• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds, @browj2, @CubeAce, @me_again Hi Everyone, There is a forum wide issue with uploading images and media, Magix administrators have been informed. It may take a few days to fix. John EB
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  RE: Sound forge won't load
  @SP. You are a legend! It has loaded up no issues! 😁 What MAGIX lack in system support, the users are picking up! Thanks for your help and rapid response!
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• SOUND FORGE

  One answer, on 5/8/2026

  SF 18 - Plug in chainer weirdness
  I am applying a plug-in chain, and the first 60 seconds of the file become blank (no signal) and then the signal picks up after. I've never had this issue before. Plugins involved are REQ 6 (Waves), LA-2A Silver comp (UA), Capitol Chambers (UA),
• Music Maker

  8 answers, most recent on 4/11/2025

  RE: Fixed the earlier crashes...now have this issue.
  another angle of the issue
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Tom Can you look into users issue please as there is obvious evidence of said payment and invoice. I know this will not be dealt with till next week due to the holidays. Happy Easter 🥚 Stephen Forum Moderator
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  "Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently
• Sequoia

  20 answers, most recent on 3/17/2025

  [Solved] Sequoia 17 Customer Service
  I have a ticket open with customer service and have not had a response back in days on helping me to resolve my issue.
• Other products

  2 answers, most recent on 1/5/2025

  [Solved] MP3 deluxe 19 and Album Artwork
  I really want to like this program but the sluggishness of it really frustrates me. And one issue is the artwork not showing up in a timely manner. I can click on a song and wait some time before the artwork displays. And that's if it even displays
• Photostory

  6 answers, most recent on 8/24/2025

  RE: "Sound Optimization", disappearing transitions, transition/music issue
  Jeff, Glad to follow up. The "Sound Optimization" popup seems to have disappeared on its own... I'm crossing my fingers. But one issue buried with the others was not resolved: The Object Mode selection change you recommended did fix the soundtrack
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk see that "blue" text in my post above yours? Click on it. It is the link. Also, your computer specs should have zero issues editing for you.
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  [Solved] MP3 files skipping / glitching when opened ...
  Hello all! Using Sound Forge Pro 18 on a Widows 11 Home PC Im having an issue with skipping / glitching on MP3 files. On a VBR file, it does it consistently every few seconds. On a 320 file, it only happens within the 1st few seconds of playback,
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Hi . . . . Forum is a pain in the neck. It's not uploading screenshot. . . . Magix are aware of the forum issue with uploading images and video and are working on it. John EBForum Moderator
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Rick, thanks for that. I think it's unlikely that the Reaper setting you mention is causing trouble simply because this is a default settings page. I checked my PC in the studio (which is older and has been well tried and tested) and the WAV
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  Do you have SF Audio Studio 12 or SF Pro 12. AS-12 was a one-time build so preset compatibility with other versions be an issue. I think VST presets would be compatible though.
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the
• Movie Studio

  3 answers, most recent on 2/25/2024

  [Solved] Title issues. Not visible and unable to move
  Reference Movie Studio Platinum 2023 Ver 22.0.3.172 using Windows 10 Home Ver 22H2 Build 19045.4046. New issues to me with Movie Studio in Feb 2024 1) Using the "T" button to add a title at a specific spot, the small box with "Title" surrounded by
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  More new problems!So the phantom object thing still persists and haunts me, and thankfully the previous solution seems to work fine, but now it's causing a weird audio issue... I probably can't do it justice in words, but ... the audio from one clip