• SOUND FORGE

  6 answers, most recent on 5/10/2024

  RE: New Installation Fails To Begin Sound Forge Pro 17
  @TRN Hi In addition to @SP. comment, what audio card is installed in the computer or are you using an external audio device, in either case what make/model, and, if an external audio device, is it plugged in and on during the installation
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Hi As @SP. has suggested, if you would like help to determine what the issue is and possible fix, then in addition to the Reliability monitor information, we need more information, The specification of your computer system including
• Movie Studio

  5 answers, most recent on 7/6/2024

  RE: Movie Studio 2025 Ultimate suite installation issues
  @David-Lewinsohn Hi David and welcome to the user to user forums. This could be a GPU related problem and as the Ryzen 9 3900 does not have it's own GPU. What is the GPU in your system? Make and model number please. Are its drivers up to date? For
• Movie Studio

  4 answers, most recent on 3/16/2026

  RE: Updating / Upgrading present and future concerns
  @SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  Dear friends, you use so many technical expressions that I have the impression that you know more than I do about transcoding. So I need to think a little to become sure that I don't misunderstand. About the quality of my files. Thanks. I try to
• Off topic

  160 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @stephen-logsdon Hi and welcome to the forum. The issue you are having is not related to those of this topic, and as such has been hidden, this is considered as hijacking another users topic. . Please create a new Post and include more information
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  No probs: I’m in Japan. This is my first time on a forum. I don’t need quality of audio while editing, except for occasional subtle moments, but need it for final output. Can I use a low-quality dummy file while working and swap it out at the end,
• Movie Studio

  One answer, on 3/28/2025

  RE: save video
  @Sigge-Matti Hi . . . . download an audio function. When I click YES, it says it cannot be done . . . . We need more information to help diagnose the issue you are having: What is the full name and version number of the video editor you are using,
• Movie Studio

  5 answers, most recent on 11/22/2025

  RE: Image playback freezes after a couple seconds
  @Joshua-Pyle Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Photostory

  One answer, on 3/18/2025

  Hangs, does not ever complete
  trying to export as video. Tried exporting several different formats, e.g, avy, mp4, mpg. Program just hangs after getting over 96% done.Tried software and hardware encoding. Program is unresponsive, must fill using task manager. No error
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @OF2-2540 Welcome to the Magix user to user forums. First, please be aware that @johnebaker is not a Magix employee, simply a fellow-user. I have tagged him in this reply so he will receive notification of that fact and may have further advice to
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Hi . . . . Could not find a part of the program. Please install the program again . . . . This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct? If so you are in the wrong forum, the Vegas product
• Video Pro X

  14 answers, most recent on 1/6/2025

  RE: Bluray Burner Problems and Multi-Language Bug in VPX16
  @browj2 Hi John That is the same model as the drive I have for my laptop, mine came with a power pack. My laptop USB 3 ports deliver more than enough power to burn BD-RE and BD-R disks.with just having the two plugs in. . . . . "M-Disc Ready." . . .
• Photostory

  11 answers, most recent on 1/7/2024

  RE: [Solved] SOS!!!!
  @teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Movie Studio

  One answer, on 12/25/2025

  RE: [Video Delxue 2026 premium] always crashes during export
  @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
• Movie Studio

  One answer, on 4/10/2026

  RE: Video Display/Audio in Video Deluxe 2026
  @hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth Hi. I notice you have a laptop with only the intel inboard GPU chip. My system is not as new as yours but it is possible you are not running the latest driver for your GPU. You can check whether you have the latest driver for your GPU
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  @AnnTH Hi Ann @CubeAce commented: 'The GT 710 video card may not have recent driver updates and could be one cause of the problems' The GT710 cannot be used by Movie Studio to do decoding/processing/encoding of video, it does not support a Nvidia
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hi Magix support are referring to the drivers for graphics card(s) in your computer, and you have the correct settings in Photostory. For the Program settings press the Y key on your keyboard and select the Device options tab. In the
• Movie Studio

  61 answers, most recent on 7/25/2024

  RE: My MAGIX software will not cut a DVD to Disc
  @CubeAce Hi Al . . . . it is still a hodge-podge; you can't put a desktop DVD drive in a laptop but that one can go in either. . . . There are PC's with slimline drives fitted eg the Dell Optiplex small forms, HP Z1 and Z2 G9's. @rickduley Hi
• Movie Studio

  5 answers, most recent on 8/19/2024

  RE: PROJECT WINDOW or TIMELINE
  @ynneb Hi Assuming your computer/laptop is running Windows 10 or 11, check the Windows settings, Display, Scale option is set to 100%. A screenshot of the program interface would help, along with your computer specification - see this topic for what
• Rescue Your Videotapes!

  9 answers, most recent on 4/22/2025

  RE: Videowandler 2 issues...
  @Sami-Pekonmki Thank you for the additional information. Every little helps! A quick search on your camera model led to this page from the manual. I assume, from what you write, that you do not have the AV to 3 x Phono (RCA) cable that the manual
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Thank you for the additional information. Intel(R) Core I5-7699K CPU According to the information on this M$ Support page that processor is not "able/allowed" to run Windows 11! (It apparently lacks the TPM module required.) So, have