10.0.4 Software Update causing Unmanaged Exception 0xc0000005 Crash

Comments

johnebaker wrote on 10/31/2020, 7:06 AM

@Former user

Hi

. . . . where can I find the latest Update notes . . . . .

Update notifications are posted in the News section of the forum, however often a patch is released and not included in the News.

The Update popup pane you get when a new update is available should have a link to More details, What's changed, or similar wording.

For some Magix programs the version number of the update is also the link to click for more details though this is not obvious!

HTH

John EB

 

 

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Matt-Francis wrote on 10/31/2020, 8:26 AM

I'm getting the same problem.Not sure if this is correct but the problem seems to happen if Acid opens the last project on startup? If that's the case it may be just a matter of disabling "Automatically open last project on startup" from the Options/Preferences/General menu until it is fixed.

Justin-Beaton wrote on 10/31/2020, 9:52 AM

Does anyone know how to disable to software update prompt that appears every time Acid starts up? I followed up with support on that, but haven't heard anything. I believe it's different than the "Update Notifier" option in Preferences.

Former user wrote on 10/31/2020, 4:56 PM

@Former user

Hi

. . . . where can I find the latest Update notes . . . . .

Update notifications are posted in the News section of the forum, however often a patch is released and not included in the News.

The Update popup pane you get when a new update is available should have a link to More details, What's changed, or similar wording.

For some Magix programs the version number of the update is also the link to click for more details though this is not obvious!

HTH

John EB

 

 

The update was already done so I cannot get back to the update notes. I looked in the link of "news", I tried searching but cannot find them. I was hoping for a direct link to the post but thanks anyway. I am just happy that Magix listened and fixed one of the major nuisance.

Hibbo wrote on 10/31/2020, 7:25 PM

Another side effect of this workaround is that I can no longer drag and drop files from folders into acid, they just won’t drop into a project, I have to go through the explorer within acid to add a new track, any idea what’s up here?

Has anyone come up with a way to actually root back to 10.0.3 yet, 10.0.4 is causing nothing but major issues for many of us it would seem.

Former user wrote on 11/1/2020, 2:48 AM

I started having crashes too. The problem is, I don't have the auto updator in my program list as it was already removed so I have no starting point. any other suggestions?

Correction: Mine crashes when I try to open an MP3 file in Acid.

Justin-Beaton wrote on 11/2/2020, 8:53 AM

This was the response I just received from Support:

"In order to perform a clean re-install, please apply the following steps.
Please uninstall the software using the Control Panel:

Search the software on the list and start the uninstallation.

Please delete the remaining program folders under the following paths:

C:\ProgramData\MAGIX\[Software_Name]   

C:\Users\*Username*\AppData\Roaming\MAGIX\[Software_Name]

If you do not see the "AppData" folder, you must display hidden folders. To do this, go to "Folder Options" in the Control Panel and activate the option "Show hidden files, folders and drives" under "View" under "Hidden files and folders".

Then reinstall using the original uploader I posted here: https://www.magix.info/us/proxy/bcc19fe7475932d928aa/?link=https%3A//we.tl/t-0eDfpKs2EM

Matthew-Thomas wrote on 11/2/2020, 9:37 PM

Yeah, I just started having this issue too. Today. Just installed Acid Pro 10 last week. Performed the update as requested. This is ridiculous. Magix is basically using all of us as their Beta testers.

 

Matthew-Thomas wrote on 11/2/2020, 9:39 PM

Another side effect of this workaround is that I can no longer drag and drop files from folders into acid, they just won’t drop into a project, I have to go through the explorer within acid to add a new track, any idea what’s up here?

Has anyone come up with a way to actually root back to 10.0.3 yet, 10.0.4 is causing nothing but major issues for many of us it would seem.

Yup I tried this after reading your post and found the same thing. If i open it normally (and it doesn't crash), I can drag files onto the timelines as normal.

 

jocker-boy wrote on 11/3/2020, 4:01 AM

Maybe some of you tried to reduce the level of UAC settings in Windows 10? Maybe something will help in this case?

This is how I have administrator rights set.

And Antivirus in W10 sets

jocker-boy wrote on 11/3/2020, 8:58 AM

Despite disabling UAC and making an exception in Windows Defender, granting Acid administrator rights still crashes by itself due to errors.The situation when trying to run from the taskbar (It happens every now and then.) .Running via the Acid icon directly from the desktop does not crash the application yet.

jocker-boy wrote on 11/10/2020, 5:27 AM

 

There are still the same problems.

Justin-Beaton wrote on 11/10/2020, 9:47 AM

I was able to roll back to the original version of Acid because I happen to have just made a hard drive image to switch over to a faster drive. However, I began to still receive the "Software Update" prompt--and I've been back and forth with Support on this, but it has nothing to do with "Magix Connect" or "Update Notifier" (those aren't even installed on my system). I've been told that this particular prompt is written into the code of the software, so essentially, there's no way to get rid of it (and it causes crashes still from time to time). They said their developers are looking into it, so if I get any sort of information on that, I'll post it here.

SKUIX0 wrote on 12/2/2020, 11:29 PM

 

people to stop the update notice add a windows firewall rule to the acid executable.
I have a acid 10.0.3 version if someone need. Sorry about my inglish. 

BLAKELY-BERGER wrote on 12/25/2020, 1:58 AM

I have a acid 10.0.3 version if someone need. Sorry about my inglish. 

Could you post a link to 10.0.3? The other link expired. Thanks so much!