version 12.1 build 170 64-bit
new install on 1/1/2020
FIRST, magix website complains that my product is too old. I don't see a way to contact customer service to resolve this. It says I must buy a technical support voucher. When I click to buy, the website doesn't go anywhere to purchase.
loaded new SF12pro onto 64 bit windows 10 OS configured files mp3 and wav to be opened by SF12 in preferences.
Using SF12 for the first time.
Set SF12 preferences to make file assignments for SF12 for mp3 and wav.
I went to file explorer to assign wav files to be always opened with SF12. They open right with a double-click into SF12. I can open one file, then another, then another. WAV works just fine.
Went to file explorer and double-click open mp3. it opened the first mp3 ok.
If I try to double-click a 2nd mp3 to open; SF12 crashes every time. Doesn't matter what mp3 file. they are all short and no issues with the file itself.
I then removed the mp3 and wav file associations with the SF12 and assigned file open with SF12 in the file explorer itself. Still fails when trying to open a 2nd mp3.
here is a screen of error report.
File: C:\Users\me\AppData\Local\MAGIX\SOUND FORGE Pro\12.1\dx_grovel_x64.log
File: C:\Users\me\AppData\Local\MAGIX\SOUND FORGE Pro\12.1\vst_grovel.log
Application Name: SOUND FORGE Pro
Application Version: Version 12.1 (Build 170) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\SOUND FORGE\SOUND FORGE Pro 12.0\forgek.dll
Fault Address: 0x00000001803727F1
Fault Offset: 0x00000000003727F1
Fault Process Details
Process Path: C:\Program Files\SOUND FORGE\SOUND FORGE Pro 12.0\Forge120.exe
Process Version: Version 12.1 (Build 170) 64-bit
Process Description: SOUND FORGE Pro
Then I reopened SF12 with blank workspace. And highlighted three mp3 files and dragged/dropped them into SF12 workspace.
All three files opened without incident. So that is one method to get files into SF12 works fine.
I've been a SF user from SF 4.0 way back when. this business of a crash when opening an mp3 from file explorer is a software issue for sure. Since I can't access technical support claiming my software is too old (installed on 1/1/2020), I'm forced to use this venue.
Hopefully your company has a fix for this. It is a real pain that I can't double click a file explorer and get the mp3 (s) to open one right after another.
Bob audio music maker