• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @Relayer74 I suggest you contact customer support at infoservice@magix.net You'll first get a response from the AI customer support bot. Make sure you respond to it or select that it answer didn't help. It needs to know that you want help from a
• Movie Studio

  4 answers, most recent on 10/29/2025

  Magix HUB
  Hello there, Can anyone help: this is the issue: A valid subscription or product with a hub quota is required to download and use the stock content. I tried almost everything. I found a folder must be deleted but I am not so sure. I bought the
• Samplitude

  2 answers, most recent on 3/11/2025

  [Solved] Help! MIDI tracks are linked together and I need to un-link them
  I was recording a MIDI track just now, had the track I was working on set to Solo, so I didn't notice that another MIDI track (several rows down, where I couldn't see it on my screen) had been left armed the last time I was working on this song. The
• Music Maker

  2 answers, most recent on 11/3/2023

  RE: [Solved] INI file not found
  @Sandi-Richards Maybe your firewall or antivirus software is deleting files? It might help to disable them temporarily.
• Photostory

  3 answers, most recent on 11/6/2024

  [Solved] Cannot see Photostory Wizard
  I am on Photostory Deluxe 2023. I have a kazillion photos to add, so I decided the Photostory Wizard would cut my workload. I cannot see how to get into Photostory Wizard. The problem is the tutorial shows a very different interface to what I am
• Samplitude

  9 answers, most recent on 1/11/2025

  [Solved] Can't get Samplitude to recognize my input
  I used older versions of Samplitude for years and never had a problem. Now I've upgraded to newer computer and the new version of Samplitude Music Studio. I am using an Antelope Zen Q interface and I have two condensor mics hooked up to it and I'm
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.
• Other products

  2 answers, most recent Yesterday

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• SOUND FORGE

  One answer, on 7/10/2025

  Installation Manager will not run. Can't install SF 18pro update
  Just downloaded the version 18pro updater but cannot install it. I get the message that the Magix Installation Manager will not run. Have tried two complete downloads; installed NetFramework 4.8; retsarted, etc. nothing helped. Running Win 10 64; no
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  Have reinstalled C++redis 2015 with no help and part of the installation process is installing C++ redis 2013 so that does not help either.
• Music Maker

  3 answers, most recent on 4/5/2024

  [Solved] Upgraded monitor, same PC.. Resolution issue, some help, please
  Got a 4k monitor and had to reinstall new version of Music Maker due to updates. and I get a message every time I start up the program: "The program cannot be displayed correctly. please increase the screen resolution or decrease the display zoom.
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  My video was doing exceptionally fine until today. Now all of my clips are sitting in the lower left corner and I can't seem to get it back to the middle... Someone please help me as I have a video memorial for a wake due this evening at 7p. Thanks
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: [Solved] "Takes" functionality
   Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not
• Samplitude

  9 answers, most recent on 8/29/2024

  [Solved] audio stopped loading with project
  I'm a novice with Samplitude. I puchased Samplitude Pro X8 about a month ago. Everything was going smooth until I downloaded the update yesterday. I ended up with several new issues. I managed to fix everything except for this. When a project loads
• Audio Cleaning Lab

  2 answers, most recent on 11/30/2025

  RE: cannot active audio cleaning lab
  @Former user So, do I understand it correctly that the program was installed? And you are how at the activation screen? It could help if you temporarily disable the Windows Defender firewall.
• Movie Studio

  One answer, on 3/9/2026

  [Closed] Trying to reactivate VEGAS Movie Studio 14 Platinum
  I accidentally uninstalled the program. I tried to activate, but I registered under an email that no longer exists. I'd like to activate and register with a new email. Any help would be greatly appreciative.
• Music Maker

  One answer, on 9/14/2025

  RE: soundpools music maker 2025 premium.
  @Marek-Repko It usually helps to open the program settings and to click on the button to clean up the in-app-store.
• SOUND FORGE

  13 answers, most recent on 12/14/2025

  RE: sound forge 16 glitching audio problem is back after upgrade
  I also had clicking and popping noises, but the following helped resolve them. Thank you so much. > Enable "Always proxy compressed formats" (Options> Preferences> General")  
• Movie Studio

  2 answers, most recent on 5/27/2024

  [Solved] how to use Prodad Vita scene
  HI, I have just purchased , MAGIX Movie Studio 2024 Suite, I have activated the prodad vitascene coupon, but when I try to use the vitascene there is a white bar over the clip that says can be used after activation shop-ID LE a EE..  Can you please
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: Missing DLL for Sound Forge Pro installer
  I reinstalled the latest x86 & x64 Visual C++ redistr versions and rebooted, but it didn't help. Thanks for the suggestion. Any others?
• Samplitude

  8 answers, most recent on 12/5/2025

  [Solved] Need Help Tuning Focusrite Scarlett for Music Studio 2017
  My sturdy, stable, workhorse PC desktop in my studio finally messed itself. I had to get back up and running quickly so I got a beefed up mini-pc and a Focusrite Scarlett 2i2. I previously used an internal audio card with 2 in/2 out, so this USB
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  thank you. I am editing flac files. Tried the settings you both mentioned and I still can't click down to the millisecond. frustrating. Further ideas? Really appreciate the help. Jim A.