Comments

johnebaker wrote on 7/14/2019, 4:12 AM

@Grambler

Hi

If you have an issue please read section 2 here and this topic and come back with more details - see this topic for what is required.

John EB

Forum Moderator

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Grambler wrote on 7/14/2019, 10:26 AM

Yeyea, more details. I mean, it's not much more to say though. Question is about Acid Music Studio 11, and what's happening with mp3-support, or lack there of really. From what I could find, the issue itself seems to be known from a few Acid Pro releases where it eventually, through updates, got fixed. And specifically about Acid Music Studio 11 the issue has been asked about, once, before in a post, which hasn't been responded to. So it's just that, I have no details. I'm the one looking for them. Do you have any?

johnebaker wrote on 7/14/2019, 12:24 PM

@Grambler

I have Acid Music Studio 11 version 11.0.7 Build 18 (64 bit) installed and it has full mp3 support for both import and export.

HTH

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Grambler wrote on 7/15/2019, 10:55 PM

Don't know what to tell ya. Same build, no support.

The files show up in file explorer, but won't preview and can't load them.

This pops up when trying to open mp3s:

Info about software and system:

 

johnebaker wrote on 7/16/2019, 4:51 AM

@Grambler

Hi

Thanks for the extra information We need a little more information:

  1. Computer audio card/chipset type and are the drivers up to date?
  2. Can you play the mp3's in Windows Media Player and VLC?
  3. Does the issue affect all mp3 files?
  4. MediaInfo analysis of one of the mp3's that will not load.

John EB

Last changed by johnebaker on 7/16/2019, 4:52 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Grambler wrote on 7/16/2019, 8:33 AM

2. Yes, everything works normally outside of AMS11.

3. Well, at least the ones I've tried opening. And, for good measure, I've tried files from different folders, from internal/external hdd, files of different sizes and durations etc.

4. Not sure, is this what you mean?

General
Complete name                            : D:\00 Hip-Hop\Norsk\tungtvann - 2 uka.mp3
Format                                   : MPEG Audio
File size                                : 9.28 MiB
Duration                                 : 4 min 1 s
Overall bit rate mode                    : Constant
Overall bit rate                         : 320 kb/s
Writing library                          : LAME3.98r
Cover                                    : Yes
Cover type                               : Cover (front)
Cover MIME                               : image/jpeg

Audio
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 3
Duration                                 : 4 min 1 s
Bit rate mode                            : Constant
Bit rate                                 : 320 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Frame rate                               : 41.667 FPS (1152 SPF)
Compression mode                         : Lossy
Stream size                              : 9.22 MiB (99%)
Writing library                          : LAME3.98r
Encoding settings                        : -m s -V 4 -q 3 -lowpass 20.5
 

johnebaker wrote on 7/16/2019, 9:27 AM

@Grambler

Hi

Thanks for the information.

From the MediaInfo - has the mp3 has been grabbed/converted from a video stream?

The high sampling frequency of 48kHz while it is not standard for CD quality - 44.1 kHz - it should not cause an issue with AMS 11.

I have tested this with audio extracted from my video camera at 320 kbps/48kHz and it works fine in AMS 11.

Other than trying down converting the mp3 to 44.1kHz sample rate, I am puzzled by this.

If the mp3 has been grabbed from a video stream is do you have permission to use the audio from the Copyright owner or own a copy of the original?

I will tag @ralftaro into this topic, he may have some ideas.

John EB

Forum Moderator

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Grambler wrote on 7/16/2019, 9:35 AM

Honestly, I can't really remember where that specific mp3 came from. But that file was just randomly chosen, I have tried mp3s with different bitrates and sample rates, the problem is mp3 in general. Like, I'm sure some of my mp3s are videograbs, some are ripped from my own cd's, some are downloaded, some of them legally, some not so much... And some are files that I rendered myself out of Acid Pro 7 years ago.

sheppo wrote on 7/17/2019, 1:46 AM

@Grambler have you installed any codec packs, that could have feasibly replaced the system-wide mp3 support for a third party, and this is not compatible with AMS?

Grambler wrote on 7/18/2019, 10:07 PM

Brand new pc, AMS11 was one of the first things installed. So no, nothing should have replaced it.

 

ralftaro wrote on 7/19/2019, 7:03 AM

Hi Grambler,

I quickly ran this past my colleague from ACID support, but they're not aware of this being a common problem - neither with a particular category of problematic MP3 files, nor with any known issue that someone could be causing in their operating system to mess up ACID Music Studio's MP3 import. If you don't mind, please get in touch with support directly and have them look into it:

https://support.magix.net

It might be a good idea to provide a suitable sample file that you're having problem with.

Thanks & good luck!

 

Grambler wrote on 7/19/2019, 12:12 PM

ok, so...when I try to contact support, this is what i get:

 "Please enter the code from your support voucher.

Unfortunately your last registered product is too old.

You can buy a voucher in our shop."

Is this for real?? They charge for tech-support??

Grambler wrote on 7/20/2019, 3:52 AM

Just a little update:

I fixed it myself!

I installed the trial version of Acid Pro, to see if I would have the same problem there. But I didn't, no issues with mp3-support at all. So I dived into the installation folders of both programs, found a folder in each called "FileIOplugins", or something, and in there a folder called "mp3plug"-ish, which contained a DLL by the same name. The Acid Pro file was named almost the same, so I figured: what the hell, and I copied the DLL from Acid Pro, deleted the one in the AMS11 folder and gave the Pro-file the same name as the AMS one had and pasted it in.

Badabing badaboom, everything works just fine!

emmrecs wrote on 7/20/2019, 3:56 AM

@Grambler

I hope @ralftaro may respond to your post but Magix Support policy is that it is free for 12 months from the date of purchase/registration. After that period purchase of a voucher is necessary (I think about $10) unless you subscribe to the annually-renewable Update service.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Grambler wrote on 7/20/2019, 4:06 AM

@emmrecs Thing is, I only bought the program a few weeks ago. Never registered anything else or used any other Magix software before that. Gotta say, not too impressed by their "support"-system in general. Reeeaaally hope I can get by now without any more problems with AMS11, because that there was straight up exhausting.

emmrecs wrote on 7/20/2019, 4:16 AM

@Grambler

Thanks for the update. Since you purchased the software so recently there is no way you should have to buy a support voucher!

Do you have any proof of purchase of the date you actually bought the software? Did you register the purchase once the program was installed?

I will flag this post to @ralftaro because if you do have proof of purchase and did register the software I think he will need to assist you, perhaps by giving you a direct link to support personnel or by having the appropriate staff member contact you directly.

Please keep us informed of any progress.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Graham-Hawker wrote on 7/20/2019, 5:30 AM

ok, so...when I try to contact support, this is what i get:

 "Please enter the code from your support voucher.

Unfortunately your last registered product is too old.

You can buy a voucher in our shop."

Is this for real?? They charge for tech-support??

This is a known problem. You have to completely logout of your account online and then log back in. This refreshes the account and then you can get the free support.

ralftaro wrote on 7/22/2019, 7:31 AM

@Grambler

Glad to hear you already managed to find a way around the issue by yourself. Sorry about your problem contacting support. @Graham-Hawker is dead-on about the issue with the support website. It least I strongly assume that this problem situation applies to your case as well. So, logging out from the support website once, and logging back in will allow you to raise future support tickets. The support website itself will soon be completely replaced by a new technical solution with better integration into magix.info, meaning this issue will be a thing of the past. Again, sorry for the hassle.

Cheers!