• Movie Studio

  7 answers, most recent on 2/1/2025

  RE: Upon exporting all of my ZOOMS are black on playback
  @FF22 Hi According to your computer specification in your Signature you have: The changing the Device options to CPU removes any non compatibilty with graphics gards (GPUs) and integrated GPUs, the computer has both. Exports do take longer because
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @johnebaker@SP. Hello again. I bought the SF18 Pro Studio. The batch processor still isn't working. I'm pretty sure kaspersky antivirus is the culprit. I've been asking AI chatbots tech support questions and they concluded my antivirus is
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  @DORIAN-DARIA Hi Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. This is considered as 'hijacking'. Please create a new post and provide more information
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. I would say an nvidia 4070 would be a good bet but really it needs mating with a newer processor as well to get the best benefit from it. I have a 3060 12 GB. That works but it's coupled to an Intel i9-9900k so I can't really get the best
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  RE: saving to MPEG 4
  my sound forge cleaning lab 4 is registered but will not save to MPEG4 why can i save to MPEG4 from the older magix cleaning lab 2014 premium? magix tech service has closed the ticket with no help! they tell me they can't reproduce it on their end
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee Hi . . . . Are you saying that if I'm importing 1920 x 1080 original clips, my GPU still won't cope with the process satisfactorily? . . . . All processing will be done by the Intel Core i5 8400 processor, and depending on what effects eg
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee, @CubeAce, @AAProds Hi To clarify, the Windows 10/11 requirements saga. Windows 11, can now be installed on older motherboard/CPU combinations which do not have or support the Trusted Platform Module (TPM), which was a requirement when
• Photostory

  7 answers, most recent on 11/16/2024

  RE: (MAGIX Photostory Deluxe) Hardware acceleration?
  Does 2025 version of Photostory support the graphics processor and if so where do you turn it on. It is mentioned in the manual but nowhere to turn it on or force it to use the GPU. I am also having problems with the control keys such as ctrl left
• Off topic

  159 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  I haven't really heard anything negative about Win11, nothing great either tho. Mostly just "meh".. I'm definitely not looking to buy a new PC. Especially if there is no great improvements in processor speed, etc. My current PC is still pretty fast
• SOUND FORGE

  5 answers, most recent on 4/5/2024

  pro 18 upgrade no statistics no playback meters
  After upgrading, the playback meters are frozen. Tools:Statistics -- no results screen. I tried Sound Forge 17 where Tools:Statistics were working and to my disappointment this doesn't work in SF17 either. I looked for somewhere in the options to
• Movie Studio

  3 answers, most recent on 7/9/2024

  Movie Edit Pro Plus 2020 keeps freezing
  My laptop kept freezing when using Magix Movie Edit Pro Plus 2020 after about 6 minutes use. I tried to uninstall it intending to reinstall, but it will not uninunstall. I get a message 'package can not be opened; customisations not permitted'. I am
• ACID

  One answer, on 6/1/2024

  Song playback begins at measure 1.3, not measure 1.1
  AP11 was working fine... then it stuttered for a fraction of a second... now every song begins at measure 1.3, even when the playback head is positioned at 1.1. How is this even possible? Acid Pro v. 11.0.2.21 2024 Strix Scar Edition Windows 11 Pro
• Music Maker

  2 answers, most recent on 7/31/2025

  2026 trial download
  Hello.I am trying to download Music Maker 2026 trial and I get a blank error message: These are the specs of my computer: Edition    Windows 11 ProVersion    24H2Installed on    ‎7/‎27/‎2025OS build    26100.4770Processor    12th Gen Intel(R)
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Hi We need more information on the video file, Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.   It
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @spuddy13, @emmrecs HI Brian, Jeff It is a shame that the list obtained cannot be copied or printed. For large projects I start from the 'other direction', ie get a list of all files, of the appropriate type, ie all images, video and audio before
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David You confirmed the CPU was: . . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz . . . . ie there is/are no suffix letter(s), in
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  @doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the
• ACID

  4 answers, most recent on 3/25/2025

  I have a crackling sounds in WAVs rendered audio files
  The sound on the DAW works fine. After render the audio in wav the file end up having cracking and pop sound in the file.NO IT IS NO CLIPPING.Processor    Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz   4.20 GHzInstalled RAM    16,0 GBHd Ssd M2 1T Sony
• Photostory

  One answer, on 2/18/2025

  RE: System requirements to run program
  Support got back to me pretty quickly, these new processors are becoming quite popular so thought their response below maybe helpful to others: “There is currently no native ARM version of Photostory Deluxe. (The same is true for almost all of our
• Rescue Your Videotapes!

  5 answers, most recent on 1/7/2024

  Video saver 8.0 update?
  I have Windows 11 and have been using Video Saver version 8.0. Can I just update it or should I buy and install the new 2023 version? And is the processor i3-8145U (2.1 GHz, two cores) enough to use the new version? The old version did work with