• Web Designer

  7 answers, most recent on 2/26/2024

  RE: Online Content Catalog has disappeared again
  John - my issue was also because I lost access to the Online Content Catalogue - a pop response when I tried to access gave me "'Designs Gallery must be enabled. Switch it on from Utilities > Galleries menu'." but that did not work. Matts reset
• Movie Studio

  6 answers, most recent on 12/1/2023

  Audio sync
  After several successful creations the audio is not syncing correctly. After bringing in a clip the audio is fine. After splitting the and deleting the unwanted portion the sync is lost. Is there a fix?
• Video Easy

  17 answers, most recent on 6/10/2024

  RE: Video Grabber driver will not install - x86 or x64
  @Baldrick Hi All is not yet lost. What is the colour of the USB device and any model numbers or other markings? Which driver did you try installing from the download page @SP. gave you a link to ? In Windows settings, Privacy & security, App
• Music Maker

  12 answers, most recent on 3/21/2024

  RE: Music Maker not working
  I have the 2023 that was installed late 6-2023 and been working great! I got a new laptop and just loaded 2024 on it and it work for about 2 days and now both programs wont logon to the server and I know my login but both programs a failing also I
• Movie Studio

  11 answers, most recent on 11/8/2024

  Lost transitions when Upgrading from 2019 Premium to 2025 Plus.
  Hello, I had the 2019 Premium version, and I wanted to try the 2025 version because I want to upgrade. I'm currently using the 2025 Plus Trial version, but I don't see my paid transitions that I have in the 2019 Premium version. Apparently, the
• Movie Studio

  10 answers, most recent on 12/17/2023

  RE: [Closed] MXMPEG2 Error 0110: no media decoder found
  I use to love Movie Edit Pro but you have lost it. No help, videos does not import anymore. I do everything the same, not even my homepage open properly. I have to do CTRL + f9 to manually arrange the interface. Massive disappointment.
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  Lost trust in SF.
  I keep wanting to upgrade, but I've paid for the upgrade 3 times in a row and the same bugs persist, I've stopped supporting the software, I would actually prefer they provide a upgrade of good will this time. Been using it since Sound Forge 3 and
• ACID

  3 answers, most recent on 4/6/2023

  [Solved] Record Button No Longer Works
  I have been successfully using Magix Acid Pro 7 since Magix purchased the software rights from Sony. Several days ago, suddenly the record button showed as a faded grey color instead of the normal red and white circle. I have lost all ability to
• Photostory

  2 answers, most recent on 12/4/2023

  Magix photostory deluxe 2023.
  New project saved and after playing for review the project stoped suddenly and a serious errorproblem was detected.. I cannot find back the project name, all info lost? How to contact magix by phone to give more details?
• SOUND FORGE

  7 answers, most recent on 6/14/2023

  RE: [Solved] Sound Forge 16 - latest updates, mp3 encoding issues
  Hi @TripleXL,Do you have "Always proxy compressed formats" enabled? This setting is in "Options> Preferences> General".FWIW, the best quality setting for encoding MP3 files is 320kbs, constant bit rate (CBR) with the 'quality' parameter set to
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham You may like to try this little hack I've successfully used for a similar problem using DIVX and MP3 in an MKV container. Split the file using gMKVExtractGUI (a Google search showed this https://www.videohelp.com/software/gMKVExtractGUI).
• Movie Studio

  One answer, on 10/24/2023

  [Closed] I don’t have my voucher code anymore. How can I get a new one?
  I have Vegas magic 17 and I don’t have a voucher code. I lost the box. How can I get a new one?
• Samplitude

  No answers, created on 2/22/2024

  stop midi recording via spacebar
  Hi, is there a setting to stop midi recording using the space bar? When I record midi, I can see the notes in the newly recorded object, but when I press spacebar, everything is erased. Only the "R" key works to stop the recording without erasing
• Other products

  7 answers, most recent on 3/15/2024

  RE: Export Photos and Video without Videoshow
  @JAM Hi, Oh, oh, in my testing, I think that I lost some files. I didn't check to see if they were moved and deleted them from the test folder. Now, which ones were they...? Found them in the recycle bin. Whew! Thanks for pointing that out. I just
• Music Maker

  6 answers, most recent on 8/13/2023

  Orange vocoder
  Hello, Orange Vocoder lost to me after the Premium 24 update. Where do I find it?
• Music Maker

  10 answers, most recent on 3/12/2024

  Lost Sound for Keyboard/Scale
  After recording a midi loop on track one, I was getting ready to record a loop on track 2 and activated the Scale feature, but for some reason there was no sound when I pressed a key. I rebooted my computer but that did not help. I loaded a project
• Movie Studio

  11 answers, most recent on 2/16/2024

  RE: Edge Sharpening
  @AAProds @johnebaker Hi, I'm lost here. In order for Applies to to do something, Sharpness has to be set, does it not? I don't see any difference between MMS2024 and VPX15 using my example. The only thing is that with Sharpness at 100, when the
• Movie Studio

  One answer, on 7/16/2023

  [Closed] Lost serial number for Movie Studio Platinum 13.0
  I had to hard reset my PC and lost the editor but I no longer have the box or the email to get the registration serial number to reactivate Movie Studio Platinum 13.0What should I do??
• Movie Studio

  30 answers, most recent on 3/8/2024

  RE: MMS 2022 Suite, Slideshow Maker
  @browj2 Hi John. While I agree with most of your comments above, I reset my copy of MEP 2022 and it gave me four tracks on a new project. The warning message is also ambiguous in my opinion and as far as I can see only used 15 tracks. The problem is
• Movie Studio

  2 answers, most recent on 8/28/2023

  [Closed] I bought a new laptop. Serial Number?
  I bought a new laptop. Can't open Vegas 17 without my serial number. Lost the product box.
• Off topic

  6 answers, most recent on 3/31/2024

  RE: I can't find my Acid Planet music profile
  @martin-m6842 Welcome to the Magix user to user forums. I have edited your post to remove the email address since such personal data should never be posted to a public forum like this one. Have you read the earlier post to this thread and checked
• Movie Studio

  11 answers, most recent on 2/2/2024

  RE: Audio Offset Bug: Button says 5 frames, Program gives me 4
  @AAProds Hi Al . . . . If the frame rate is 2997, 5994 or 23976, variable or fixed, I get only 4 frames offset per click. . . . That confirms my suspicions. You should find if you click the +5, or -5 buttons, sufficiently in one direction you should
• Other products

  One answer, on 9/17/2023

  [Closed] need to download Movie Edit Pro 14 computer had virus.
  Pleas assist with Software download Magix Movie Edit Pro 14 computer had virus. And lost the info i do have my serial number.
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi @Reyfox In my tests that I carried out with the trial version of VP22 x VPX16 (and also MMS2024) specifically in the question that involves reducing (drastically) the speed of the generated clip to a slowness (for example from 10 seconds to 2 to