Black preview, sluggish performance

TorSverre-Engen wrote on 8/27/2020, 3:58 PM

Just upgraded from 2019 Movie Edit pro plus to 2021 Movie Edit Pro Premium. Having problems with general performance being slugish and a black preview window. In timeline mode 2021 ain't able to create thumbnails either. If I generate identical projects in both 2019 and 2021, using the same video file, 2019 works like a charm. 2021 does not.
Any ideas?

Comments

CubeAce wrote on 8/27/2020, 4:43 PM

@TorSverre-Engen

Unfortunately no I can't. I've had MEP since the 2018 release and have updated the program each time with no file problems.

Are you sure you have downloaded all the extra content and that it has all installed?

Your folders should look like this. Note the folder path.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 8/28/2020, 8:18 AM

@TorSverre-Engen

Hi and welcome to the forum.

Did you compare the program settings in 2021 are the same as those in 2019?

We also need more information - your computer specification and the version number of MEP 2021 - see this topic for the information required.

John EB
Forum Moderator

Last changed by johnebaker on 8/28/2020, 8:19 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TorSverre-Engen wrote on 8/31/2020, 3:32 PM

Hi John
As far as I can see the settings are the same. The PC runs WIN10 pro 64, CPU is i7 6700, 32gb ram. Screen card is a GeForce GTX650 Ti Boost. I use the PC mainly for recording and mixing musix with Cubase. Works like a champ.
The version of 2021 Premium is 20.0.1.65.

I also tried to import files that I have worked with effortless in the old version, but the same happen.

CubeAce wrote on 8/31/2020, 4:02 PM

@TorSverre-Engen @johnebaker

Hi Tor.

One of the other threads seems to have come up with a working solution of disabling Hardware acceleration for playback where possible in the project setup. That idea came from Magix apparently.

Personally I think that may be overkill. You could try not having the nvidia card in the mix to begin with here and see if that works first. That, if it works would still leave you with a working Intel GPU.

I've been looking at your graphics card specs and of the others complaining of the same thing. They have the same thing in common in as much as they can't handle all of the newer requirements for pixel shading. I'm not sure that is the problem but could be a possible cause. I think it's mad that a card that is not that old can already be out of date for some applications because nvidia closed off some of the cards architecture (that it has on the chip) so as not to compete with other more expensive cards using the same chipset. In fact some of the cheaper cards that had not been crippled in the same way in theory should still work.

Absolute madness.

Ray.

 

Last changed by CubeAce on 9/1/2020, 1:48 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

TorSverre-Engen wrote on 9/1/2020, 3:39 PM

So...I swapped the graphics card for a AMD Radeon R9 and everything seems to work. Ain't it funny?

Scenestealer wrote on 9/1/2020, 9:11 PM

@CubeAce @TorSverre-Engen @johnebaker

So...I swapped the graphics card for a AMD Radeon R9 and everything seems to work. Ain't it funny?

Maybe not.......the 650TI Boost has a fairly low shader count - likely less than the R9 (you did not say which model R9?).

The shaders are the compute units that MEP uses for computing the Direct X acceleration on the GPU and the 650Ti only supports DX11 feature level so that might have an influence.

I've been looking at your graphics card specs and of the others complaining of the same thing. They have the same thing in common in as much as they can't handle all of the newer requirements for pixel shading.

Ray - where did you see that information?

Also - Magix drops these little footnotes around like:-

Edit and present films in 8K Ultra HD. The new, one-of-a-kind INFUSION Engine 2 allows you to play your new high-resolution video material in realtime.** This means you can view your footage during the editing process – no waiting around. ** Dependent on the graphics card used. For more information, contact the card manufacturer.
Like - it would help to know what information you should ask them for .......and would they have any idea what their card would perform like in Magix programs??

Peter

 

 

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

CubeAce wrote on 9/2/2020, 2:13 AM

@Scenestealer

Hi Peter.

Where people gave their graphics card information, I tried to search for the cards' spec's but most were missing from the manufacturers sites (not in production) so I found a site that had a graphics card comparison database to look at each one and their comments on each one. If you are interested in the site I used its here.

Most of the cards mentioned seemed to be able to work up to Direct X12 but with notes they had limited functionality due to compromised pixel count shader architecture (deliberately crippled by nvidia) as they used chips available at the time that were found in more expensive cards. I know this type of practice in the electronics industry goes on a lot because once a chip is in use you want to cut its cost by volume but don't want to compromise your better card prices by putting out an equal performing card at a cheaper price. Cameras and their use of sensors are a good example of this type of practice.

Ray.

Last changed by CubeAce on 9/2/2020, 2:20 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 9/2/2020, 4:33 AM

@TorSverre-Engen

Hi

. . . . I swapped the graphics card for a AMD Radeon R9 and everything seems to work. Ain't it funny? . . . .

Yes and no - with older graphics cards hardware acceleration of the preview playback may not work and give a black screen as you have seen, turning off the Use hardware acceleration for preview option in the program settings fixes this in most cases.

However in your case you are now sorted and on a much better graphics card.

HTH

John EB

Last changed by johnebaker on 9/2/2020, 4:47 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.