• Photostory

  20 answers, most recent on 9/23/2024

  RE: Auto startup
  @donjen33 Hi Jenny . . . . I can't see that I have Magix Cloud import/Update Notifier. There's an Update Online option in the Help section but that's all.. . . . My apologies, I should have mentioned the Cloud import/Update Notifier is a separate
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina Welcome to the Magix user to user forums. DO NOT DELETE YOUR PHOTOS FROM WHEREVER THEY ARE CURRENTLY SAVED! Photo Manager is a database record of where any photos on your computer are currently stored, it does not "save" the actual photos.
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For
• Video Pro X

  2 answers, most recent on 11/1/2024

  RE: [Closed] Vegas 22 update
  Vegas products have their own forum so please refer to the Important Posts at the top of this forum page for direction to the Vegas forum.
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again, @CubeAce, @johnebaker Hi AndyW, Ray and John, I found this online. MxQtmReader.exe is an internal component of Magix Video Deluxe and is used to import and process certain media files. You can find this file at the following location: C:\
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  I exported this video https://app.box.com/s/rdln3wn1ikq08vjsody5bd03p3w8qs29 (import.mp4) as follows: When played back, it looks shaky: https://app.box.com/s/54fk83j8ktkrsvnas6ye0ibc3votkyfl (screenvideo.mov - recorded with OBS)
• Movie Studio

  5 answers, most recent on 9/7/2024

  RE: Cant change ration export setting
  @jeesa2 Hi . . . . I did exactly that. New Project - Social Media - Ratio 4:5. Imported the videos. Their ratio is 16:9. Adjusted the size, cropped them using the section tool. All looks great.. . . . When you imported the first 16:9 video clip you
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  @JIM-MAXIM Hi . . . . It appears that the downloaded AI videos are causing a problem . . . . Looking at the error log data, I would agree with you that the issue is with the AI PNG files. Do the PNG images open in an image editor? Do the images have
• Photostory

  6 answers, most recent on 10/19/2025

  RE: mp4 Dateien werden nicht angezeigt
  I am using the freeware Dive color corrector, which allows batch processing. It does not allow changing codecs, so I am not sure, if this will work. But your comment led to another solution: I can import the original GoPro files into the Photostory
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec Hi, To start, files on the import screen of the media pool are not in the program. The import screen is a flavour of Windows Explorer with some added features, but basically it is just displaying the files that are on your hard drives.
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda Just a thought. It appears from your first post that you import onto the timeline with "video/audio on one track". Is it possible that you have right clicked the clip and under "Audio functions" you have accidentally clicked "Mute
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  [Solved] INSTALLING LEGACY PLUG-INS
  Hi, I have licenses for Sound Forge 11 and Sound Forge 16. Version 11 was still Sony and bundled with the Izotope Mastering Suite. This suite of plug-ins was awesome and comparable to anything today. I have multiple computers and have been running
• SOUND FORGE

  10 answers, most recent on 5/18/2024

  [Solved] Sound forge Pro 10 - User Preset
  I am creating EQ processes to clear the background noises. but not able to find the location on my pc where it is being stored. can any one suggest the location ..?Not able to find the stored process at below location C:\Program Files\Sony\Sound
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  This bug as started occuring, yet again! -_-I have attached screenshots showing it:As stated in my original post...There is no such file in existence on my computer named "end 1b".That was the name I assigned to project which I saved via MS, 3-days
• Photostory

  One answer, on 9/11/2025

  RE: Photo files
  @Robertr238 Hi HEIC is not a supported format. The images need to be convverted to a supported format eg JPG. The iPhone should have an app already installed or available from the Apple store for the conversion and possible colour
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @browj2 Hi John The error messages I am getting are the same as those you posted above. After further testing I get the following results with the 3 Device options set to: all iGPU: No errors all RTX - errors as above. Import set to RTX ,
• Movie Studio

  52 answers, most recent on 3/8/2025

  Update
  Latest update Changes - version 24.0.1.227: Feature: - AI smoothing available under video effects Stability: - Fixed crash during automatic shutdown after export - Fixed crash when loading a project with an empty arrangement window - Fixed crash
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @Gary-Beckwith Quicktime is still required for MOV files where the Format ID is identified as JPEG or PNG encoded video, it is no longer required for MOV h.264/AVC encoded import. That info will come from Mediainfo, as previously requested by John.
• SOUND FORGE

  2 answers, most recent on 4/14/2023

  [Solved] NEW SOUND FORGE Audio Studio 17
  Can you please advise if this new revised support supports the importing of more than two tracks? I have Sound Forge 16 and it only supports two-track mixing. I need a DAW that supports multiple audio-imported channels.
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @johnebaker @AAProds While the video is "legible", it's the proprietary metadata contained inside the .insv file that is the issue. I agree, it would be great if the three Magix editors could import the .insv files directly but there must be a
• Video Pro X

  9 answers, most recent on 5/10/2025

  RE: Export Glitches: One Black Frame?
  @Wayne-McIlvaine there is a setting in VPX program settings, to compensate for this on import which saves having crop the start/end of the video clip(s) I've tried the feature that @johnebaker pointed out on my 1/2 frame and it works; the part-frame
• Video Pro X

  5 answers, most recent on 9/3/2023

  [Solved] Very bad quality on imported video
  Hello everyone, I've just purchased Video Pro so not familiar with it yet. Forgive me if the solution is obvious. When importing this video I'd like to edit, this is how it appears in the preview screen. It's a .mov, so I thought perhaps that was
• Movie Studio

  One answer, on 5/10/2024

  Can't import avi file on my Magix Movie Studio Suite 2024
  I have purchased Magix Movie Studio Suite 2024 on 26.04.2024. As i am trying to import avi capture files from my previous saved file in avi format i am unable to import these files on my Magix Movie Studio Suite 2024. Any kind of suggestion is
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @CubeAce Hi Ray, Did you not see my last post from yesterday? Also, the Import/Export formats are all listed on the Magix site and in the manuals. No need for someone to know the code for this. A Magix employee replying to customer queries should at