Can someone tell me how to get a hold of the folks for Magix.

Joe-C wrote on 3/8/2020, 11:49 PM

I have been trying to get with someone about Acid 10 with no luck. I wonder if they closed down or something. Man I usually don't have to make this much effort to get feedback from a company. Thanks

Comments

emmrecs wrote on 3/9/2020, 9:12 AM

@Joe-C

Please use the Support button in the header of any forum page to open the link to create a support ticket.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Joe-C wrote on 3/9/2020, 9:37 AM

Jeff I have a support ticket. That's why I thought I would try the forum to see if there was another way. Magix has not responded. Thanks

emmrecs wrote on 3/9/2020, 12:13 PM

@Joe-C

Hi Joe.

Just for clarification: on what date did you open the ticket? When you say Magix has not responded, do you mean you have literally not even received an acknowledgement of your ticket, with a ticket number? If so, this is very unusual, in my experience. Sometimes, the "answer" to a support question may take several days, or even longer, but I have never not received any response at all.

Please keep us informed of any progress.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Joe-C wrote on 3/10/2020, 12:43 AM

I sent a message on 2 25 2020. And yes they responded by automation mail.

emmrecs wrote on 3/10/2020, 5:11 AM

@Joe-C

That "automation email" would have included a Ticket Number. There is nothing to prevent you using that in a reply to that email to "remind" support you are still waiting!

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Joe-C wrote on 3/10/2020, 11:48 AM

Well now we arrived at my current position. I have replied using my ticket number. More than once. Thanks for your feedback.

emmrecs wrote on 3/10/2020, 2:27 PM

@Joe-C

Hmm... Interesting! Thank you for the update and apologies for suggesting you do something you clearly already had!

Is your need to contact Magix Support the matter you raised in this post? If so, can I suggest returning to that thread and tagging @sheppo in it? He is an experienced user of Acid, and a moderator on the forum; he might be able to offer you some guidance as to whether you can do what it is you are asking.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Joe-C wrote on 3/11/2020, 10:14 PM

Jeff no I need to contact them on another matter. Thanks you have been very helpful.