Can not import MOV files

magix_dr wrote on 12/12/2017, 1:21 PM

I have VideoDeluxe15Plus and can not import MOV files (from Canon D6). There are no problem in older version VideoDeluxe13Plus and MovieEditProPLus.

What is wrong with my VideoDeluxe15Plus?

Darek

Comments

johnebaker wrote on 12/12/2017, 1:28 PM

. . . . What is wrong with my VideoDeluxe15Plus? . . . .

We need more information:

Computer specification - processor make/model, graphics card or chipset, RAM, hard drive configuration, sizes and free space?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .
Do you have Quicktime installed?
What error message are you getting when you try to import the MOV file?

Also please read this post before replying and add any other information you think may be relevant.

John EB

magix_dr wrote on 12/12/2017, 2:43 PM

Hi,

It seems it was point4. :-//

I've just installed Qiucktime and it's OK. :-))

But .... in the past I hadn't problem with VideoDeluxe13Plus and MovieEditProPLus - without Quicktime. [??]

Anyway, thanks for you help :-)

emmrecs wrote on 12/13/2017, 3:10 AM

@gchambers247

Welcome to the Magix forums.

Unfortunately you have made your first post to a thread which has nothing to do with the problem you are experiencing.

Please post your question to a new thread, remembering to include details of your computer, exactly which version of MEP you currently have and what, if any, error messages you see.

Jeff
Forum Moderator

johnebaker wrote on 12/13/2017, 3:10 AM

@gchambers247

Please do not hijack another users topic which is a different issue to the one you are having, this is not good forum etiquette.

Please start a new topic with the issue you are having and give more information including:

Computer specification - processor make/model, graphics card or chipset, RAM, hard drive configuration, sizes and free space?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .

Also please read this post before replying and add any other information you think may be relevant.

John EB

Forum Moderator