Comments

SP. wrote on 11/26/2021, 5:30 PM

@M-Phil2977 Usually this character is a number zero.

But Magix programs tell you with a green checkmark if your entered your number correctly.

johnebaker wrote on 11/27/2021, 8:54 AM

@M-Phil2977

Hi

If the activation code begins with P3- everything after this prefix is numbers, there should be 5 sets of 5 separated by hyphens - .

John EB
Forum Moderator

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

M-Phil2977 wrote on 11/27/2021, 2:54 PM

I WENT TO BEST BUY TO HELP WITH CODE. THEY USED 0'S INSTEAD OF O'S. THEY ENTERED IT AND SAID TO WAIT FOR THE E-MAIL TO ACTIVATE. THE EMAIL NEVER CAME. I THEN WENT WENT BACK AND RE-ENTERED THE CODE removed by Moderator AND IT SAID IT WAS EITHER INVALID OR HAD BEEN USED. WHAT CAN I DO NOW.

CubeAce wrote on 11/27/2021, 3:20 PM

@M-Phil2977

Ask Best Buy for a refund as they are responsible for the sale. Magix will have no record of it. You are not the first person to have trouble with Best Buy over this.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2115 with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier.

M-Phil2977 wrote on 11/27/2021, 3:46 PM

Best Buy was able to log on to the Magix registration program..I was with them to see the log on was accepted ... The email with the codes never came from Magix for activation . Best Buy does not refund open software packages especially when they witnessed that the log on was accepted. . I saw it was accepted. I waited at Best Buy for 30 minutes for the email. I looked several hours later still no email. there is a breakdown in the response maybe your system was down???

M-Phil2977 wrote on 11/27/2021, 3:50 PM

Look this was only a $64 purchase. ...I want to use the software and don't want my the money back. How can i get the use of this program.

johnebaker wrote on 11/27/2021, 4:15 PM

@M-Phil2977

Hi

. . . . The email with the codes never came from Magix for activation . . . .

Do you mean you never received the email - check your Spam folder, they sometimes end up in there.

If there is not one, email infoservice@magix.net

John EB

VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

M-Phil2977 wrote on 11/27/2021, 5:11 PM

THE INFOSERVICE@MAGIX.NET DIDN'T SEND COULD IT BE .COM

CubeAce wrote on 11/27/2021, 5:31 PM

@M-Phil2977

No, their emails are definitely all end with .net.

Please stop shouting. IT IS EXTREMELY RUDE and will probably get you ignored from future users on the forum.

We are only other users here including the admins. There is no interaction with Magix staff on the forums.

Best Buy is legally obliged to help as your purchase contract was with them and not Magix as it was not bought by you directly from the Magix site. As such, even if you get in touch with Magix they will probably not interact with you if the order was via Best buy. You must be at least the eighth person to visit this forum with this problem. As far as I'm aware none of them had any luck without assistance from Best Buy.

Ray.

Last changed by CubeAce on 11/27/2021, 5:32 PM, changed a total of 1 times.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2115 with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier.

M-Phil2977 wrote on 11/28/2021, 8:32 AM

sorry didn't mean to shout. I didn't know caps were shouting. i just left them on without thinking anything

CubeAce wrote on 11/28/2021, 9:01 AM

@M-Phil2977

No problem. It is normal etiquette on forums not to use capitals except for acronyms and other normal literary reasons. If you are not a normal frequenter of forums that is an understandable mistake.

I hope you find a resolution to your problem soon. Sorry us other users can't be of help with this particular problem as we see it a lot but if Best Buy is stonewalling you over this be amendment and kick up a stink. I wish you had the same consumer safeguards as we enjoy across Europe.

Good luck.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2115 with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier.