• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  The conversations started due to an issue with registration. I was then a customer for 10 months with several conversations again with registration and a missing upgrade that did not come through. So I did have conversations with both and I
• Movie Studio

  30 answers, most recent on 5/19/2023

  RE: [Solved] What can I upgrade to from Movie Studio 2022 Standard/Basic?
  So, just in order to close this topic (at least for me), I give you the answer I got from the MAGIX Support (MAGIX Sales Department, to be more precise).My question to the support was this:<< I have a (yet unused) license for "Movie Studio
• Music Maker

  5 answers, most recent on 4/22/2024

  RE: MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice
  @Koppika Please contact sales support at infoservice@magix.net. I would guess, that everything is described in the order confirmation e-mail. You likely got a coupon code in the mail for Loops Unlimited. Did you check that e-mail thoroughly?
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robbiedaug @robert-g Merging your two Magix (sales) accounts does not affect your account(s) here. So, since it appears you now have two accounts in this forum (which, as @johnebaker explained, is not allowed) please close/delete one of them or PM
• Movie Studio

  24 answers, most recent on 4/29/2025

  RE: Provideo Coalition article on Magix Acquistion
  Perhaps a good thing with this restructure will be engagement/beta testing before release of a new version. The last few years has been a debacle of failed or buggy updates which has, I'm sure, had an adverse impact on sales of the Magix NLEs. Maybe
• SOUND FORGE

  3 answers, most recent on 11/18/2023

  RE: Sound Forge Audio Studio 15 issues?
  upgraded to SFAS 17 while on sale!
• Music Maker

  One answer, on 5/6/2024

  RE: Cant buy more tracks & formats
  @DJMatynek I think there could be a problem with either the server backend at Magix or your credit card provider. Does your card support two factor authentication? You can contact sales support at infoservice@magix.net directly. Maybe they can give
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  @Bob-Sandifer Your questions before buying the software are usually covered by sales support at infoservice@magix.net and not by technical support. Technical support is, as far as I know, not possible without a valid software serial number, so you
• Photostory

  11 answers, most recent on 2/5/2025

  RE: Adding my own music
  Thank you both. I did just that, but they have a limited selection. I wanted a couple of tracks which are copyrighted for sure. Happy to pay for them, but I'm worried about signing up and downloading stuff to my computer. I'm 80 years old and not
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: [Solved] Copyright Claim
  @Carolly Hi . . . . Are "daredo GmBH" . . . . legitimate enforcers of Magix copyright? . . . . No. They are one of the many Media Distribution companies that 'distribute and offer copyright protection for media creators. Loudly were/are part of the
• SOUND FORGE

  9 answers, most recent on 7/1/2024

  RE: Sound Forge Pro 11
  Hey thanks for the help but after reading Magix was insolvent and one of the least rated music software companies out there i am giving up on this crap. The products were decent when Sony produced them but after the sale to Magix it went to hell in
• Off topic

  43 answers, most recent on 7/1/2024

  RE: Magix Future?
  VMS was killed because it cannibalized VEGAS Pro Edit sales. Wrong. Please stop spreading speculation under the guise of the truth. I'm not sure why you are still around the Magix forums as you have moved on to other products.
• Movie Studio

  5 answers, most recent on 12/23/2023

  RE: Video deluxe 2024 Ultimate ? why premium
  @emmrecs Hi Jeff, Ultimate has been around for many months but only under Sale%. John CB
• Music Maker

  7 answers, most recent on 11/16/2023

  RE: Music Maker Scam???
  @Seth-Warner Contact sales support at infoservice@magix.net and ask them for assistance
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  @NotACat @emmrecs Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a
• Music Maker

  One answer, on 10/25/2023

  RE: refund
  @mitch-gleed Contact sales support at infoservice@magix.net
• SOUND FORGE

  11 answers, most recent on 7/3/2024

  RE: Looking for spectroscope window on recently purchased SF 17
  I thought I had seen the spectrum visualizer before, since SFAS12... and I just found it, hiding somewhat..... Its also avail in Sound Forge Audio Cleaning Lab 4, but you have to change the display settings to "64 band" preset.... Grab the software
• Music Maker

  7 answers, most recent on 11/16/2023

  RE: Music Maker Scam???
  anyone from the sales support team speak english? the reply is in German im guessing
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Can-Dive @Reyfox @Gid @AAProds I'm going to side with Al on this one. Without looking them up please tell me the new product names for Marathon, Lilt, or Opal Fruits. There are others. For manufacturers of physical goods it can eventually save
• Music Maker

  3 answers, most recent on 5/11/2023

  [Solved] PROGRAM WILL NOT DOWNLOAD
  I've had MUSIC MAKER 2023 for over a week. The manual downloaded without a problem, but the actual music maker feature will NOT DOWNLOAD. I have Windows 11 and it still won't download. I tried to contact the sales department but every response I get
• ACID

  9 answers, most recent on 11/16/2023

  [Solved] ACID Music Studio 11 users feedback and info!
  Hello ACID Music Studio 11 users! Can I get some feedback and info on your use and experience with AMS11? -Working good? -Most recent updates/fixes? Does it seem like its being supported currently like Music Maker seems to be with fixes and
• Movie Studio

  2 answers, most recent on 8/9/2024

  RE: Atualização
  The current versions of Vegas Pro require a more powerful PC to have a good editing experience. A lot of the features you will not be able to make use of because your computer is not powerful enough. I suggest you stay with VMS until you upgrade
• Music Maker

  5 answers, most recent on 1/22/2024

  RE: soundpools
  @gjonny yea i get access to them but ive just noticed its all of the soundpools, even the new ones like "Iconic Movies" which has just been released but isnt on sale!
• Music Maker

  5 answers, most recent on 1/22/2024

  RE: soundpools
  @Ikonik  Well, I don't know what to think.  Do you at least get access to the Soundpools if you click on "Soundpool Sale" when it comes 'round in the slideshow?