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emmrecs wrote on 6/24/2020, 1:44 PM

@Ryan-Dougherty

Welcome to the Magix forums.

Can you tell us the exact wording of the error message, or, better still, shows us a screenshot of it?

Jeff
Forum Moderator

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Ryan-Dougherty wrote on 6/24/2020, 3:06 PM

An error has occurred during the purchase process. That’s the message I keep getting.i can get to where I can enter my card # but that’s it.

johnebaker wrote on 6/24/2020, 3:40 PM

@Ryan-Dougherty

Hi

. . . . An error has occurred during the purchase process . . . .

Was there an error number - web server errors usually come with an Error xxx where xxx is a 3 digit number and usually starts with 4 or 5.

Have you tried a different web browser?

John EB

Last changed by johnebaker on 6/24/2020, 3:41 PM, changed a total of 1 times.

Lateral thinking can get things done!

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Ryan-Dougherty wrote on 6/30/2020, 3:11 PM

It doesn’t come with a number,just cancels me out every time.I’ve also tried Microsoft edge as a different browser. I feel like it has something to do with my browser but I don’t know what that is. I’m a fan of the acid program but I’m getting fed up with the fact that I can’t access anything.

d-s wrote on 7/2/2020, 11:52 AM

Hi @Ryan-Dougherty,

the card you tried several times before the success was declined. Please talk to your bank about online payments.

Kind regards