An error occurred during transfer (installation failure)

OuroborosMaia wrote on 12/18/2020, 1:50 AM

Hi all,

I just got Video Pro X 11 through the Humble Bundle but I can't seem to install it. Every time I try, I get the following message:

An error occurred during transfer which caused the installation to stop. This problem can most likely be fixed by restarting the transfer of the installer application. If you experience further problems, contact the MAGIX support: http://support.magix.com

Click "OK" to restart the installation transfer.

Clicking either OK or Cancel restarts the transfer, which then inevitably fails again.

I was previously able to download and activate Movie Studio 16 with no problems, as well as download Music Maker and the Update Manager.

I'm using Win10 latest build with some slightly older hardware (but that shouldn't be a problem for the installation, right?)


Any idea how to fix this?

Thanks,
OuroborosMaia

Comments

CubeAce wrote on 12/18/2020, 5:47 AM

@OuroborosMaia

Hi.

Try turning off your antivirus program as some parts of VPX and MEP are known to give false positives to antivirus programs and will stop the download.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

OuroborosMaia wrote on 12/18/2020, 4:12 PM

Hi CubeAce,

It ended up working when I tried it again. The issue was probably server side because the SoundForge install was not working either but it is working with no problems now.

Thanks though!