• SOUND FORGE

  8 answers, most recent on 11/21/2025

  RE: Sound Forge 17 not loading on Windows 11
  @Justin-Brummer I see you are attempting to save your file to OneDrive. Try using a different location on your computer, NOT your desktop either! As a general rule, with most types of files it is considered to never be a good idea to save directly
• Samplitude

  One answer, on 8/28/2024

  RE: On how many computers can I install Samplitude Music Studio 14?
  Dear customer, you can activate the license on two computer. You can manage and free these two slots in the MAGIX Service Center. https://www.magix.com/us/support/my-service-center/ With kind regards You Pro Audio Team
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  My MM2026 Premium does not open fully after clicking the MusicMaker icon on the desktop, it is only active in the task manager, there I must end the process, but after clicking the icon it never opens. This started about 2 months ago, sporadically,
• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  I have gone to my service page, in my account. And it shows my Products, just not the details. Unsure if it's because i haven't accesed it in so long.  
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 - you should see your licenses in your MAGIX-Account under "Products" and therein see the activations made so far. Also you can deactivate activations to get a free "slot" for your new installation. But be careful, you can delete
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Bol @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck, Rob This only works if you bought an upgrade. New
• Xara Designer Pro

  4 answers, most recent on 3/3/2025

  RE: Invoices
  ALREADY PAID - Is there another link that need to start using?? I can access my account fine just cannot see relevant informationI know but this is on my account and when I login I have got to this link to access my account
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  Bug in Photostory Deluxe 2025? When starting the project, the effects go softly. But after a while, the whole thing stiffens, use of effects goes more and more slowly. Submitted this to an IT man and there is no doubt: there is a bug in this
• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina Welcome to the Magix user to user forums. DO NOT DELETE YOUR PHOTOS FROM WHEREVER THEY ARE CURRENTLY SAVED! Photo Manager is a database record of where any photos on your computer are currently stored, it does not "save" the actual photos.
• Samplitude

  One answer, on 11/6/2024

  service center
  Hello, I bought an upgrade to Music studio X8 and I can't use some of the tools I bought in the previous version. It wants to reactivate or repurchase. For example, the vita solo instrument Saxophone. Unfortunately, I can't log into the MAGIX
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO I would update the Realtek High Definition Audio, Realtek ASIO Component, Realtek Audio Effects Component, Realtek Audio Universal Service, Realtek Hardware Support Application and Nvidia High Definition Audio. And then I would test Sound
• Off topic

  One answer, on 6/16/2024

  RE: [Solved] Changing the e-mail address to another one.
  @Timo-Saarela Welcome to the Magix user to user, public forums, so not a contact for any Magix staff and confidential data, like personal email addresses should never be posted here. Hence I have edited your post. To change the email address on your
• SOUND FORGE

  2 answers, most recent on 7/9/2025

  RE: Lost sound forge file/program
  Hi @Don-Scott4578 and welcome to the Magix Sound Forge users community.If you have Sound Forge already on the PC but it will not open, try the 'reset & clear cache' procedure, On the Magix versions, there a 'File' menu command, but that menu
• SOUND FORGE

  4 answers, most recent on 9/1/2024

  RE: re- activate
  @Robert-Hite You can find out for which product your serial number is valid if you enter it here: https://www.magix.com/int/support/my-service-center/product-downloads/ Error -14 usually means that the serial number is correct, but must be used for
• Music Maker

  6 answers, most recent on 7/17/2025

  RE: What probability exist that the Ai di Music Maker can create existing?
  @MrVortex If you just use audio loops without changing them there is very high likelihood that somebody else already used the same loops and uploaded a song with it to streaming services. This is the case for all audio loops, not only Magix
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Hi @Gra_Ham, Of course, you can convert the MKV file to an MP4 file using a converter like Handbrake. However, I could test whether K-Lite can play your MKV on the VDL2026 timeline by default. If you'd like to use my services, please send me the
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  Hello @Yoshinori-Tokuda,   Try going to: Help/Online Update? As far as I can tell, you live in an Asian country (Japan). I don't know if Magix programs are also registered in Asian countries. But try going to: MAGIX - マイサービスセンター/ My Products. You
• Movie Studio

  One answer, on 11/24/2025

  Activation Code Error When Rendering Video
  Hello, I am experiencing an issue with my MAGIX software. Whenever I try to render a video, I receive the following error message: “The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @ghijohansson I get an "access denied". Maybe because I disabled my own One Drive. Even logging in with my MS account (which I forgot I had) I get "access denied". I wouldn't have thought it needed a computer genius to make the download shareable.
• SOUND FORGE

  One answer, on 5/29/2025

  RE: Serial number
  @itopa-b Welcome to the Magix user to user forums. Assuming you correctly registered these softwares when you first installed them, go to your Magix account, log in, go to My products and find the listings for both. The serial keys will be shown
• SOUND FORGE

  One answer, on 4/24/2024

  RE: Request for patch for Sound forge 12
  The current and final build for Sound Forge Audio Studio12 and SF Pro 12 can be downloaded from Magix Service Center Download Center or My Productshttps://www.magix.com/us/support/my-service-center/ btw, welcome to the Magix Sound Forge users