504 | jsonflders.php | 20230123:1833

Alessandro-Lino wrote on 2/23/2023, 4:57 PM

The error below has been happening all the time when I try to use the online catalog

Xara Web Designer Premium 19.0.1.65946 DLx64 Feb 7 2023

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An error has been detected and logged. If the problem continues please inform customer suport
Technical details:
504 | jsonflders.php | 20230123:1833
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Comments

johnebaker wrote on 2/24/2023, 3:27 AM

@Alessandro-Lino

This error usually occurs when the servers Online Catalog cannot respond to the request from the program.

As I write the Online Catalog is online.

John EB
Forum Moderator

Alessandro-Lino wrote on 2/24/2023, 11:14 AM

I understand, however the online catalog server is not responding for many times, for long periods! This creates a big delay in my productivity, because when I renewed the contract for the service, I was relying on the online catalogue. I would like to know if there is already a solution delivery forecast with the programming team to solve this inconvenience?

browj2 wrote on 2/24/2023, 5:56 PM

@Alessandro-Lino

Hi,

Keep trying to log in. Sometimes it takes me 10 tries, sometimes 1.

Raise a ticket with Magix and remind them of this annoying problem.

John CB

STS wrote on 4/21/2023, 1:15 PM

I submitted another ticket a couple of days ago. The online catalogue now works - first time and every time so far.

browj2 wrote on 4/21/2023, 2:36 PM

I tried twice today. First time took about 20 tries. Just now, got in on second try.

John CB