Blank Screen

patrick-njuguna wrote on 11/13/2020, 7:15 AM

I downloaded MAGIX Movie Edit Pro 2021 Premium (Version: 20.0.1.73 UDC2) for trial as i want to buy it. I installed it on Windows 7 pro> 64bit> i5>2.40ghz>8GBRAM. The video monitor does not playback but just a blank screen. I can hear the sound ... Please assist so that i can make an informed purchase decision.

I have tried the following:
1. Reinstalling
2. Checking off the hardware accelleration for playback

 

Comments

emmrecs wrote on 11/13/2020, 8:20 AM

@patrick-njuguna

Welcome to the Magix user to user forums.

First, MEP 2021 is designed to work with Windows 8 and later, so cannot be guaranteed to work properly with Win 7. Indeed, it seems from other posts to the forum, that it does not.

However, second, under Program>Settings (shortcut Y)>Display options, try changing whatever setting is currently shown (likely to be "Standard Mode") to the alternative "Compatibility Mode (VideoforWindows)" and see if that enables the screen to display your video.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

patrick-njuguna wrote on 11/13/2020, 8:57 AM

@patrick-njuguna

Welcome to the Magix user to user forums.

First, MEP 2021 is designed to work with Windows 8 and later, so cannot be guaranteed to work properly with Win 7. Indeed, it seems from other posts to the forum, that it does not.

However, second, under Program>Settings (shortcut Y)>Display options, try changing whatever setting is currently shown (likely to be "Standard Mode") to the alternative "Compatibility Mode (VideoforWindows)" and see if that enables the screen to display your video.

HTH

Jeff
Forum Moderator

Thank you for the welcome. And Yes the option worked. Many thanks