• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• Music Maker

  3 answers, most recent on 2/1/2026

  Content MMM2026
  Can someone please let me know what I exactly get if I buy an update for Music Maker? I have MMM2025 Premium and I am thinking about getting MMM2026 Premium. Thank you.
• Photostory

  One answer, on 12/6/2025

  [Solved] PS2026 Fresh Install - Hangs on Initialising slideshow
  I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Are you still using compatibility mode after updating your GPU driver?
• ACID

  12 answers, most recent on 9/7/2024

  RE: [Solved] ACID 11 Quits responding.
  I have switched the audio driver to another one (windows classic wave driver)and no crashes. I updated the driver on my 2i2 and no crashes. it seems the problem was my out dated driver.   Thank you SO much for your help over the past 24 hours!
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @johnebaker John, I've uploaded a better original candidate: my driveway: https://drive.google.com/file/d/1qosM7UbJwQjvh7v-c6SLtGdj7FiBbCu9/view?usp=drive_link As an aside, after an update to the Intel driver, and with VDL v316 and the 591.86 NVidia
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  Same problem, loaded a Fender AudioBox Go to interface with Windows 11, had to update to the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version
• ACID

  7 answers, most recent on 4/25/2026

  [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the
• Video Pro X

  3 answers, most recent on 8/5/2025

  video pro x - update 22.0.1.270 (today!)
  Hi, today I was surprised by this update today. However, when I clicked on the update number, the system didn't display the content of this version! I was confused because the feedback refers "release" to version VPX17, the content of which
• SOUND FORGE

  4 answers, most recent on 3/16/2026

  RE: Subscription
  I went to the website to see if there were any updates and couldn't find any sign of Sound Forge so I came here and a couple of people had commented that it was dropped. I cannot recall any specific person or even thread
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  Uninstalled Visual Studio again, through the Windows App uninstaller. Verified its gone. Rebooted the PC, and ran Music Studio and let it do its auto update. Again it fails at the point where it installs Visual Studio. It just never gets past it.
• SOUND FORGE

  One answer, on 7/10/2025

  Installation Manager will not run. Can't install SF 18pro update
  Just downloaded the version 18pro updater but cannot install it. I get the message that the Magix Installation Manager will not run. Have tried two complete downloads; installed NetFramework 4.8; retsarted, etc. nothing helped. Running Win 10 64; no
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  @MAGIX_Redaktion Hi Hopefully you will have an update for the users this week and the server is up and running again. Obviously as it's the weekend no progress can be made. Stephen Forum Moderator
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o Hmm, that's odd. Have you tried restarting your computer, just in case there is a Windows update that needs to be installed? Please select the Restart option and not the shutdown option. Sometimes programs don't work correctly without a
• Video Pro X

  One answer, on 2/1/2025

  update 22.0.1.255 (udp3)
  Hi, Does anyone know the content of this update? Tks!
• Music Maker

  3 answers, most recent on 8/25/2025

  Music maker very slow since latest update
  Since I installed the last update (version 33.1.1.19) music maker 2025 premium edition has been terribly slow. I can't scroll with my mouse, because when I do it goes one by one. It's not just scrolling but also arranging, mixing and every other way
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @AJenn Try installing the new update from today: https://www.magix.info/us/forum/music-maker-update-33-1-1-19--1345911/ Then reset the program settings under the File > Settings menu and click on the button to clean up the store in the program
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  If you respond to the bot's email asking for an update you receive another bot email stating "Your e-mail will soon be answered by one of our employees."
• ACID

  5 answers, most recent on 6/25/2024

  RE: [Solved] Upgrade won't install C++ Redistributable
  @glenn-riley Your computer already has the 2013 Redistributables installed. The installer can't handle this, for some reason. You can uninstall the 2013 Redistributables from Windows Apps and Features and the installer should be able to reinstall
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  @smthng You have the lastest version of Music Maker 2024. Between Music Maker 2018 and 2024 updates to new versions were free. But this changed with Music Maker 2025. You need to buy Music Maker 2025 to get the newest updates. Be aware that Music
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  @allita99 You can update the Windows recovery images with the command DISM.exe /Online /Cleanup-image /Restorehealth and then try sfc /scannow again. Also try restarting your computer computer via the Restart option (do not only use the Shut down
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John. Thanks for this update. I'm glad there is a workaround. BUT, it seems highly likely that the next Windows Update will restore the problem so it is likely the workaround will need to be repeated. I know you have the M-Audio M-Track,
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer Hi Thanks for the update. A bit of a long shot, are you using OneDrive and is it syncing to the 'cloud'? John EB