• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  @THOMAS-LINNERTZ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Closed] Imported videos have sound but all frames are black
  Thank you @CubeAce. It was the graphic card that was set up by default.
• Movie Studio

  9 answers, most recent on 11/8/2024

  RE: Images not showing
  @alison-p7398 Hello Alison, Unfortunately, you do not specify your computer specifications. which processor how much RAM memory which video card Since you are still working with VDL 2016, it is possible that your video card no longer supports
• Music Maker

  6 answers, most recent on 9/3/2024

  RE: soundpools that were purchased no longer exist after upgrade
  the only proof i have of purchasing them is via my Microsoft account and credit card details it was over a few years too 2023 back to 2019 - all for music maker
• Photostory

  16 answers, most recent on 10/17/2024

  RE: How to add an intro/outro
  Hi John, Please see spec below, I've an awful feeling your going to say my graphics card isn't now capable of running the program. Processor 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz Installed RAM 16.0 GB (15.8 GB usable) Samsung 1Tb SSD Various
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi Thanks for the clarification. Did you do a Restart not a Shutdown of the PC after the update? We need more information, which version of Video Pro X is installed, and what is the specification of your computer system, see this
• Off topic

  162 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.
• Movie Studio

  3 answers, most recent on 1/7/2026

  When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  Since the 590 series of nvidia drivers, hardware encoding has been broken on Video Deluxe Plus. I upgraded from 2025 to 2026, hoping that over a month was enough to fix the issue at least on the latest version of the program, but I'm disappointed to
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi. Even if you have changed your email address you can use your old email address to log into your Magix account. From there you can change your account settings to your new email. Whether your purchase works or not could depend
• Movie Studio

  13 answers, most recent on 10/23/2024

  RE: What is the Movie Studio minimum requirement for Blu Ray burner for PC
  @Rudolph-Wesel @Rudolph-Wesel I found this on the LG site regarding specifications for burning a large Blu-ray disc. CPU Intel@Pentium D 3.2GHz or Higher (with USB 2.0) Recommended Intel Core 2 Duo P8600 2.4GHz or higher HDD 30GB or more of
• Movie Studio

  3 answers, most recent on 7/27/2025

  RE: Regaining Focus
  Hi Al. No, all my Magix programs behave fine that way. Sometimes one of the programs may open up on the 'wrong' monitor but that is easy to put right and then normally it will keep opening on that monitor until the next 'glitch'. No idea what causes
• Music Maker

  One answer, on 5/6/2024

  RE: Cant buy more tracks & formats
  @DJMatynek I think there could be a problem with either the server backend at Magix or your credit card provider. Does your card support two factor authentication? You can contact sales support at infoservice@magix.net directly. Maybe they can give
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS Hi Magix support are referring to the drivers for graphics card(s) in your computer, and you have the correct settings in Photostory. For the Program settings press the Y key on your keyboard and select the Device options tab. In the
• SOUND FORGE

  13 answers, most recent on 12/8/2024

  RE: Waves Plugins V15 do not work in Sound Forge Pro V17
  @Roy-Weinberg Does your graphics card support the newest Waves GUIs? Do the plugins display correctly in other audio software?
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  Thank you for your very prompt response to my question and I apologize for my late response. I do have a new PC, but Dolby Surround and HEVEC are not codecs I use and my video card is Asus so I should be okay there. At one time I did upgrade from
• SOUND FORGE

  9 answers, most recent on 12/23/2024

  RE: Line in connection from audio source to a Windows 11 laptop
  Choosing the 'Stereo Mixer' (typical of Realtec sound cards) as the input, is usually to 'record what you hear'.. for instance, an audio stream from the internet. If your turntable has a USB interface, Choose that. If it's an analog input, that
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  [Solved] Problem activating Sound Forge 9 using new method
  I've been trying to activate Sound Forge Pro 9 on a new computer. I've been using this version for many years and while I've also bought Sound Forge Pro 16 and 18 I prefer version 9 for some things. It's quicker to select sections of audio between
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that
• Music Maker

  6 answers, most recent on 8/28/2024

  RE: change my email
  ok yes i changed already however i get magix adverts in stuff at new mail address yet my purchases and card purchas details still go to old address and login is still old address
• SOUND FORGE

  2 answers, most recent on 10/21/2024

  RE: Unable to record from the computer.
  'Some 'PCs just cannot 'record what you hear'. All my Dell PCs allowed it, going back to Win 95, OTOH, I had two Toshiba Satellites that could not without a third-party utility like VB-CABLEAs I recall "Record what you hear" was originally a term
• Photostory

  11 answers, most recent on 1/7/2024

  RE: [Solved] SOS!!!!
  @teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  Yes, I am running a machine with:Windows 10Cpu: AMD Ryzen 5700xGPU: NVIDIA RTX308032GB RAMand 3 different hard drives @The_Banando Ok. Are you using a relatively modern computer? Does it have a graphics card?  
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @AJenn I suspect that you maybe reinstalled Windows 11 and now have missing drivers. It's definitely not normal that you cannot see any configuration dialog. Does the FL Studio ASIO driver configuration dialog appear in the FL Studio audio
• Audio Cleaning Lab

  2 answers, most recent on 8/16/2025

  RE: Error message when attempting to play back a music file
  @srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your