• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• Movie Studio

  7 answers, most recent on 1/4/2024

  RE: Old Video Pro 2015 ver
  @JA-Conzen Hi Thanks for the error message. Try downloading and install the Visual C++ 2008 redistributable, both versions, from here, reboot the computer and then install the program. HTH John EB
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again HI Andy . . . .  if it was an issue with my account then Al, John Cb and yourself would have the same corruption. . . . By your account I mean the PC Windows account/profile/login - it has several names - that you use. I had a corrupt
• Music Maker

  3 answers, most recent on 9/10/2023

  Revolta 2 errors
    Using Revolta 2 results in frequent program crashes, and besides that, it significantly reduces the program's performance. This makes using the instrument very difficult, please fix it! My computer: Geforce 4070 Ti AMD Ryzen 5 2600 32GB
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  thanks for response Ray i have made one full holiday video before on this pc it crashed on export then because i had multiple gpu selected i asked for help in here and i got my film completed by making changes so i thought i was fixed but i just
• MAGIX

  No answers, created on 3/26/2025

  [Closed] Patch for Music Maker | version 33.1.1.19
  Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to
• Music Maker

  17 answers, most recent on 7/11/2025

  Music Maker update 33.1.1.19
  Hi all, Today we have released a program update that brings Music Maker a lot further in terms of functionality and user interface, and also contains some bug fixes. Please find below the official patch notes: Changes in patch 33.1.1.19 compared to
• Rescue Your Videotapes!

  14 answers, most recent on 9/17/2023

  Magix Video Saver no image in the program
  Hello. I purchased the Magix Video Saver kit. I installed it from the disc according to the instructions and activated it. However, I have a problem because there is no image or sound in the program. I have given permissions to the camera and
• Movie Studio

  One answer, on 10/31/2023

  Error que me cierra el programa
  The deluxe video 15 Plus, Version 8.0.0.62 (C1), I get the message “Error in the memory allocation request, there may be no available memory left or an internal error has occurred.” After repeatedly accepting, I get the following red box with these
• SOUND FORGE

  One answer, on 5/18/2024

  Waves Plugins
  Hi, Long time Sound Forge (SF) user and just upgraded to what-I-believe is the latest version (17.0.2). My licensed Waves plugins now crash SF - not sure why, just need help please - I'm in a session and cannot get any of them to load. They ARE in
• ACID

  12 answers, most recent on 9/7/2024

  RE: ACID 11 Quits responding.
  @Jared-Emery Assuming you used the default Uninstaller for both programs it is possible that the uninstalls and reinstalls have actually compounded the problem since there are certain files, folders and registry entries which are created on the
• Movie Studio

  10 answers, most recent on 2/1/2024

  RE: Download Installation does not work
  @Serban-GHEORGHIU Welcome to the Magix users forum. What you have downloaded is the Magix Download Manager for MMS 2024. It is NOT the installation files, it is the file that, when run, connects to the Magix server and downloads the actual
• Music Maker

  2 answers, most recent on 2/19/2024

  RE: 10661
  @Chasidy-Dobbs Hi Music Maker is a Windows only program and will not install which is what the error message is indicating. If you have Parallels and a Windows OS installed on the virtual machine then you can try installing Music maker, however if
• Movie Studio

  7 answers, most recent on 11/10/2024

  RE: Program will not run.
  @George-Moore Hi George Thanks for the specs. . . . . GeForce GTX 650 . . . . Assuming there is no typo, ie you do not mean a GTX 1650, then this could be the cause of the problem. The GTX 650 is not supported by Movie Studio, however the program
• Music Maker

  27 answers, most recent on 12/6/2023

  RE: Upgrading from Magic Maker 2021 Premium to 2024 Premium
  Windows Update notifies me that Windows is up to date as of 9:50 am this morning. I temporarily turned off my antivirus and Windows Defender firewall to install update patches, but I still got the same "File in Use" error message. I was able to
• Music Maker

  2 answers, most recent on 8/4/2023

  Can not buy samples
  For some reason program won't let me buy samples Says ( an error has occurred during the purchase process) my card is good and all info is correct did it multiple time and fail ever time
• Photostory

  2 answers, most recent on 12/18/2023

  RE: Photostory constant crashing when opening an existing or new project
  @peter-brown3959 HI The error is occurring with a Windows component, as a first step check the Windows 11 installation following this tutorial, steps 3 to 11. Although the tutorial refers to Windows 10 it also applies to Windows 11. John EBForum
• SOUND FORGE

  3 answers, most recent on 11/8/2023

  Sound Forge
  I've installed a brand new sealed copy of Sound Forge 8. When I enter the number on the first page of the manual as instructed, I get an error saying it's not a valid number. I am legally blind and have used this program for years, It's easiest for
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @CubeAce, I took a look at the event viewer and learned more about the bug I found than why I can't open the Crash Log. @johnebaker, I tried your two suggestions but I still could not open the Crash Log from within the popup window. The problem with
• Off topic

  One answer, on 5/27/2023

  RE: [Solved] Vegas Pro 20
  @Barry-Reitman5894 The problem is very likely that you registered Vegas 20 to a different customer account and a e-mail address (maybe a typo or you forgot the original account?) You can still download the installer from here by entering your serial
• Movie Studio

  One answer, on 2/15/2024

  RE: Crashing
  @James-NICKERSON3518 Hi We need a lot more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote
• Movie Studio

  One answer, on 9/24/2023

  my Media
  Having just purchased and installed video suite 2024 when I click on my media the program crashes I have uninstalled the program and reinstalled it but its the same with an error in module "ntdll"load address 0x00007fff72050000] to address
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott BTW, Put down the manual, learn by trial & error, a lot of this really is simple. what you have been told & shown in all your posts & comments is maybe only 15-20 things. & 5-10 of those things is all you need to edit
• ACID

  2 answers, most recent on 9/6/2024

  RE: Post virus help for using Acid Pro 7
  @matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also