2024 Purchased. Does not work on my PC

Freemgl wrote on 2/22/2024, 11:18 AM

I have been a Photostory user for many years and have gone through multiple versions. I bought and installed Photostory Deluxe 2024 and it is awful. The U/I is much different, but the real problem is it can't run. The video playback during editing is jumpy and eventually hangs. I have an AMD Phenom II X4 955 Processor, 16GB ram, GT730 Nvidia card and ATI Radeon 3000 Graphics adapter. I have reverted back to my PhotoStory Deluxe 2017 and want a refund on the 2024 version. I can provide the order number so you can provide to refund. Thank you.

Comments

johnebaker wrote on 2/22/2024, 11:56 AM

@Freemgl

Hi

Contact Magix by email to infoservice@magix.net for a refund.

While your PC spec meets the minimum specification required, if you are working with FullHD 1920 x 1080, 4K UHD 3840 x 2160 resolution video the PC is very underpowered and relying totally on the CPU doing all the work.

IMHO the spec for Photostory is not as well written as for Movie Studio and Video Pro X where the distinction is made in GPU requirements

John EB
Forum Moderator

 

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.