Widetrack wrote on 9/21/2018, 10:34 AM

I'm trying to activate my copy of Forge 9 on a new computer. I entered my serial number in the pop-up that opens when I try to start the software, and clicked OK. Magix sent me an email with an activation number, which I pasted into the popup. I got an error message saying the activation number was not valid. How do I resolve this?

I tried several times to get help via the online tech support request area, but it only lists 5 options, none of which applies to my question,and if I click on any of them, it goes to a page talking about a different problem. There is no place to enter a request or email, and only sends me around in circles. This is quite disappointing.





rraud wrote on 9/22/2018, 11:43 AM

Confirm your Sound Forge serial number is the same listed on your 'My products' page in the Magix Service Center.
Otherwise Magix Sound Forge customer service & tech support are different URLs from Vegas.

Widetrack wrote on 9/22/2018, 4:50 PM

Thanks, Rick. Don't know why, but every time I got to that page yesterday, there was no option at the bottom to go to the message page. But this time, there was, and I'm going to use it. I went to the my products page too--which I also couldn't find yesterday--and it appears they only have records for me up to SF 8. I don't use it much these days, so I could probably get by with 8, but it would sure be nice to continue with the last version I paid for. Do you have a sense if Magix will accede if I give them my SF9 password, and let me use it again? BTW, I saw on your user profile that you've been using the Sonic Foundry software about as long as I have. It's nice to see another long-timer here, so many seem to have gone. I only cut the occasional video these days, but it's always fun to get back to it for a while, and Vegas is still pretty good to use. Anyway, thanks again for the info.


rraud wrote on 9/23/2018, 12:16 PM

Serial numbers are not interchangeable between versions. A SF Pro 9 serial number can only be used to authorize SF Pro 9, same with SF 8 and other versions. There were not a whole lot of changes between 8, 9 and 10, except multi-channel support and some third-party plug-ins, for instance the iZotope mastering suite was included starting w/ Pro 9 (separate install, registration and serial #). With SF Pro 11, SCS changed the Record and Plug-in UI.. less intuitive IMO. If you purchased SF12, it should be listed in your 'My Products' page, unless you used a different email / login from previous versions. If that's the case, you will have to contact customer service. You could try to 'Create activation code' in the service center if you do have a Pro 12 serial number (though I'm not sure how that works since I have never had to use it).

Widetrack wrote on 10/1/2018, 12:39 PM

Thanks Rick. I actually do have serials for both SF 8 and 9. But somehow, after getting the "Bad authentication code" notice during my SF9 install, every time I tried to register I got a notice that The software was "not installed correctly." So I gave up, went to the My Products, DL'd SF8 and (after installing two Net Framework packages) installed and registered 8. And no, I have not bought SF12. But I finally have a working copy of SF! Thanks for your help. BTW, Magix tech support never responded to my email on this. From reading around the forum, I guess that's SOP now.