Audio files are not displayed after opening the program

shi-yashen wrote on 2/8/2020, 8:45 PM

After opening the program, the purchased audio files are not displayed or it takes a long time to display。This situation is sometimes good and bad, I guess it may be related to the status of your server or network. Can I download the content I purchased to my computer?

Comments

browj2 wrote on 2/8/2020, 10:10 PM

Hi,

Read the first message of the link below. Magix has on-going problems with the database and this affects MEP. You will need to restart at least once after a wait, as per the instructions, and this, every time you reboot.

https://www.magix.info/us/forum/movie-edit-pro-19-0-2-49--1234103/

John CB

shi-yashen wrote on 2/10/2020, 8:24 PM

Thank you for your response. Maybe magix should change this situation as soon as possible. I use a lot of software, this situation happened first, it can be said that it is a big bug. In addition, the software has the problem that the audio content cannot be found the next time it is opened, which is very confusing.