activate program

Fred-Potgieter wrote on 12/5/2021, 11:31 PM

I'm trying to activate my disc but I get a message that it has been registered to another E-mail address. This cannot be as only I have been using it. My PC however has been updated. What do I do next?

Comments

johnebaker wrote on 12/6/2021, 6:55 AM

@Fred-Potgieter

Hi and welcome to the forum.

. . . . PC however has been updated . . .

I assume you are getting Error code -24, and are re-installing to either a new PC or one with a new hard drive.

Was the previous installation first registered with a different (old?) email address?

If so, you can still use that email address to register MEP. The address does not have to be in use/exist anymore.

If not we need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full and the Windows build number if you have it- I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Program full name and version number if you have it

John EB
Forum Moderator