SP. wrote on 6/9/2024, 1:36 AM

@Dc-Hahn What's the exact error message?

Dc-Hahn wrote on 6/9/2024, 7:49 AM

error -14

rraud wrote on 6/9/2024, 10:22 AM

Was it purchased directly from Magix or a third-party retailer, such as Best Buy, Guitar Center, ect.?
If purchased from Magix: check your activation serial code for typos. In case you purchased several applications at the same time, please check if you were using the serial number matching to the program.
If it was purchased from a third-party retailer, they likely gave you a voucher, in which case you need to redeem it though Magix to get your actual activation serial code.

btw, welcome to the Magix Sound Forge users community @Dc-Hahn

Dc-Hahn wrote on 6/9/2024, 10:39 AM

it was

purchased directly from Magix 

Dc-Hahn wrote on 6/9/2024, 1:00 PM

Problem solved Thank you to all I was using wrong S/N with older version