other projects saved I had to shut down the
• Music Maker

  11 answers, most recent on 8/26/2024

  RE: [Solved] Audio effects rack
  @Ikonik @keith-burtin Hi, It's still there. In the Effects rack, click on +, Magix, Legacy, Legacy Effects Rack, Open plug-in. John CB
• Photostory

  5 answers, most recent on 2/15/2025

  [Solved] Using /whizzard
  Can I use the whizzard with my own music - not that included in the whizzard? Also, how can I remove the pop up ad from Magix which downloaded itself over a month ago and won't go away. I've emailed help email but not received a reply. Grateful for
• Movie Studio

  4 answers, most recent on 6/15/2024

  [Solved] Two video clips/images have appeared in each clip whilst editing.
  I'm using Windows 10 Pro and Magix Movie Studio 2025.
• Music Maker

  4 answers, most recent on 7/30/2024

  RE: [Solved] I purchased Music maker 2025 premium vide Order .No. of the product.
  @ANIL-BAXY These are public forums and not any contact for any Magix staff. As such, confidential personal data, like order numbers or serial keys should never be posted here. Hence I have edited your post to remove these. Based on the information I
• Movie Studio

  3 answers, most recent on 3/12/2024

  RE: [Solved] How to COMPLETELY uninstall MEP | So can do a clean re-install?
  @Apollo89x You may have already covered this but here's what Magix has to say about Reinstalling: https://www.magix.info/us/support/article/how-to-reinstall-movie-edit-pro-movie-studio-2022--667/
• Other products

  7 answers, most recent on 10/3/2024

  [Solved] unable to install Indepdence 3.6
  Hi guys, I'm a newbie here.. Just recently upgraded to Pro X8 suite...from X3.. I'm having problems installing the Independence 3.6 plugin using the main software download feature. I keep getting the message ''Insert the MAGIX independence Pro 3.3
• Off topic

  One answer, on 4/18/2024

  RE: [Solved] Deleting an account
  @Ken-Ted Your post has been edited to remove your email address since personal private data should never be posted to a public forum like this one. If you wish to remove your Magix account please email infoservice@magix.net and ask for their
• Music Maker

  2 answers, most recent on 4/15/2024

  RE: [Solved] Attempted udate of Magix Music Maker score edition and file was in use
  @Tony-Morrissey If I remember it correctly it's the MxUpdate.exe under C:\Uses\YourWindowsUsername\AppData\Local\Temp\Magix. But I believe it gets automatically deleted. You can simply redownload the Free Edition from Magix.com and login with your