rraud wrote on 12/31/2019, 11:24 AM

Welcome to the Magix Sound Forge community @Bill-Lonabarger and happy new year.

Was your PC on-line to register the encoder when installed and the MP3 encoder opened. Otherwise try a uninstall .. re-install. I recall this issue happening before, search this forum.

Bill-Lonabarger wrote on 12/31/2019, 3:16 PM

Yes it was online, I did uninstall and reinstall one time. it only prompted to enter code the first time.

Bill-Lonabarger wrote on 12/31/2019, 4:10 PM

where is the .mp3 encoder? I was following the installation process for Audio Studio 13 when it prompted to enter the serial number, which i did. I did not see anything about an .mp3 encoder. why wouldn't it be part of the purchased software?

rraud wrote on 1/1/2020, 12:15 PM

The is no prompt, notification or secondary authorization code necessary It does this in the background,

btw, did reinstalling fix the issue?

Bill-Lonabarger wrote on 1/1/2020, 1:20 PM

It did Not fox the issue, still no choice for .mp3.

Bill-Lonabarger wrote on 2/21/2020, 7:57 PM

I found fix for this problem. Open sound forge – in upper left corner select “file” then select Reset all preferences and Cached data. Program will shut down and restart. Once restarted it will look completely different and the system recognizes .mp3 files.