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@Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound

Audio Cleaning Lab

No answers, created on 1/27/2025

Is it worth reporting problems with Audio Cleaning Lab 4?

I am struggling hard to love the program. So far all I get is error messages or features that don't work how I'd like. It's coming across not so much like a program with bugs as a collection of bugs with added programming to hold them loosely

Movie Studio

2 answers, most recent on 12/11/2024

RE: Error Code: No Valid Bouncing Range

@Sang-Oh, @AAProds Hi . . . . . Error Code: No Valid Bouncing Range . . . . The error message would suggest you are using Vegas Pro or Vegas Movie Studio 17 or earlier, in which case you have posted in the wrong forum. At the bottom of this page

Movie Studio

11 answers, most recent on 6/22/2024

RE: Cannot install to a different drive than "C"

@Zoltan-Puskas Hi . . . . I have limited space on my C drive . . . . Is this a laptop and is the second drive internal? As @emmrecs has commented, the program can be installed on an alternative drive, however: The second drive should be an internal

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

ACID

12 answers, most recent on 9/7/2024

RE: ACID 11 Quits responding.

@Jared-Emery You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Maybe your

Movie Studio

18 answers, most recent on 11/30/2024

RE: MPEG-4 codec problem

@JeromeJ-McIntosh Hi From the error message it looks like you are using One-Drive as your main Documents storage area. Movie Studio creates temporary and auto backup files which are written to the Magix folder in your Documents folder, however it

Photostory

11 answers, most recent on 1/7/2024

RE: [Solved] SOS!!!!

@teresa-l Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Photo & Graphic Designer

One answer, on 6/9/2024

RE: Changed Computer hardware & win os from windows 10 to 11 & now

@Magoo Welcome to the Magix user to user forums and apologies that you have, so far, received no replies to your post. It would seem there is some sort of error in the installation of PGD 17 on your new computer, an error which also apparently

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

Thanks. Purely through trial and error I was able to import a musical track. Are you familiar with Photostory Easy? That is my only other experience with a slideshow builder. It was phenomenal and did everything I want to do. But it is no longer

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

Extra Information File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\dx_grovel_x64.log File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\vst_grovel.log Problem Description

Audio Cleaning Lab

3 answers, most recent on 4/23/2025

RE: Cleaning Lab 4 does not play audio files when "Play" button is clicked

I've used Cleaning Lab 4 and previous versions for years without issue. I installed a new copy on my new computer and it seems to perform normally (loading audio files, etc.) up to a point, but will not play the file and the program seems to freeze

Movie Studio

10 answers, most recent on 1/29/2024

RE: Movie Studio 2024 Platinum won't run - crashes and clears.

Thank you both for that help, but this problem still occurs. I did update the graphics driver from the Intel link, and the driver version is now 31.0.101.5186. I do not know what version was there before, but the Intel program updated it to this

Xara Designer Pro

7 answers, most recent on 8/4/2023

RE: Help, xara web designer pro no longer saves.

@Jon-Cawdron Hi . . . . Every time i try and save I'm getting error (unknown error 22) . . . . This would suggest that the program is being blocked either by the destination drive/folder being missing or full. Which drive and folder is the program

ACID

2 answers, most recent on 5/4/2024

Acid Pro 6

I m trying to install my Acid Pro 6 software into my laptop (Window 11) and it's giving me error "the code execution cannot proceed because acid60k.dll was not found. Reinstalling the program may fix this problem". Can you please advise what this

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@xka1 Hi Please do not hijack another users post, it is considered poor forum etiquette. Your comment has been hidden as it is not relevant or related to the issue discussed in this topic. Start a new comment, button is at the top of the page, and

Movie Studio

7 answers, most recent on 11/25/2024

RE: Text outside of the frame

@BOB-SALDANA Hi Please do not hijack another users post, it is considered poor forum etiquette. Your comment has been hidden as it is not relevant to the OPs issue. Start a new comment, button is at the top of the page. We need more information

Movie Studio

2 answers, most recent on 7/1/2024

RE: error in module vcruntime 140.dll

@Anastasios-Skaramagkas Hi . . . . error in module vcruntime 140.dll . . . . This error can be caused by several issues, however try the following: See this tutorial for how to run a system check, do only steps 4 - 11. If that does not fix the

Movie Studio

296 answers, most recent on 3/29/2025

RE: [Closed] Feedback on Movie Studio 2023

Kindly urgently assist. I using Movie Studio 2023 and now I am experiencing a lot problems during editing whereby the software just show some error code which requires me to restart the program every now and then, I am done with editing tried to

Movie Studio

One answer, on 6/16/2024

[Closed] Vegas Pro won't let me in

I am using Vegas Pro 16 in Windows 11.I just tried to open it and was sent to device management. Nothing has changed on my system since the last time I used Vegas Pro, and I am using the same computer I always use. This computer is listed among the

MAGIX

No answers, created on 3/26/2025

[Closed] Patch for Music Maker | version 33.1.1.19

Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to

Music Maker

20 answers, most recent on 1/28/2026

Music Maker update 33.1.1.19

Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to

Audio Cleaning Lab

3 answers, most recent on 4/23/2025

Cleaning Lab 4 does not play audio files when "Play" button is clicked

I've used Cleaning Lab 4 and previous versions for years without issue. I installed a new copy on my new computer and it seems to perform normally (loading audio files, etc.) up to a point, but will not play the file and the program seems to freeze

Movie Studio

7 answers, most recent on 12/3/2025

RE: Legacy Movie Edit Pro installer crashes in Download screen

@Patrick-Petzold Hi . . . . Not sure exact version (must be older since I registered in 2012) . . . . This would be MEP 16, 17 or MX, these versions are not certified to run on Windows 10 and a new installation may be blocked as they use an obsolete