It is indeed an email that I would expect and did not receive. I checked spam and believe I supplied the correct email. Thanks anyways Browj2. The only support links I ever found on the company's page kept looping me through self-help FAQs (that said the same as Browj2). The link provided actually gave me somewhere to send my issue. Thanks DJ PatientX. They "..are currently working at full capacity to respond to customer enquiries in a timely fashion." Cheers!