box says voucher code to activate has been used. bought new

Jon-Stephens wrote on 10/16/2021, 9:40 AM

I bought Movie edit premium 2022, not the download the mail delivery. when I went to activate it says the voucher code has been already used. This was delivered today 10/16/2021 and I attempted to install immediately. no one else ever touched it. Perhaps a returned on was sent to me? what are the resolutions possible.

Comments

CubeAce wrote on 10/16/2021, 10:04 AM

@Jon-Stephens

Hi Jon, and welcome to the user to user forums.

Get in touch with magix at sales@magix.net with as much purchase details as you can.

You may have to wait until the end of the weekend for a reply.

Ray.

 

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browj2 wrote on 10/17/2021, 9:58 PM

@Jon-Stephens

Hi,

From where did you purchase the boxed version of Movie Edit Pro?

John CB

John C.B.

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Former user wrote on 10/18/2021, 12:17 AM

It has been ages since I have bought boxed versions of software. Purchase and download is so much simpler.

If you purchased this from a reseller rather than directly from Magix themselves, then you are going to have to contact that reseller.