• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 The pages you are looking for including the login are on the Magix product site, not here. Registration of products is separate from this forum and email correspondence should have been kept safe for future reference with Magix
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas Interestingly, it seems my version of Music Maker 2020 (the version before 2021) seems to connect fine to the Magix in-app-store. I logged out, reset the program settings and can login back as usual. That's odd.
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 Hi . . . . i don't see an " my products tab " at the top of the page . . . . You missed the first instruction in my previous comment ie: Login to your account at magix.com, Account icon is top right of the home page, using the
• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  @Former user Between Music Maker 2018 and 2024 the base app was free, so maybe it's not showing because of this. If you bought Music Maker 2019 inside the in-app-store it might not have a separate serial number. I would suggest you try this download
• Music Maker

  3 answers, most recent on 8/13/2024

  RE: Restore purchases
  @cayden-brown You can download all Soundpools at Producerplanet.com. Simply login with your Magix customer e-mail and password and look under 'My Products'. In case you downloaded the 2025 demo version, this version no longer has a Free Edition, so
• ACID

  10 answers, most recent on 11/29/2023

  RE: Main studio computer died, have v 7.x - can't find serial
  @Jack-Millz If you registered your software with Sony your user account should have been transferred to Magix. Visit Magix.com and login with your old Sony login credentials. You should find your registered products and serial numbers in your
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: Is Movie Studio 2025 Platinum a stand alone program or an upgrade?
  @Eric-Elliott The upgrade is always the full, standalone version for a reduced price because you already have an older version registered to your customer account. If no old version is registered you usually can't even buy the upgrade. Simply try to
• ACID

  One answer, on 5/8/2024

  RE: re-activating ACID Pro 5 .
  @Carol-Brown You download the installer from your customer account at Magix.com and install the software. That should work, if you registered the software in the past with Sony. Simply use your old Sony login credentials at Magix.com. Old installers
• Movie Studio

  16 answers, most recent on 9/24/2026

  RE: MPEG-4-Codec
  Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said.  There is also a VOUCHER-CODE, starting with 63L.  There is a multi-national
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Welcome to the Magix user to user forums. I don't use Magix web software or the hosting service you name but there are a couple of questions whose answers might help to solve this problem for you! First, how much time has passed
• Music Maker

  9 answers, most recent on 6/18/2024

  RE: 2024 Premium vs 2025
  @MauX-65 One question, since you already have version 2025 installed, does it work offline with all premium features? Or do you still need to login into the store for that to work? If there is no longer a Free Edition and the Premium Edition is now
• SOUND FORGE

  10 answers, most recent on 2/20/2024

  RE: Audio studio 17 serial number not working
  @Jason-Bottomley Then you're entering the serial number incorrectly. You can find your correct serial number in your customer account at Magix.com. Simply login with your e-mail and password and look under My Products.
• Music Maker

  10 answers, most recent on 3/22/2024

  RE: Support links are redirecting me to Forum instead. Serial Number prob
  @Pernas, @Vio Hi . . . . the activation/store-backend for products like 2021 appears to be gone and leaving the SW crippled for all future to come. . . . The software has not been 'crippled' or 'disabled' by Magix, versions going back 10 years
• Music Maker

  One answer, on 3/30/2024

  RE: Using my purchase on different PCs
  @Brian-Toone The current version of Music Maker is only bound to your customer account at Magix.com. So, you can simply install it on a computer and login after the start of the program. Other Magix software works differently and can only be
• Rescue Your Videotapes!

  2 answers, most recent on 11/25/2024

  RE: Uppdate to wun11
  @Atila-Balaz Hi . . . . update my Magix Video Saver version 7 for Win 11 . . . . AFAIK Video Saver 7 is the current version Assuming this is a new computer and Video Saver is not installed, the download should be available in your Magix
• Music Maker

  12 answers, most recent on 9/1/2024

  RE: Musicmaker 2025 Premium is not working for me.
  Hi @gjonny. I was trying to show that I can log into 2024 fine but no login prompt in 2025 The problem is that my purchased loops are not loading. I have manually downloaded them and every time I restart, I have to download the loops again and now
• Music Maker

  6 answers, most recent on 8/6/2024

  RE: Accessing unlimited loops
  @catacosmosis THERE IS NO LINK TO THAT underneath my login email in the main window This can happen if your computers screen resolution is not high enough. Then you will not see the link. Not the issue - but thank you. From my previous post I
• Movie Studio

  One answer, on 6/22/2025

  RE: Cancellation of registration and new setup for new PC purchase
  @AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can
• Off topic

  One answer, on 2/20/2024

  RE: how to change e-mail address
  @dianne-b You might be able to login in your customer account at Magix.com, in case it was already created. Use your incorrect e-mail address and password to do so. You can change the e-mail in the account settings.
• Movie Studio

  3 answers, most recent on 3/25/2023

  RE: [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  @michael-s3379 Hi Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again HI Andy . . . .  if it was an issue with my account then Al, John Cb and yourself would have the same corruption. . . . By your account I mean the PC Windows account/profile/login - it has several names - that you use. I had a corrupt
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  @Carlos-Solorzano Hi Login to your account at magix.com using the email address and password you used to register the software. Under My Products you should see your registered software, a download link and your serial number, and under Show more