As our crystal ball is still in the workshop getting repaired, you are going to have to resort to the old way of providing more information.

Which program?
Which operating system?

Personally I would use online means of contacting Magix support rather than over the phone.

What you might want to do is send an email to infoservice@magix.net. That way, you are likely yo get a key, via email, that you can copy and paste.