• Movie Studio

  One answer, on 1/16/2024

  Is my Movie Studio 14 eligible for upgrade?
  Is my Movie Studio 14 eligible for upgrade? I have the disk, a serial number, and an alternative identification code but am unable to register it online. I can't load this on my rebuilt machine, because it complains it can't connect to the internet.
• Music Maker

  2 answers, most recent on 11/17/2022

  RE: [Solved] Activated code online, still can't use offline. 2023 premium
  @Carama-Pierre Hi, You need to log in, then exit cleanly from Music Maker before going off-line. If the last time crashed out, it won't work. If it crashes when you are off-line, you likely won't be able to log back in. John CB Thanks for the
• SOUND FORGE

  11 answers, most recent on 4/14/2024

  RE: Can't open sound forge
  @Jim-Goodman Does SF pro work with a Mac again yet? No, sorry it doesn't. And my understanding is that Magix have no plans to create a Mac version. To find the options which John showed you, go to the Search box (bottom left corner of your desktop)
• Other products

  8 answers, most recent on 7/25/2023

  RE: Problem: Not able to share my Music with the Jam community!
  @charles-mack Have you tried to upload files manually via an internet browser?
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. . . . . That is the Magix folder I referred to in item 2 not the installation location or Program Data folder and the solution is in the 3rd
• SOUND FORGE

  30 answers, most recent on 1/29/2025

  RE: Removing of Back Ground Sound
  @Theuns-Serfontein If I run my installer of Sound Forge Pro 15 Suite, I get the following options: As you can see, there is the option for the Noise Reduction Pack. If this is missing in your Sound Forge installer, then it isn't included in your
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @slysnake96 So why does it work without problems for us? Maybe it's a problem with your internet provider?
• ACID

  5 answers, most recent on 4/23/2024

  RE: [Solved] Acid Pro 7 - recordings not saving, playback cursor not moving
  @SP. Thanks for the quick response and the advice!! I don't think the cause was a Windows update because the computer I use ACID on is semi-permanently disconnected from the internet. Ctrl+Shift didn't actually bring up the prompt, but I went
• ACID

  4 answers, most recent on 5/30/2023

  RE: Acid pro 10 x64bit
  I removed the 1 registration on file, but the program download you have there as my download - once installed, upon first run attempt and after, will not register/ activate online - "Need internet connection" - obviously I have internet (writing
• Movie Studio

  2 answers, most recent on 7/2/2024

  [Closed] How do I align my audio object (song) exactly to my video object?
  Hello Everyone,I've been using Vegas Movie Studio for a while now and I am working on editing music videos. I am trying to move my song to the exact point of where I'm singing it on the video but I can't move the audio object in between the frames.
• SOUND FORGE

  2 answers, most recent on 11/3/2022

  RE: [Solved] SF Studio 16 installer fails
  @Chris-Whitener Try the following
• Video Pro X

  15 answers, most recent on 2/15/2025

  RE: New Blue Titler Pro 7 refuses to start.
  @johnebaker I've got that file in Explorer but going through online 'find WebView' options I've still got no sign of it, I suspect it's either not installed, hasn't been activated or.. whatever 🤷‍♂️ I'm not going to take it further, everything works
• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  I tried firewall changes and antivirus settings. That did not help. what i did find is that I had to do a quick snapshot with my camera to catch a message that would flash when i select that Magix "Retry" the internet connection. The message is The
• SOUND FORGE

  9 answers, most recent on 10/29/2022

  RE: [Solved] Can't install Sound Forge Audio Studio 16 on Windows 10
  @Justin-Oakley I was talking about these links already mentioned in the other topics about the same problem. You couldn't download
• Movie Studio

  3 answers, most recent on 9/4/2022

  [Solved] DVD Archetect needed to be reinstalled, but early on it fails
  I've followed the support steps here and it didn't solve this "no internet" (when I have a connection) and it didn't help. I also turned off my Firewall and Antivirus (I didn't have to do that in the original install), no change, it still reports no
• ACID

  2 answers, most recent on 12/5/2023

  RE: Putting Acid 11 on a computer that isn't connected to the internet
  The chances of you being hacked for your IP are probably lower than the chances of someone breaking into your house/studio and just taking the hard drives out of the desktop - at which point getting the data is trivial. If you're worried about CPU
• ACID

  2 answers, most recent on 12/5/2023

  Putting Acid 11 on a computer that isn't connected to the internet
  I CAN use this computer for production, but I prefer to use my desktop computer in my studio and that one will never be connected to the internet (to avoid bugs/hacks and CPU drag). Now I haven't tried this yet... but the process to activate this
• Movie Studio

  4 answers, most recent on 12/24/2022

  RE: [Solved] Importing video clips
  @William-Potter Hi William and welcome to the user to user support forums. First try changing the program settings in the device section for Import, Processing, and export all to CPU. Unfortunately your graphics card does not support Direct X 11.1
• Web Designer

  One answer, on 12/3/2023

  RE: automatic check fail for update
  @richard-laban Hi . . . . 2017 program of xara web designer premium 365 gaurantee . . . there was an available update . . . . Can you post a screenshot of the 'update message', has your Antivirus program/Firewall blocked the program from accessing
• SOUND FORGE

  2 answers, most recent on 11/29/2023

  Mouth Clicks & Pops
  Been with Sony for yrs, then Magix. Up to 15 pro. Really didn't do anything more than audio for internet radio in the old days. New work demands higher quality. Editing pops and clicks by hand is extremely time consuming and tedious. Desperate to
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  @Carolly Unfortunately as I introduced my first post, this is a user to user forum so there are no Magix staff present on the forums. Even the moderators are not Magix staff. None of us here have any more information on such matters as you could
• Other products

  One answer, on 12/10/2023

  [Closed] cannot access Text to Speech
  I can't access Text to Speech feature, it always appears warning "the feature is available after you login" whereas I had been logged my account on it and I have no issue with my internet connection. How to fix it?    
• Off topic

  5 answers, most recent on 1/26/2025

  RE: Copyright, Producing with Soundpool Loops
  @brian-johnson, @emmrecs HI . . . . Magix whilst retaining full copyright themselves unless the end-user purchases a Commercial Licence . . . . Not quite, to clarify :- Magix always retains copyright of the soundpool loops irrespective of whether
• Music Maker

  18 answers, most recent on 12/30/2024

  RE: Magix Music Maker 2013
  @Khairi-Issa Hi Assuming you are running Windows 10 or 11 then check these Internet protocols are enabled: HTH John EBForum Moderator