• Music Maker

  20 answers, most recent on 2/26/2021

  RE: Installed and no sound
  @Dave-Henderson Since we cannot connect to your computer and check your hardware and software your option should be to contact support and create a support ticket. The way to create a ticket is somewhat convoluted because it shows you different
• Movie Studio

  5 answers, most recent on 3/2/2021

  RE: Won't Start
  @Aaron-Orear Welcome to the Magix user to user forums.  I have uninstalled and reinstalled  Unfortunately, that may well have made the situation worse, sorry. We always advise that, if you need to uninstall a Magix product prior to reinstalling it,
• Other products

  One answer, on 2/12/2021

  Import cannot see my external device
  It asks to connect to external device. When choose to select my own. The external device is displayed. I select it. Then when I click open, it goes back to 'select device'
• Music Maker

  7 answers, most recent on 2/14/2021

  RE: Moving program to another computer
  @RowanC Activation via your online Magix account is the equivalent of needing to activate the software for a computer which is not connected to the Internet. In that scenario, selecting the "Offline activation" on the offline computer would generate
• Movie Studio

  15 answers, most recent on 2/3/2021

  RE: Reinstallation
  @CubeAce Hi Ray . . . . I thought OneDrive could be uninstalled? . . . . It all depends on the version of Windows 10 Home ie: In some versions the un-install option is greyed out and you cannot uninstall it, in which case there are a couple ways to
• Music Maker

  3 answers, most recent on 1/30/2021

  RE: Error message when I click the play button
  @MontyRam Welcome to the Magix user to user forums. This message appears when MM cannot connect properly to your Sound Device and cannot set the sample rate to 44.1kHz In order to help us to help you please first tell us a lot more about your
• Web Designer

  8 answers, most recent on 1/28/2021

  unable to download items from the contents catalog
  Bought a completely new version of Web designer. I cannot access the contents. get message "no internet connection". Tried suggested solution online which do not make sense. Cannot technical support. Might ask for refund.
• Movie Studio

  11 answers, most recent on 1/26/2021

  RE: Startup error in module "Open CL.dll"
    Thanks for the extra info - nice machine. Do you have a monitor connected to the HDMI socket on the laptop? If not this may be the cause of the issue, MEP is trying to use it but cannot because there is no monitor plugged in which initialises the
• Movie Studio

  11 answers, most recent on 1/26/2021

  RE: Startup error in module "Open CL.dll"
  @Jim-Hinnant Hi Jim Thanks for the extra info - nice machine. Do you have a monitor connected to the HDMI socket on the laptop? If not this may be the cause of the issue, MEP is trying to use it but cannot because there is no monitor plugged in
• SOUND FORGE

  2 answers, most recent on 1/20/2021

  RE: Spam messages in the notification area
  @Pawel-Psztyc Hi Un-install Magix Cloud it has its own uninstaller. If you cannot find Magix Cloud and it has also been known as Update Notifier, Magix Connect, Connect and Magix Network Sync. In Sound Forge uncheck News if the option exists in the
• Movie Studio

  One answer, on 1/19/2021

  Download manager error message -- No internet connection
  Hi, I have purchased MAGIX Movie Edit Pro 2021 Plus and I cannot get the download manager to start. It keeps on giving me the error message that I am not connected to the internet. What I have already done: Turned off firewall --> did not
• Rescue Your Videotapes!

  32 answers, most recent on 1/21/2021

  RE: Cannot get video and sound to show in "rescue your video tapes".
  @Pensioner Hi How are you connecting the VCR to the dongle - if it is SCART to red/white/yellow phono plugs, check that you are using the the Out socket - AV1, set the switch just under the top SCART socket to Normal, and, if there is a switch on
• Rescue Your Videotapes!

  32 answers, most recent on 1/21/2021

  Cannot get video and sound to show in "rescue your video tapes".
  I cannot get any video or sound to be imported into RYVT after extensive testing, all I get is a blue screen and silence. I have tried to import in a number of ways, by svhs and composite signals from a Panasonic NV-HS930, the recorder apparently
• Movie Studio

  21 answers, most recent on 1/16/2021

  MAGIX Movie Edit Pro Premium (US) - Standalone System Activation
  My company purchased the MAGIX Movie Edit Pro to use in a standalone environment that cannot be connected to internet for security reasons. How can I activate the license in such an environment. Could I send your team the MAC address and you create
• SOUND FORGE

  4 answers, most recent on 1/18/2021

  LP to MP3
  I have an Audio Technica turntable connected to my PC with USB. Why am I getting a loud hiss instead of the record playing? I have stumbled onto a fix but cannot repeat it today. What am I doing wrong, some microphone settings in Window 10??
• Audio Cleaning Lab

  15 answers, most recent on 1/14/2021

  RE: Unable to make recording from cassette to computer hard drive
  @leif-hkansson Hi I have just found this tutorial for RYV&T 2016 using the pre-amp - is this the one you were following? If so - the switch must be set as Line in and the cassette player output plugged in to the Line In socket. The setting up
• SOUND FORGE

  14 answers, most recent on 1/9/2021

  RE: Capture output from keyboard thru USB
  @Vincent-Grillo Hi . . . .  I intended to insert the RCA jacks into the corresponding ports on the keyboard and connect it to my PC via a USB port. Is that a useless step? . . . . That is exactly what you cannot do, you also risk damaging the USB
• SOUND FORGE

  14 answers, most recent on 1/9/2021

  RE: Capture output from keyboard thru USB
  @Vincent-Grillo The USB port of your keyboard is for the transmission of MIDI, not Audio, as far as I can see from the on-line web page for it. SFAS cannot record MIDI, it is an audio recorder. So you need to take the outputs from the phono sockets
• Photostory

  7 answers, most recent on 1/4/2021

  RE: Photostory Deluxe 2018 version 17.1.4.152 - Travel Route
  @koshi Welcome to the Magix user to user forums. The problem is occurring because Goggle changed its maps .api and your version cannot connect to it. There is nothing that Magix can do to resolve this in your version of the app, sorry. Your only
• Music Maker

  One answer, on 12/27/2020

  my program is not working properly. I can't hear any sound
  my program is not working properly. I can't hear any sound and the indicator arrow doesn't move .. Apparently Program can't find a sound unit in the computer. Maybe I should connect the sound unit and restart. The problem is that I cannot find this
• Movie Studio

  16 answers, most recent on 12/31/2020

  RE: More MEP Problems
  @martin-brennan Hi Uninstall Magix Cloud Import if you do not use it - also known as Update Notifier (not Updater), Magix Connect, Network Sync, and in the Program settings, System tab check the Hide news option. Magix are not the only company that
• Movie Studio

  16 answers, most recent on 12/31/2020

  RE: More MEP Problems
  @martin-brennan Hi . . . . this computer was actually running without these issues prior to the upgrade to ver19 . . . . a piece of software that has been consistently failing for the best part of a year It would, and it is not the software that is
• Rescue Your Videotapes!

  5 answers, most recent on 12/23/2020

  RE: I can't connect through the program to get the Windows 10 update
  @Ronald-Newman, @CubeAce . . . . Please can someone send me the link for the Windows 10 update on 'Rescue your video tapes'. The program can't connect to find it. . . . . Can you clarify what you mean - ie are you looking for the latest update
• Music Maker

  No answers, created on 12/20/2020

  registration
  Cannot connect to the online site to register my magix 2015